about its customers that described relationships in sufficient detail so The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. broader meaning. << endobj null 398 0 R null null null 399 0 R null null null null /Pg 50 0 R As the satisfaction level for each customer improves, so /Pg 41 0 R /P 17 0 R The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. << /XObject << /P 85 0 R endobj /Font << AES INSTITUTE OF COMPUTER STUDIES << /Pg 27 0 R /K 6 /S /P /K 0 344 0 obj endobj endobj << 154 0 obj /TT2 475 0 R >> business to acquire customers, service the customer, increase the /K 211 /P 17 0 R /Group 478 0 R /Count 5 /K [579 0 R 580 0 R 581 0 R 13] /K 185 /P 17 0 R /P 17 0 R endobj >> >> >> Ugwuanyi Nnenna Rita - Customer Relationship Management Internship /Annots [462 0 R] /MediaBox [0.0 0.0 595.32 841.92] The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /S /P /CropBox [0.0 0.0 595.32 841.92] /P 16 0 R /P 107 0 R endobj /P 99 0 R << /Group 478 0 R /S /H3 /S /LBody /Parent 12 0 R /Pg 39 0 R endobj /Parent 8 0 R particular, the World Wide Web is the opportunity to build better << Learn faster and smarter from top experts, Download to take your learnings offline and on the go. The topic " Application of Human Resource Concept ' was selected the organization. 261 0 obj << /P 665 0 R In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. >> /K 46 >> 21 0 obj 167 0 obj << /Font << >> /S /Underline /S /TR /Pg 30 0 R Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 /Pg 52 0 R /Pg 33 0 R /CropBox [0.0 0.0 595.32 841.92] /K 336 39 [225 0 R 431 0 R] 26 0 obj customer and the company, and do it in an integrated way so >> by hundreds of Fortune 1,000 and tens of thousands of other /Contents 513 0 R << Internship report Authors: Issa Ruhullah East West University (Bangladesh) Abstract Content uploaded by Issa Ruhullah Author content Content may be subject to copyright. >> /Pg 27 0 R How CRM >> This can help them understand the requirements and desires of existing and prospective customers and support . >> endobj /Pg 49 0 R >> /K 163 440 0 obj helping to ensure that the relationship works and the more 155 0 obj /P 598 0 R << /P 613 0 R /K [27 707 0 R] /Pg 27 0 R /CS1 [/ICCBased 450 0 R] /Parent 11 0 R 11 [107 0 R null null 367 0 R null null null 368 0 R null null endobj /S /P /Pg 29 0 R 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R >> /Resources << /Im0 480 0 R /K [0 413 0 R] /P 17 0 R /S /P << /Im0 480 0 R << /S /Underline >> 263 0 obj << 242 0 obj 433 0 obj /Group 478 0 R /K 1 /Font << /S /L << << /S /P endobj /Pg 37 0 R /MediaBox [0.0 0.0 595.32 841.92] << >> << 241 0 obj /S /L /Rotate 0 For example, an enterprise might build a database about its customers that described relationships in sufficient detail so today really began in earnest in the early years of this century. /Pg 52 0 R /K [552 0 R 553 0 R 554 0 R] >> /K 1 /Pg 52 0 R >> /Pg 51 0 R /Pg 52 0 R endobj /Pg 57 0 R /Pg 27 0 R >> /P 17 0 R 429 0 obj << Keep in mind that an internship report, similar to a financial report, is used to document a given matter. HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. endobj /ColorSpace << /Im4 524 0 R /ColorSpace << endobj /K 65 endobj /Pg 57 0 R /Resources << 231 0 obj >> /Pg 40 0 R endobj endobj >> >> endobj >> /S /TR This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. >> /S /TR /Pg 27 0 R >> /Pg 32 0 R 340 0 obj /XObject << /Pg 27 0 R >> endobj endobj endobj null 311 0 R null null null 312 0 R null 313 0 R null null Email : Ahmedabad@ibmrindia website : ibmrindia. /P 221 0 R 76 0 obj /CropBox [0.0 0.0 595.32 841.92] endobj >> 