Good job! There was a question about working in a high pressure environment Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. Company/Organisation: Qantas: Job Post: describe a time you have done your work above and beyond If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Qantas doesn't accept unsolicited resumes. I got 5 questions based on my CV and resume. why did you leave your previous job and why do you want to work with Qantas As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. Describe a time when you went gone over and beyond for a customer? Choose the seat that suits you before you get to the airport on Qantas operated flights. Also, reiterate to the interviewer that you always strive to be professional. I had a chat interview for my first processing. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! All in all 4 weeks from application to offer Browse our airport guides and lounge network information. If a coworker was being unsafe, would you talk to them about it? What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Wow! Freight - cargo, express, airmail, freighters, charters and customs clearance services. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. Excellent! "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. We had some group activities together and a one-on-one interview afterwards. With lots of ways to use your points, youll be sure to find something you like. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. Excellent! The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. It consists of five questions. The Qantas Airways reservation number is ^1:832:460:1113^. How to connect with us through Social media platforms. When did you have to say no to a customer. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? Group assessment; I think they were two to three minutes each. Quickly jumped on the Internet and checked and the flights were gone. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. tell me about a time that you provided exceptional customer service. The process took 1 week. Payment from customers definitely could be in person at the airport, so having experience here is a plus. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. What about the company appeals to you? Good job! View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. They have really good training and they are a very supportive, helpful and fun company to work for Free interview details posted anonymously by Qantas interview candidates. Answer dates might appear two to three weeks before they were published. Contact us here. The first step is usually a preliminary Qantas interview. Use your points for flights, upgrades, hotels, or car hire. Track updates on extreme weather or other major issues that may impact your flight. Another station to do your height reach test and have your documents checked over. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. The number and type of interviews across the segments will vary. When you call this number, you'll be connected with a customer . The familiar smiles are waiting to welcome you onboard. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. Request wheelchair assistance. Emotionally intelligent? Information about visas, health and more. Stage 2 was a role play. It is just talking into the computer or phone (depending on what you use). I interviewed at Qantas in Feb 2023. how did you handle it? Staff are great. Free interview details posted anonymously by Qantas interview candidates. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. I received a scenario which you had to remember key information from. Join Qantas Frequent Flyerorsubscribe to Red Email today. A poor customer experience and how did you handle 2. Designed for small to medium businesses. Find out more about inflight dining, entertainment, seat maps and more. Bookcar hire,car specials, commercial vehiclesandairport transfers. Join to connect Qantas. As an Agent Team Member, you will receive. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. The process took 3 weeks. Darwin High School. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. More recently as a business owner, I've used the phone to handle many business matters. did anything happen? At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. Call Center Temp Agency & Staffing Agency Solutions. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. they gave me 5 questions. Find out more about inflight dining, entertainment, seat maps and more. Have you ever had a job where you provided service over the phone? Travel and partner special offers available exclusively for our members. If successful, hopefuls move on to a second round of interviews that typically take . If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. Establish customer relationships and follow up with customers, as needed. I interviewed at Qantas (Sydney, NS). A poor customer experience and how did you handle 2. customer service agent qantas jobs. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. The first time you apply, you'll need to create an account with us. I interviewed at Qantas in Feb 2023. Book city tours, hop-on-hop-off buses, organised tours and more. Followed by a group exercise with the table youre sat at. Options for mobility and medical assistance and first-time flyers. describe a time you solved a problem without any others help. Step 1; Applied for job. I applied online. With lots of ways to use your points, youll be sure to find something you like. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. Did you develop an action plan with them? "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. I guess its for if were rights person for this position. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. When have you gone above and beyond in your previous role? How to apply. Book and manage your trip with features such as check-in, seat selection and boarding pass access. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. Looking for some holiday inspiration? They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. A poor customer experience and how did you handle 2. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Don't be bashful. Have you ever had a difficult situation with a customer and how did you resolve it? Describe a time when you went gone over and beyond for a customer? Find departure and arrival information and view ouron time performance. There was about a month or two wait between each step. Our customer service teams represent us on the ground and in the air. Toggle navigation beckton gas works railway; how to find ceres in your chart Would you have any issues in doing this? PGDM; Specialisations. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. Compare and book travel insurance for your next trip. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. This is your opportunity to really sell yourself! They wasted my time and effort and advise me to reapply if I am still interested in their company. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. I got chat interview with Qantas. Around 20 of us were arranged to seat in a area, professionally dressed. Melbourne Airport. I interviewed at Qantas in Feb 2023. For work rights in other countries, contact the relevant authority for that country. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. Step 7; Recieved job offer. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. It's great that you have experience in this area. Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. It consists of five questions. What was the end result? I applied online. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). Work life balance is great. ", "Yes, I do! Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more.