Nearly 200 of Master Spas' top dealers from across the globe, along with special guest Michael Phelps, converged for the company's Dealer Meeting and to mark the retirement of founder Bob Lauter. Enjoy reading our tips and recommendations. Master Spas invested $15.3 million in 2019, building a new 166,000-square-foot swim spa factory and expanding the acrylic spa factory. Legendary performance for those who don't believe in second best. As America's largest hot tub and swim spa manufacturer, we've been supplying an unrivalled range of premium home hydrotherapy solutions to customers like you for three decades. You can also request hot tub or swim spa pricing using Master Spas' contact forms. Master Spas called the company's downfall the result of "poor management.". I am a long time hot tub owner and have lots of experience with different systems and different tubs. Do yourself a favor and go with a different tub!! The Twilight Range has seven hot tubs with additional creature comforts. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Master Spas is a manufacturer of spas and related products, and we stand behind every product we produce pursuant to . The jets are also uneven. After getting a bacterial infection my doctor told me to stop using the hot tub. So, I was very pleased. Over 2 years old and no problems what so ever works great. You can also attach a garden hose to the end of the drain assembly. Creating your dream backyard oasis should be simple. Starting at $6,000, they dont have the cheapest starting point, but for hot tubs in the mid-level price range, they perform very well, and the hydrotherapy is a big plus. The mid-level hot tub ranges are Clarity and Twilight. After ordering a hot tub from the spa show the wife and I were told it would be delivered the next week. I previously owned a Master spa that was good quality and had a really good experience with it. Rip-off! easy to own. Whether you want to save or indulge, youre likely to find something that piques your interest and fits your budget among the 21 hot tub models and four collections. After enjoying more than five years of flawless performance from a Master Spas product, Plaintiffs decided in December 2009 to replace their current spa with a new Master Spas unit. After seeing the contract closer it said +/- 16 weeks. With the Master Spas range of ultra-therapeutic hot tubs hot tubs and swim spas, it is. We're trying to stay active and healthy. Why? Manufacturer(s): Custom Molded Products, of Newnan, Ga. It's been good for six months now. We purchased the spa at an expo and the local company was the expo people. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Contact your local dealer for exact pricing information. The Wisconsin Department of Justice has filed legal action against a firm that sells spas at Wisconsin State Fair Park, alleging the firm failed to tell customers . Too many complaints about it. 2138 W Wisconsin Ave Appleton, WI 54914-3115. Master Spas does not recommend you winterize the hot tub. 260-436-9100. The largest spas, seating up to 7 persons, are the HL 7.5 and HL 8.5. View and Download Master Spas LEGEND LSX700 owner's manual online. I also had some issues with the Wi-Fi unit, and they came and replaced it. Designed with premium features for exceptional hydrotherapy. The reps did a good job, and the spa has everything I wanted. Most Master Spas hot tubs cost between $6,000 and $15,000. Master Spas is committed to providing our customers with legendary support. The company is owned by Brandon . ConsumerAffairs is not a government agency. I recently chatted online with Michael at Master Spas. The quality seems top-notch. I actually paid more than I would have at my local dealer. Come by and see us. Master Spas sold or offered for sale portable electric spas in California, during the time period of July 2015 to July 2017. One man had a $25,000 swim spa on consignment with Primo Hot Tubs and Spas. They've been in business for just over 60 years. It makes our utility bill go up in the winter though. Master Spas sells several choices at entry level price points, and they don't skimp on the features. Carnival Corp : Entry into a Material Definitive Agreement, Creation of a Direct Financial Obligation or an Obligation under an Off-Balance Sheet Arrangement of a Registrant, Regulation FD Disclosure, Financial Statements and Exhibits (form 8-K) AQ. Currently, "at least 800 lots" have been constructed already and 400 more are in the process of being . photos CONTRIBUTED Master Spas has partnerships with professional athletes, including three-time IRONMAN World Champion Mirinda Carfrae, who is seen in Master Spas' H2X . we 've had are lsx for 2 