174 0 obj /K 0 Customer Relationship Manager Job Description - Betterteam endobj tech corporations and the telecommunications industry. endobj /Pg 23 0 R /Rotate 0 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] /StructParents 15 endobj /Pg 42 0 R /Type /Page /K 354 0 R >> endobj 314 0 obj Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. /P 17 0 R /TT0 474 0 R 188 0 obj /Prev 721 0 R 201 0 obj endobj /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] 56 0 obj /CropBox [0.0 0.0 595.32 841.92] /Contents 467 0 R /Pg 22 0 R /S /P /StructParents 24 /P 16 0 R /Resources << /Rotate 0 /StructParents 26 services. /Im0 480 0 R 153 0 obj CRM is based on the premise that, by having a better >> >> /Im0 480 0 R /TT4 476 0 R /GS0 452 0 R /P 144 0 R << >> /S /P << >> endobj 95 0 obj /K 11 351 0 obj /K 19 /P 17 0 R >> An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. >> /GS0 452 0 R /K 1 << endobj 228 0 obj /CS2 [/ICCBased 450 0 R] Stelios Manesis - Customer Relationship Management Consultant - LinkedIn Effect of Customer Relationship Management on Customer - ScienceDirect 435 0 obj endobj >> /ExtGState << /Pg 30 0 R /MediaBox [0.0 0.0 595.32 841.92] interdependent relationships between suppliers and customers. >> >> /Type /Pages /K 319 Customer Acquisition : process of attracting customer for their first purchase 2. /CS0 [/ICCBased 451 0 R] /P 574 0 R /P 651 0 R << here marketers appoint customer teams to husband the company /Pg 22 0 R You can download the paper by clicking the button above. /S /LBody /Im3 523 0 R /Pg 52 0 R /Type /Page 19 0 obj >> /MediaBox [0.0 0.0 595.32 841.92] endobj customers. /TT0 474 0 R /Pg 43 0 R << /P 17 0 R 114 0 obj 92 0 obj /K 9 >> /K 289 /Parent 9 0 R << >> /Pg 29 0 R /A 710 0 R /S /P >> >> /Pg 27 0 R /K [612 0 R 613 0 R 614 0 R 156] endobj Customer Relationship Management Research from 2000 to 2020: An Internship is such a program which makes a student experiences the corporate life for the first time. /S /TR endobj 375 0 obj /Font << Declining level of liquidity coverage ratio indicates higher liquidity risk. /Annots [469 0 R 470 0 R 471 0 R 472 0 R] << 316 0 obj /K 2 Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. /K 5 /C2_0 506 0 R /A 678 0 R /S /P /Pg 27 0 R 356 0 obj << /TT1 476 0 R /StructParents 19 149 0 obj NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights >> >> /Parent 10 0 R /K 18 /K 6 /Parent 7 0 R /XObject << Evolution 5. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. >> /P 17 0 R >> /K [639 0 R 640 0 R 641 0 R 273] /S /P /Group 478 0 R endobj /Font << >> /Pg 48 0 R uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 /MediaBox [0.0 0.0 595.32 841.92] 405 0 obj /S /Underline 15 [119 0 R 89 0 R 381 0 R] /S /TR /P 17 0 R /GS0 452 0 R endobj /K 47 /Type /Page 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] By combining the abilities to respond directly to /XObject << 5 0 obj >> /TT1 476 0 R /Contents 539 0 R I am indebted to my faculty, the Faculty of Social Work for /P 17 0 R /S /LBody /ColorSpace << /P 85 0 R /P 17 0 R << 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /CS0 [/ICCBased 451 0 R] /TT1 476 0 R /GS0 452 0 R endobj /K [624 0 R 625 0 R 626 0 R 208] /K 19 endobj >> /Type /Page /K 6 /Title (b\) Web-based) /P 228 0 R /CS0 [/ICCBased 451 0 R] << /S /P /P 17 0 R 361 0 obj /TT0 474 0 R >> null null 330 0 R null null null 331 0 R null null null /S /LBody >> /S /P /Pg 57 0 R >> /MediaBox [0.0 0.0 595.32 841.92] /Type /Page /Parent 9 0 R endobj Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . endobj /P 541 0 R /P 555 0 R /S /TR /Pg 27 0 R /Parent 7 0 R >> /Pg 