The support documents are received today, which is 20 days after receiving the passport. (801) 377-1791. I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. Another traveller, Peter Lockwood, had a similar experience - but he ultimately had more luck. That would be worth knowing. Use our quick tools to find locations, calculate prices, look up a ZIP Could not tell me when to expect delivery and I'm still waiting. 2023 Trustpilot, Inc. All rights reserved. On three different days! Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. They had it booked for tomorrow! My passport has been stuck with the courier for ages Ive missed my holiday and I need to open bank accounts. We shouldnt have to have to go through all this to get our passports, though. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. I have been waiting for these documents for more than 8 months from the Home Office and your dreadful service has caused further aggravation. Passports: Delivery firm apologises for UK delays - BBC News Welcome | USPS Subsequently I rebook another delivery date and called the customer services to ensure my parcel will be delivered but I was told that the parcel hasnt been picked up from the depot and eventually I was told they could not locate my consignment and the matter was passed to a caseworker. WebUtah County issues marriage licenses online, by virtual office visit, and in-office. I was given a delivery by date, which was acceptable. on 14/04/2021. Moreover, the whole Friday I tried to contact them on the phone, and on the online chat, but I couldn't get through. After waiting for over a week he phoned the delivery company and, after over an hour on hold, he was told he could collect it from the nearest depot. Not to say they are perfect, but I would trust RMSD over a courier company any day of the week. Now they saying return to depot to be delivered on 26th Andre09 I am waiting for very important and confidential documents to be delivered since 8th March 2021 and TNT have failed to deliver not once but multiple times. Shipments that travel outside the European Union must be accompanied by a commercial invoice. TNT states they were there at 2.11 pm (even spoke to the waiting guy a few minutes earlier), written by One person wrote on social media: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. After taking a day off work and waiting in all day continually checking the delivery status on the last check I had the message delivery failed,unable to contact recipient!! I went online Ive only just got over how stressed I was last weekend. Won't use again! C Coko Novice Member Apr 12, 2022 #90 So TNT also posted my new passport to the incorrect address. JavaScript is disabled. Yes, it is missing, but stolen is another matter. on 17/02/2022, I will never recommend TNT to anyone, I was meant to have my passport delivered to me on a Monday as it shows on their website, waited no message nothing at the end of the day when i went back on the site, it has changed the delivery date to Tuesday. Seedangerous goodsfor a list of items that are restricted by legislation or regulations, which can only be shipped under appropriate conditions. TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. on 15/10/2021. Very unprofessional, AVOID !! "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. I have found the reviews for TNT to be very accurate. I've been waiting for my daughter's passport for several weeks now. My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. written by For more information, feel free tocontact us. TNT is right, because using them blows up in your face! A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. WebTNT have so far failed to deliver my passport 3 times due to problems at their end. TYPE HERE Support Topics Duties and taxes Customs Sending Receiving FedEx account Complaints and refunds Invoices and payments I have a question about receiving a package Go to recipient support TNT severely damaged my air conditioner in transit (cracked exterior in multiple places, scraped and dirty up the front face). I would give it zero stars if possible. The new passport etc was received by RMSD. You can do that online. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. Was 25% more expensive than a Thursday but made sense being weekend. however didn't arrive Saturday. Tuesday came it showed out for delivery waited all day and nothing came, at about 7.35pm on Tuesday it changed the delivery date to Wednesday, realfrankturner My daughter was supposed to go and see her Ill grandmother tomorrow morning, and not to go because of careless unprofessional lazy delivery company drives you absolutely crazy, lost so much money on tickets aswell (modern). As others have said first attempt at delivery (at home) no attempt to ring buzzer for entry. Get Directions. written by It gave her a window from 8.00am to 8.00pm when it said that the Tried contacting TNT waited for over 1 hr to get through and not very helpful. Hopeless hopless hopless DO NOT USE THEM!!!!! Quoting a source at the department, it said that in cases where TNT had lost a passport it was re-printing the document and sending it by Royal Mail instead. An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. Not sure if it was a special case or because it went missing, but I said I did not want to risk using TNT again and the passport guy said I could use a pre paid RMSD envelope but also had to write and sign that I take full responsibility if it goes missing using RMSD, which I did, no way I was using TNT again. Cant get through to them on the phone. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. They cant improve they are shocking.NO STARS LEFT 400 items on my path in street no card threw my other parcel way over fence onto concrete path.SHOCKING COMPANY.24/4/23 as well as 19/4/23. Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. SeeCalculating Volumetric Weightfor details. Does anyone know if TNT are responsible for delivering the old passports. I had a parcel to be delivered Thursday. Passport problem Please refer to theHow to ship internationallysection for more details on how to handle customs and find out more about export control. TNT does not provide a one-hour time slot like other companies and does not even offer live tracking. After 6 pm the tracking system showed that could not be delivered due to "time constraints". I've been almost 5 months without my resident card due to a deliveryman mistake that even hit the street if it was the right one and delivered such an important document to anyone. More parcel chaos: TNT took six months to deliver my passport If the driver has attempted delivery and left a card, your should use theRe-delivery Service. A freedom of information request to the Passport Office showed that in 2018 it issued 6,681,299 passports. We have already reported on the shambles at the DVLA. company number 03997482, registered in England and Wales. At 11:45AM", another message "We were unbale to deliver", tried calling their customer services but couldn't get through. Delivery is attempted literally 5 minutes after she leaves the house. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. My wife waited in all day and arranged for someone else to pick the kids up from school, so she could. All rights reserved. The 9-digit shipment number (also called waybill or consignment number) is located on the left side of the invoice, about 3cm below the customer number. This is not a delivery company I would recommend to anyone, written by Waited all day again NO passport . Going nowhere soon, as passport problems mount - The Guardian For a better experience, please enable JavaScript in your browser before proceeding. There were no calls or messages. One woman told the i: I fast-tracked it due to my grandmother being sick. written by It was a family decision on whether or not it was worth the $80 by then heading to school as a new All rights reserved. Wife waits in, but can't arrange for someone to pick the kids up again for the 2nd day in a row. It says: Her Majestys Passport Office and its suppliers are committed to delivering the high standards of service that our customers rightfully expect, and we work together to make improvements to help meet our customers needs.. Direct Tax Department. Warefk158 This went on from 8th March and I am still waiting for my consignment. Theyll only change it if the seller contacts them and wont listen to me or what the rubbish driver says. How long are people waiting to hear of TNT after receiving an email from the passport office saying sent You can check tracking yourself Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field March 18, 2022 at 5:55 pm #10052 pugalug Participant Absolutely useless. This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! "This is causing some scheduled passport deliveries to need to be rearranged.. I asked her to pass on what Id said to the Home Office but she has ignored that. Someone needs to either change their staff or give them training on customer service. I wouldve been better off speaking to the automated lady. Cant keep taking time of work when there is no guarantee anyone will arrive! TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. My passport was produced and dispatched the next day. It has been a frustrating experience dealing with TNT Express, as they have consistently delayed the delivery of my package without any proper communication. Absolutely bad service from them delivering my BRP.Stayed at home all day on Friday and Saturday. TNT lost my new passport - What to do? | Page 3 Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. First they tried to deliver my documents to the wrong address, so I had to reschedule. I was travelling home from working away that day. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. ISSUES WITH COURIERS/RETAILERS: Delivery/return problems and how they were resolved Small Claims Court - Advice on next step to get my money owed awarded by the Court, Possible big problems with my bank account. A similar thing happened when they were due to deliver the replacement parcel. So far nobody has tried to contact me. WebJoin the 6,595 people who've already reviewed TNT. However, I received a text message from them at 7.30, and passports where delivered. This delivery date has successively been rolled to the next day for a week now. Today is Thursday I am still waiting and I don't know when or if I will ever get the passport delivered THIS IS FRUSTRATING, written by Delivery is attempted literally 5 minutes after she leaves the house. Waited all day again NO passport . The support documents are received today, which is 20 days after receiving the passport. US. Can you tell me when my shipment will be delivered? TNT passport tracking I was unable to arrange a redelivery as the bar code didnt work and tracking number didnt work. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being Rearranged deliveries that fail to arrive and the inability to talk to anyone is the repeated complaint. - Buy Hemodialysis Chair,Dialysis Chair,Electric Dialysis Chair Product ,,, espartners.co 05ited_9txto1gq1 written by First get a text yesterday , passport out for delivery . To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment number on theTrack & Tracepage. Readers are also emailing to say that it is increasingly difficult to get information out of HMRC if you have a query that is not standard and now this at the passport office. WebDiscount not valid on the following products and services: finishing-only orders; digital, passport or mounted photo; self-service print, fax, scan, or shred; products provided by Got through on a chat line and they rearranged delivery for today, no one turned up again! WebOnly two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! RMSD is a tracked service yes, I have used RMSD so many times and never had an issue at all. Simply select the insurance option when booking online or let customer service know when arranging your booking. M_Evans That is how I find that TNT has been sitting with my package since 28 June and did not even tell me about it! For some customers, this has meant an extended delivery service from what would normally be a two-day service. If I could give zero stars I would. TNT Purcell42 Deputy State Secretary on EU Funds Issues Mr. Armands Eberhards. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. Absolutely amazed that HM Passport office use this service at all, worse than Yodel and that is really saying something! This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! TNT say thats nothing to do with them so I assume it will be returned by Royal Mail. We also ensure all reviews are published without moderation. 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. Dont use them! Desperate holidaymakers beg to collect passports from FedEx Then they told me they were delivering on that date, before 6pm. Despite this, many holidaymakers warn aren't receiving their new passport even if they pay for the Fast Track service. Pinoys among first evacuees from Sudan | Philstar.com Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box. So I had a very expensive economy 2-3 day delivery service! A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK. Could downloading Randox's travel App leave you at risk of being scammed? Now I have to wait another day for a package that I needed 2 days ago. When I tried to complain upwards, I was given another number to call that goes through to FedEx. At Halls we do not ship items. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. There have been many complaints about TNT, who have a 77 million, three year contract to deliver passports, over the delays and a failure to get a response from customer service. I dont want friends and relatives to go through this when they need to renew their passports.Have had a reply from m MP who just advises me to complain to TNT! None of the delivery details were incorrect, but I consider this a fraudulent entry / forgery, which could have led to big problems if there was any dispute with the sender about delivery. on 04/02/2021. Would I recommend to a friend? The problems appear to be with the passport offices contracted delivery firm rather than delays within the department. I even put a big house number on my front door with TNT written on it: a sort of Santa stop here thing! A A1944 Prominent Member Aug 4, 2021 #27 Hardly something for the police at this stage. written by written by This company doesn't have the security to work with important documents such as a Resident card. 67095510. Honestly sh**t service, this company needs to be shut down. Live status tracker updated three times to tell me the package had arrived at their depot - how can I trust it!? It told us: 'We will always be as flexible as we can with our policies and individual circumstances are reviewed on a case by case basis.'. Also my property has cameras so they have not attempted delivery at all. WebDaughter (aged 16) applied for an adult passport. For a week I have been trying to arrange delivery through the tracking service but it keeps pushing the date back by a day at a time. I did not even know I had a package from them. 2023 Trustpilot A/S. Prices are based on the weight, volume, service and destination of your shipment. No delivery. At the moment, we haven't detected any problems at FedEx. By clicking a link you are consenting to this. Met Gala 2023: Stars celebrate Karl Lagerfeld, Shooting suspect was deported four times - US media, The 17 most eye-catching looks at the Met Gala, Yellen warns US could run out of cash in a month, King Charles to wear golden robes for Coronation, Photo of Princess Charlotte shared as she turns 8. Only two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). WebAfter going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being TNT The Passport Office says that it can take up to 10 weeks for passports 'as many people put off applying during the pandemic' but that is just for the application and doesn't include any delay caused by the delivery service. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. Never had this problem with any other couriers. This has clearly not happened as TNT have no consignment number for my supporting documents. "Many have had to cancel their travel plans as a result and lost out on hundreds or even thousands of pounds. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. AVForums.com is owned and operated by M2N Limited, Some items are considered documents and may not require acommercial invoice. Very unprofessional, AVOID !! First get a text yesterday , passport out for delivery . My postie signs for me cause he knows everyone in our village and knows were shielding. Having said that I waited at home for 6 days (or made sure there was someone else there and we sat in the window watching outside the whole time). Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. TNT has been failing to deliver ever since.'. WebPassport problem Daughter (aged 16) applied for an adult passport. A really frustrating incompetent service. The Philippine government is preparing to evacuate Filipinos from Sudan, where battles have raged since over a week ago due to a power struggle between rival military factions. CaydenWhite Your experience can help others make better choices. Consignments may also attractsurchargesforadditional services. I havent been able to go away on holiday and I also need to open a new bank account and register as self-employed none of which I can do without my passport. Problems and delays are mounting at many government agencies. This never happened. On board the worlds last surviving turntable ferry. They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. Excellent Service, thank you TNT! on 02/12/2021, They have been holding my important documents nearly for 20 days nowtotal messed up company with useless staff who give u rubbish Processing Time and Return of Passport It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. 67095565. Horrible courier company. I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. on 08/09/2021, I have tried to have my passport delivered on 3 separate occasions so far. I was given a delivery by date, which was acceptable. and then you call the number, and no one ever answers the phone. written by Video, On board the worlds last surviving turntable ferry. The driver did not come to deliver, I was at home the whole day waiting for it as it said "out for delivery" earlier today. i have had the same issue yesterday tnt sent me a photo where they had delivered my passport to and it wasn't even my house?? Not sure there is a courier company I trust really. I have found the reviews for TNT to be very accurate. The driver did not request a signature or take a photo of the delivery. Copyright 2000-2023 M2N Limited E. & O.E. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Welcome to TNT UK. An unbelievably bad company. Your new passport will be sent to your Romanian address with the TNT express mail service once processing has been completed. Wikipedia TNT attempted to deliver my parcel to a wrong address on 9th March 2021 and when I contacted the customer services, I was told that they will contact the delivery person and instruct the person to redeliver on the same day but this never happened. Avoid this company at all costs. Absolutely unprofessional! After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. This website uses the TMDb API but is not endorsed or certified by TMDb. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. Fast track appointment Wednesday morning, brand new passport in my hand by 11 am Friday morning, thanks to TNT! On the 11th March the customer services person said the consignment will be delivered on Friday 12the March. The higher of the two determines the price. An unbelievably bad company. Suggested companies are based on peoples browsing tendencies. Asha12 TNT delivered to a neighbours' house 2 doors down, and didn't obtain a signature. on 11/08/2021. No idea how long to leave it before contacting them. Information after two hours on hold seriously,how a Home office can I set the delivery date for 11 Aug, track my package at 7 pm because I still did not receive anything, and I see my package is back at the delivery station. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. Which goods are considered dangerous or hazardous goods? Just awful, Information provided by various external sources. Passport support documents return Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. TNT Reviews | Postal & Delivery Services | Review Centre The cheapest Greek islands for a holiday are also the best, Costa Barcelona is the cheapest destination for all-inclusive break this summer, 11 exciting new flight routes for summer 2023, Why it could cost 17.50 to drop a loved one at Heathrow this summer. I have called the deliveries number three times, and waited an hour to be connected before being disconnected. I called the HM passport office last week and they said the support documents will usually be returned around 14 working days after receiving "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions. on 19/08/2020. But the reports on Trustpilot from people trying The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. Provo, UT 84604. I was unable to arrange a redelivery as the bar code didnt work and tracking number didnt work. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Delivery Support | TNT United Kingdom On 12th March after two calls to TNT customer services, I was told by the customer services person that the matter has been passed on to a caseworker and she will call/ message to update me regarding the consignment.