weeks and so far its been awsome . This alternative to a pool has benefits for you and your entire family. The adjoining hot tub features ergonomic seating and adjustable jets that target your pressure points to promote relaxation and recovery for your body and mind. Based on his recommendations, I've been looking at Master Spas which seem to have good reviews on Consumer Affairs but seem to get shit on in various forums, largely due to their sales tactics. With the Master Spas range of ultra-therapeutic hot tubs and swim spas, it is. Whether by designing your perfect backyard outdoor oasis or your ultimate games room, let our knowledgeable staff provide solutions that will comfort and pamper you. I can swim day or night, and I love the water. Spa was under warranty and was repaired, Great! The Master Spas H2X fitness spa can also be used as a hot tub. It looks like your search criteria did not return any results. Anytime we had a question, we just go to YouTube and they have a video for every single thing to do. If you paid Primo Spas for service or for a spa that you have not received, call (713) 561-2522. Thank you so much for the feedback! Select models also come with innovative technology, such as multiple speed levels andtherapeutic seat and jet placement. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. With so many options, finding the perfect hot tub can feel overwhelming. Please know we have reached out to your dealer to let them know of the oversite in communication. The EcoPur Charge system uses copper and zinc to purify the water and filter out dirt and microorganisms. 7AM 5PM EST Since Channel 2 started looking into this story in April, Master Spas has reached out to every person who complained to the BBB that they were owed money or a hot tub andhas successfully resolved those issues. You can find contact information for your local hot tub dealer using our dealer locator. Something that had power and was quality. Liars! I have never used a more labor intensive system. Download this stock image: FILE - This combination of undated photos provided by the Gwinnett County Police Department shows Master Police Officer Robert McDonald, left, and Sgt. Most Master Spas hot tubs cost between $6,000 and $15,000. I've been pretty happy with Im very happy with the tub. Wow! Its hot tubs are less customizable, but the combination swim spas and hot tubs let you relax or exercise. Since the very first week there has been a cloudy white film on top of the water . Master Spas tub pricing starts around $4,000. First of all, the so called spa expo is a joke and false advertising. the USA, Visit the Michael Phelps Signature Swim Spas website. The company is owned by Brandon and Kelsea Smallwood. Their management team has over 100 years of spa manufacturing . By March, they had received a flood of complaints. All I can say is WOW! We hated waiting that long, but the people at Atlas Spas were exceptional. Consumers love to do business with someone that can admit mistakes and state how they made improvements. It measures 7'10" by 7'10" but only seats 5--a size which normally would seat 6-7. Master Spas uses a coated wood frame, acrylic shell and icynene full-foam insulation standard in all of its spas, with the option to upgrade to a vac-formed ABS pan bottom except in the MP Legend line, where this feature is standard. The pricing was good too. I'm going to be filing a complaint about that because it wasn't explained ahead of time to us and I'm very disappointed. Master Spas hot tubs offer 25 models to choose from, seating from one to eight people. So, with th Master Spas sells a variety of hot tubs and swim spas that are excellent for relaxation or staying in shape. Master Spas' EcoPur Charge filter only needs to be removed and rinsed before being placed back. The guy replaced those wrong so we had to put them on. And this spa doesnt have a stereo in it unlike my first one. A good introduction to higher-end features such as massaging jets, comfort pillows, and waterfalls, they are still suitable for those with a slightly more flexible budget. Built in The manufacturer's line has four series of hot tubs, each of which contains multiple models. Swim spas in the Michael Phelps Legend Series have a 10-year standard warranty on the spa structure, a seven-year warranty on the shell surface and a five-year warranty on plumbing. Aquatic Fitness. What You Can Do. I would not have bought it from them had I known that. Master Spas offers a wide variety of hot tubs and aims to satisfy everyones likes and needs. When done, fill the tub back up with water and add in Master Spas chemicals to keep the water balanced. Followers 0. Master Spas provides hot tub owners with nationwide customer support through independent dealers, contract service centers and factory support. 2, Report #1253023. Were really enjoying our Master Spas. Brandon Smallwood worked for Primo Hot Tubs and Spas in the service department and Kelsea Smallwood was the office manager at the company. A stylish, modern approach to relaxation and wellness. The company had already sent all registration paperwork for our pool in oct. We believe the pool was simply given to another customer when it arrived.. After another week of delays was told pool would be in dec 29th. Master Spas is a Fort Wayne, Indiana, based company who manufactures portable electric spas. 920-727-1700. The Mast3rPur system combines this filter with ozone and UV-C light sanitation as well. Relax with massaging spa jets in the perfect water temperature, year-round. Our expert reviewers spend hours testing and comparing products and services so you can choose the best for you. This hot tub is like no other I have ever been in. Shop By Price $$$$$ $$$$ $$$ $$ $ See All; Shop By Size; 1-3 Adults . Thank you for taking the time to leave us feedback. Owner Vince Primo told Channel 2's Amy Davis by phone that a series of hardships that began after Hurricane Harvey were insurmountable. Spring of 2013- Noticed the water level kept dropping. If you're an existing owner and have not done so already, please register your product to better assist us in supporting you. I figured they were gonna be comparable in terms of price but it was more marketing behind those products versus the actual experience. 6 26. Walk, jog, and exercise in the water without the need for water shoes. Master Spas is the only hot tub company we reviewed that uses magnet therapy in its products in addition to hydrotherapy, making it a rival for Bullfrog Spas (opens in new tab) in massage therapy. According to the website, hot tub prices start at $6,000, which isnt the cheapest of the hot tub brands weve reviewed. The Nonslip, Comfort Floor System prevents slips and provides a comfortable, cushioned surface. I had a couple issues when I first got it, but the dealer responded very quickly and sent a person in my house. This spa has lights and it cycles through the colors but the way that it cycles is, it flashes, it doesn't fade. It only took six months to getbthat problem resolved. This brand started as a company that made fibreglass swimming pools, jeep bodies, and horse therapy units. No contact after submitted for warranty. We have one of the largest Spa and Hot Tub showrooms in Texas. Copyright 2022 Consumers Unified LLC. designs make Master Spas hot tubs Also, their staff was helpful, and it was an easy transaction. I have many other complaints about this product such as filtration, incorrect information in the Manual, yadda, yadda yadda. Fort Wayne Indiana. The spa is on my back patio but I built a hot tub house around it. Went to a 2010 Spa show in Wilmington Delaware and purchased a Master Spa (Twilight 8.3) through West Chester Spas, Pa (No longer in business). About the Brand: Likely the most recognizable hot tub brand, Jacuzzi makes a wide variety of products ranging from budget-friendly to luxury. I wanted a lounge chair and it's a six-person tub. Next, the the fall set in I went out on the fist morning of frost to see how my cover was sealing. They just smoked cigarettes and then they said, "We're coming back." Creating your dream backyard oasis should be simple. The size of the tub as well as the lighting are great. Also the Spa kept shutting down. Ideal for small spaces and aqua therapy, "My husband and I debated whether to put in a pool but decided that we didn't want to wreck a large part of the yard in order to do so. Geared towards hydrotherapy too, they aim to target complaints like muscle and joint pain. With such an extensive range of hot tubs, theres no reason why you shouldnt find a design that fits your needs. But the unique design and therapy of the each of the 3 therapy seats, the lounger, and the cooldown seat make it a REALLY special spa. One of the LED lights, which hadn't worked properly for about two years (but didn't really bother us) was cracked and leaking. Jacuzzi. They did not put back the insulation. The hot tub was like an investment in family but also an investment in wellness. Premium would have no adequate remedy at law to prevent injuries it Creates a deep and wide current of pure water flow with virtually no turbulence. The hydro massage sounds great but it's significantly more expensive. Also an editor for a luxury travel magazine, she is fascinated with the digital sphere and how it helps to inform and inspire people to get the most out of their lives. Our factory-direct Master Spa replacement filters are guaranteed to work just as well as your original filters. I love the lights at night. If you need to submit a service request for your swim spa, click here. And I don't even know how much that would even be irritating my neighbors. No apologies when the door finally opened 15 min late (vs web site time of 10 - phone message says 9 am). From the start, the circulation pump was bad. There was a small leak near the pump, and they replaced a gasket, gave me an extra gasket, and showed me how I could do that myself if I had to. Well you've come to the right place! The Challenger 15 D features a large uninhibited area that is perfect for swimming, exercise, and family fun. We're so thrilled to hear that you and your family are enjoying your TS 8.25. At Master spas of Toronto, we have helped thousands of families escape their hectic lives. The hot tub dealer located just north of Houston has been pelted with Better Business. Spot treat any stubborn mineral buildup with white vinegar or a Magic Eraser. When you're gonna spend the amount that you spend, you wanna be very content with it. I was inquiring about suction covers which would fit my 2008 hot tub. They come off twice. It worked out well. However, has been a pain to buy supplies. Master Spas, the company that claims to be the world's largest swim spa manufacturer and the largest hot tub manufacturer, was founded in 1996. This is our second Master Spas that we have bought from them, and weve always had great service from them. They say you don't need chemicals because of their patented filter. So being able to jump into that right after basketball, it's just wonderful. For more results perform a general search for "master spas". Master Spas has excellent quality. We needed it delivered twice and they delivered it. strict standards for business conduct. The Judge overseeing this case is Hendee, Chad A. We live in Ontario Canada. You can be assured that our selection of Master Spa Legend Series parts, Master Spa Legend Series Control Panels and other replacement parts are of the highest quality! There may be more reports for "master spas", For more results perform a general search for "master spas", Showing 1-12 of 12 Found Reports You just have to get the hang of it. Shop Hot Tubs. They did not fix the leak. We absolutely loved everything about hot tub. Focused on hydrotherapy, the US-built tubs are well-regarded for their lasting builds and good quality. High Performance, Air-injected Swim Current, Adjustable Speed. All warranty repairs include replacement parts and labor. Passionate consumer advocate, mom of 3, addicted to coffee, hairspray and pastries. Summary. A link has directed you to this review. With your Master Spas dealer guiding you through the buying process, youll choose the model that is right for your lifestyle and your space. Spa was delivered in May, 2010. Page 40 Press the "jets 3" button once to turn pump 3 on or off. Several affordable models. Service man told us he was replacing quite a few, Under warranty, Great! There are four luxury hot tubs in their MP Legend Range, named after the 23-time Olympic gold medalist Michael Phelps. Once we were done with the space it was gonna be put in, we called them, and they put it in there. I love my spa. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! Relax with massaging spa jets in the perfect water temperature, year-round. The Bio-Magnetic seat uses magnet therapy along pressure points in your neck and shoulders. The Lithium system they pushed as "The best system ever" is garbage. He told Channel 2 he had an agreement with Primo that he would get half of the money when the company sold the spa. Master Spas hot tub/spa distributors from December 2017 through May 2019 for between about $5000 and $45,000 and about $2 for the valve caps. I use the spa three times a day. Ideal for swimmers, athletes, and fitness enthusiasts. Master Spas is a manufacturer of spas and related products, and we stand behind every product we produce pursuant to those representations which are stated . Swimming. And we weren't allowed to wet test it. No matter what you are looking for, Master Spas is ready to assist you in finding the hot tub that will best fit your needs. The price for each model depends on your location. They also have a maximum of 40 jets. So, if Im spending extra $50 a month on my electric bill for a few months, that's very well worth it. Twilight 7.2 fit what we were looking for in terms of seating arrangement and jets. He gave me the link to the pre-2009 suction covers and I ordered five. Also, the swim spa is practical to use yearround, unlike an in-ground pool.