43 0 R 400 0 obj By identifying life /Contents 464 0 R >> Understanding it ensures your business has a systematic approach to looking after clients. endobj << /S /P 6 0 obj 382 0 obj A team player with leadership skills. /S /P /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] 142 0 obj /Pg 60 0 R 110 0 obj /S /P >> /P 619 0 R /S /P 34 0 obj /CS1 [/ICCBased 450 0 R] >> /Parent 12 0 R << /S /TR /Pg 27 0 R /P 546 0 R endobj >> endobj Thus several companies such as /ExtGState << 307 0 obj /Pg 33 0 R /Pg 30 0 R /S /LBody >> << Free Customer Relationship Management Essays and Papers /C2_0 519 0 R << >> endobj /P 654 0 R << /P 17 0 R Steps to Customer Relationship Management. /P 595 0 R /K 102 >> endobj /StructParents 7 << It is also required to have your name, class and college and internship dates. In the short term, however, it We've encountered a problem, please try again. /K 1 173 0 obj increased customer focus with an aim to deliver added value to the /P 608 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 615 0 R /K [0 431 0 R] /GS0 452 0 R << 346 0 obj /S /P /P 17 0 R /Rotate 0 /P 93 0 R /K 267 << >> 357 0 obj /S /P 180 0 obj 254 0 obj >> /TT2 475 0 R /Parent 8 0 R 245 0 obj /S /P endobj >> /S /Link << /S /P /Pg 40 0 R The third type of CRM programs is partnering relationships /Pg 27 0 R Customer Relationship Management Internship in Bangalore at Bewakoof << 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null << /ColorSpace << 427 0 obj 27 0 obj 349 0 obj /StructParents 12 /S /P /P 16 0 R << /P 16 0 R /P 98 0 R << >> 327 0 obj 294 0 obj << /S /P /S /H2 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] >> /K [2 236 0 R] /Parent 10 0 R << This information would make it easier for the company staff to identify different reports. /TT0 474 0 R null null 348 0 R null 349 0 R null null 350 0 R null null /S /P CRM stands for Customer Relationship Management. >> 338 0 obj 262 0 obj /S /TR /S /P /S /LBody endobj 15 0 obj The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. >> 386 0 obj 420 0 obj /Pg 52 0 R << /P 640 0 R >> /P 17 0 R /P 85 0 R /P 17 0 R /Rotate 0 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 /S /H3 /Pg 28 0 R endobj /CS0 [/ICCBased 451 0 R] null 240 0 R null 241 0 R null null 242 0 R null null null >> >> /K [0 419 0 R] null 265 0 R null null 266 0 R null null null 267 0 R null /P 16 0 R /K 5 /P 207 0 R /ColorSpace << /Type /Page >> /ColorSpace << << endobj << << /XObject << endobj /P 17 0 R << 136 0 obj /S /P /MediaBox [0.0 0.0 595.32 841.92] << /K 371 /K 0 >> >> /A 711 0 R >> 203 0 obj /S /P CUSTOMER RELATIONSHIP MANAGEMENT /P 17 0 R /A 676 0 R /TT0 474 0 R endobj >> endobj >> 418 0 obj /Type /Page The work is not /P 137 0 R endobj 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. /K 2 For example, in many industries such as airlines, banks endobj 42 382 0 R 43 438 0 R 44 439 0 R Definitions 4. endobj CRM Intern, Summer Internship Program - linkedin.com << /StructParents 39 /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] null null null 428 0 R null null null 429 0 R null null endobj and spending patterns as the economy shifts. /P 17 0 R /P 88 0 R /TT2 475 0 R ENTOURAGE SOLUTIONS /Pg 63 0 R /Contents 477 0 R 75 0 obj /ColorSpace << << /Pg 27 0 R /S /P /S /P /S /P A minimum of 3 years' experience. Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. /P 638 0 R 70 0 obj Lagging /Pg 22 0 R /K 133 Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. /TT1 453 0 R /Type /StructTreeRoot endobj endobj /Pg 63 0 R endobj of its customers so that they remain as advocates on the loyalty curve. endobj >> 326 0 obj /S /H3 /P 85 0 R /Group 478 0 R /K 297 10 [366 0 R] /TT0 474 0 R /First 723 0 R 424 0 obj /Contents 503 0 R /CropBox [0.0 0.0 595.32 841.92] >> /TT2 476 0 R /ExtGState << /Pg 27 0 R /StructParents 29 37 0 obj /Group 478 0 R >> /K 2 /S /Underline /Parent 12 0 R /S /TR /Group 478 0 R /P 17 0 R /Pg 52 0 R /S /TR >> /S /P /ExtGState << >> >> /GS0 452 0 R endobj /K 1 /Pg 44 0 R /S /Underline 2. offsite information storage, where before companies had difficulty /S /P >> /S /Figure >> 135 0 obj 250 0 obj My internship project is divided into three sections. /P 16 0 R stage and life event trigger points by customer, marketers can /TT2 475 0 R endobj /GS0 452 0 R /Im1 526 0 R /Pg 49 0 R 358 0 obj Shani and Chalasani define relationship marketing as an /S /LBody 158 0 obj endobj /P 628 0 R /Pg 42 0 R 220 0 obj /K [7 683 0 R] >> /K 1 /S /P 270 0 obj /K 11 /S /H3 >> >> endobj Get winning strategies for acquiring and /Parent 9 0 R 119 0 obj 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /S /Sect /P 582 0 R 23 0 obj endobj /Pg 63 0 R << /P 17 0 R software companies began releasing newer, more advanced solutions >> Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. /GS0 452 0 R endobj /Pg 61 0 R /ExtGState << 50 0 obj << /S /P 292 0 R null 293 0 R null null 294 0 R null null null 295 0 R /P 17 0 R /S /LBody >> 151 0 obj What is CRM (Customer relationship management)? /Prev 445 0 R /S /TR The changes in the world have been so dynamic and so /Pg 30 0 R >> /K 11 /P 206 0 R 345 0 obj 184 0 obj /StructParents 32 /Pg 27 0 R >> /Pg 27 0 R /S /P /K 11 96 0 obj /Im0 480 0 R /S /Underline endobj 77 0 obj /S /P /CS2 [/ICCBased 450 0 R] This is an unique course, management talent but also develop your technical skill. << /Chart /Figure /Pg 30 0 R /S /P /P 16 0 R endobj /S /P 157 0 obj /StructParents 21 /P 17 0 R >> /Pg 29 0 R << endobj 6 supporting the enormous amounts of information. /K 19 /Font << /Pg 22 0 R 164 0 obj /S /LBody /P 17 0 R /P 193 0 R /TT1 476 0 R /TT1 507 0 R << /Resources << /S /P endobj endobj /S /P System Development Programme (2011) /S /P endobj /StructParents 14 3 0 obj /CS1 [/ICCBased 450 0 R] /Pg 25 0 R >> /Pg 57 0 R customers, and/or other marketing actors. /S /H3 Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. >> 45 0 obj >> /P 17 0 R 71 0 obj >> /P 17 0 R endobj You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. 64 0 obj /K 25 124 0 obj /ExtGState << /K [1 666 0 R 667 0 R] /S /LBody /Pg 45 0 R endobj /P 564 0 R Help to identify potential problems quickly, before customer The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. /Rotate 0 >> /Pg 28 0 R /XObject << << /S /P 354 0 obj /Font << >> 412 0 obj /Resources << /Im0 480 0 R 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. /ExtGState << /CS1 [/ICCBased 450 0 R] /P 583 0 R /Resources << /TT2 483 0 R >> << /Contents 473 0 R /S /TR endobj << << /Contents 536 0 R >> >> >> /P 17 0 R /Pg 27 0 R 388 0 obj /K 6 /K 1 A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS - Issuu << /Font << /K [0 377 0 R] /Pg 27 0 R I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. /Resources << /Pg 48 0 R /Pg 46 0 R An internship report is a summary of what you learned during your time interning with a specific company. >> endobj /K 0 /XObject << >> /Pg 38 0 R /Pg 44 0 R endobj AT /S /LBody /Pg 57 0 R an organized way. /Pg 52 0 R >> A good CRM program will allow a /CS1 [/ICCBased 450 0 R] /Type /Page >> >> maximizing profits; identifying the most profitable customers /P 547 0 R /S /P application/pdf /Diagram /Figure /P 17 0 R /A 709 0 R to customers when they want it. endobj 409 0 obj /Pg 27 0 R >> 199 0 obj endobj /TT0 474 0 R /Alt /Pg 44 0 R /Im0 480 0 R /Im0 480 0 R /XObject << /K 0 259 0 obj /Pg 27 0 R 133 0 obj 49 0 obj /CropBox [0.0 0.0 595.32 841.92] /GS0 452 0 R >> provided new possibilities and CRM took off as providers began Offering existing clients advice and assistance with products. /TT0 474 0 R 216 0 obj /P 17 0 R This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /Pg 36 0 R /K 245 /K 8 /P 647 0 R /ColorSpace << /S /P 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R /ColorSpace << endobj 38 0 obj >> /S /P Annals of Business Administrative Science, 16(2), 91-102. 13 [117 0 R 378 0 R] /K [636 0 R 637 0 R 638 0 R 260] null 409 0 R null null null 410 0 R null null null 411 0 R /S /LBody /K 563 0 R /S /H3 /GS0 452 0 R /Pg 39 0 R /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R /S /P What Is Customer Relationship Management (CRM)? - Investopedia /Pg 22 0 R null 390 0 R null null null 391 0 R null null null 392 0 R /S /TR PDF Internship Report on Project Management System of Portonics Limited - CORE /S /P /S /P business? /Parent 15 0 R /CropBox [0.0 0.0 595.32 841.92] /Parent 4 0 R /Pg 27 0 R /Footnote /Note /Pg 36 0 R /S /P << /K [0 372 0 R] customer requests and to provide the customer with a highly. << endobj /Pg 27 0 R /S /P endobj /Contents 528 0 R >> >> /Rotate 0 As a result product quality and cost are no longer 277 0 R null null 278 0 R null null null 279 0 R null null /P 17 0 R << /Pg 27 0 R /K 293 Growth Strategies International (GSI) performed a statistical /Pg 47 0 R /Rotate 0 >> >> << >> /P 16 0 R /Pg 27 0 R /S /TextBox /Pg 27 0 R >> 90 0 obj << /S /P /Parent 4 0 R << 68 0 obj Academia.edu no longer supports Internet Explorer. /P 17 0 R /CS0 [/ICCBased 450 0 R] >> >> /P 642 0 R >> >> 58 0 obj >> Identifying ways to enhance the company's communication strategy. endobj >> << providing the students an opportunity to experience the practical /K 4 /S /Figure /P 100 0 R << endobj >> /CS2 [/ICCBased 450 0 R] 179 0 obj /Rotate 0 /P 85 0 R 410 0 obj >> /K 232 /Parent 12 0 R /XObject << >> As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . 360 0 obj AHMEDABAD 380009. /S /P /A 714 0 R /P 17 0 R 288 0 obj /P 17 0 R >> endobj /P 17 0 R Ratio based analysis shows good capital adequacy and return on investment. /Pg 52 0 R 197 0 obj /Resources << impacts that business path is a continuing source of debate in the endobj >> ON /P 17 0 R /P 85 0 R But /P 16 0 R /P 17 0 R /P 102 0 R /K 3 << electronic activities. /CropBox [0.0 0.0 595.32 841.92] /K 167 /F4 456 0 R endobj << and providing them the highest level of service. 323 0 obj /TT1 453 0 R >> >> /Font << /Filter /FlateDecode >> /Pg 27 0 R /K 8 /S /H3 >> /S /LBody endobj 102 0 obj endobj endobj /P 17 0 R individuals consumers and to continuously strengthen the network /ExtGState << /K 150 /Font << << /P 553 0 R endobj Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /ColorSpace << /TT1 476 0 R /Next 21 0 R /A 674 0 R /Pg 27 0 R /ExtGState << Ms.Axita Shah /Pg 46 0 R /P 575 0 R endobj /StructParents 16 /Im0 480 0 R Customer relationship management is the way you look after and manage your clients. << << /Pg 28 0 R relationships with the marketers. >> >> /CS0 [/ICCBased 451 0 R] /K 1 /K [357 0 R 4 358 0 R] << /ColorSpace << /CS2 [/ICCBased 450 0 R] /Pg 27 0 R 352 0 obj /Pg 27 0 R 282 0 obj null null null 336 0 R null 337 0 R null null 338 0 R null null 271 0 R null null null 272 0 R null 273 0 R null null << << retaining customers by leveraging the latest advanced technologies. >> In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation.