You can request the specific radio station and it should play as normal.. Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, Yes, you can leave Alexa on all the time. Amazon Echo Keeps Losing Connection How To Fix - Alphr Try switching the security protocol to just one of them. But dont worry, as connectivity issues are pervasive with these devices. Terms of Use | Choose from one of the available options. Yes, Alexa can play music for sleeping. On the next screen, youll see the network youre currently connected to, as well as other available networks. Why am I hearing broadcast audio within the BBC Sounds TV app? | How to Fix an Alexa that keeps Turning OFF - Volt Fixer If you own an Amazon Echo, youll frequently discover new features and even some Easter Eggs. Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. These are not stubborn problems, and the following steps will guide you on the same. 2021 Associated Newspapers Limited. radio Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. Why does my Alexa keep cutting out? (Lets fix it!) - Smart Home Great suggestionshowever my Echo dot does not have the LED light indicator for WIFI strength that you referred to?? At the end of the day, we all want to be able to listen to our music uninterrupted. WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. Alexa Weak Wi-Fi signal If you want to see if the Skill is the problem by disabling, then enabling them again, you have two options. This can be a great option if youre not too far from your Echo. Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. Why is the volume so low when listening via my Amazon HD8 device? Recently moved. "Alexa, ask mytuner radio to play echoes of bluemars", You may need to turn on the skill first if you haven't already done so. Sadly, I am having exactly the same problem with the same radio station again. Best answer by UKMedia 31 December 2018, 10:45. Help fixing problems with BBC Sounds on your smart speaker Why is there no audio when I try to play a programme? WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. Always losing connection, getting that red ring saying its having a problem whereas my 1st gen Echo has been flawless. We've identified a problem with Google Assistant. First, make sure that you have enabled the "night mode" feature in the Alexa app. It might be that your internet connection is too slow and doesnt have enough bandwidth for streaming audio, or that the connection is flaky and experiencing excessive packets loss. WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. Alexa is a voice controlled assistant that comes with Amazon Echo. Another possibility is that the Echos microphone is experiencing interference. The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". But with some troubleshooting, you can get back on track to listening to your music, sans problems. WebThere are a few basic troubleshooting steps that may resolve these issues. One possibility is that your WiFi connection is not strong enough to support streaming music. WebOpen Settings, and then tap Apps. There are other radio skills that can be used, the MyTuner skill is good for foreign stations. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! Then one day it went offline and nothing i did resolved this. Wait for about 30 seconds, then turn the Other times it plays up to 50 songs on my list, but it always gets to Alexa saying " having problem playing pandora lisit". Turn off your Echo device. Alexa Read more Audio stops playing on Galaxy mobile devices |, Mobile/Tablet app This may be able to fix some glitches that happen with music playback. Did your Echo have connectivity problems? Then search for the Skill that youre looking for. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. This is the easiest problem to fix and will be covered in the next paragraph. In the worst case, you might need to buy a new Echo or ask Amazon for a replacement, if it is still under warranty. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. Please note that all comments go into a moderation queue (to prevent blog spam). Go to Settings, then tap on the Wi-Fi section. Once there, search for Alexa. If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. | For Apple/iOs users, youll need to visit the App Store. Sorry, we're still checking this file's contents to make sure it's safe to download. If you have any questions, feedback or suggestions about this article, please leave a comment below. If you have any further questions, feel free to reach out to us. You would simply go into your Devices Settings, then to Bluetooth. One possibility is that the Echo is experiencing connectivity issues. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. December 29, 2022. That can be a good thing since that leaves the 5GHz unburdened. Why Does Alexa Keep Cutting Out? Echo 2nd Generation randomly stops playing radio Unrestricted: The app will be permitted to run in the background without any restrictions. Once youve connected the Skill, you can go to the Entertainment section of the Alexa app. But theres nothing more annoying than when the music wont play! On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. Sorry, our virus scanner detected that this file isn't safe to download. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. Amazon offers Guard Plus for Echo device owners. You can choose which service Alexa uses to play your music for streaming stations and general requests. Unfortunately, there doesnt seem to be a solution to using Spotify that doesnt involve interruptions at least not yet. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. To do so, open the Alexa app, then tap Devices > Echo You can also ask her to keep playing the last song or station that she played. Streaming music to your Amazon Echo typically goes on without a hitch. Perhaps its your Echo itself thats having issues. It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. This can result in anything from distorted music, to your favorite song cutting out midway through. This will ensure that she doesnt respond to any of your questions or requests during the night. Please tell us about it in the comments below! Playback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. The most recent device to be logged in will be the one that is able to play SiriusXM online. Your username and password can be used on more than one device - but only on one device at a time. Unfortunately, when you open up the Alexa app on your phone, youll This happens to me all the time. She owns several smart home gadgets like strip lights, smart bulbs, cameras, and more! Update, Download option not available for some programmes. Finally, ask Alexa to play the playlist for you. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." If the Bluetooth device is displayed as a This time, it is not found doing a search using the Alexa app. Some users describe this issue as being specific to certain music streaming services. Some people might not want their Alexa device to play the radio all day, every day. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. Your only other option would be to use your mobile device with your Echo via Bluetooth. 4 annoying things Alexa does on Read more. Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. Check to see if there are any updates available for your Alexa and Pandora apps. 2) The song you are trying to play is incompatible with To see whether your app needs an update, youll need to go into your respective app store. For Amazon Tap, make sure that the batteries are First and foremost, youll want to make sure Drop In is enabled on the Alexa device youre attempting to call. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". Why Does Alexa Stop Playing Music - Smart Home Perfected When you stream music via the Alexa app, you control songs and volume via the app or your Echo. Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues There are several ways to get Alexa to play continuously. But what if it doesnt work? There are a few possible reasons for why your Alexa might keep stopping when playing music. WebYou might want to run a diagnostic on your Wi-Fi - sounds like your connection keeps dropping. The Amazon Echo has a lot of great uses. TuneIn in the UK is now geoblocking the majority of radio stations based outside the country. 8 Common Amazon Alexa Issues and How to Fix Them Do not hesitate to contact Amazon customer service. If the Echo cant connect to the internet, it wont be able to play music. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). Alexa Randomly Plays Music? (Possible Causes & Fixes) iHeartRadio disconnects? Fix Streaming Problems & Time The third possibility is that there is an issue with the Echos software. For example, "Alexa, play thunderstorm sounds." Once connected, youll be able to control which station and song you listen to, as well as the volume. Why is Alexa not playing BBC radio? Why some stations aren't Why Alexa Bluetooth has an average range of 30 feet. It would also make the Echo a lot more accessible from all parts of your home. If the Echo cant connect to the internet, it wont be able to play music. My Echo plus worked flawlessly for a couple of years. If thats whats happening, there may be little you can do in this case. If thats the case, its probably the Echo that doesnt connect. 9 common Amazon Echo problems and how to fix them quickly If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. One of the many things that Alexa can do is play music. If you cant find the issueaffecting you thenget in touch. Here are some useful tips for solving your Echos connectivity problems. Your comment will be manually reviewed and approved by Tristan in less than a week. No BBC radio stations on #alexa this morning? Is Amazon waging war on the BBC? Checking on your Wi-Fi strength varies depending on which Echo you have. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. However, there may be some exceptions. Why does Under investigation, International users have reported no sound when streaming, When listening using an Amazon HD8 device, the volume is very low, Smart speaker Head to Amazon's website for full Echo 2nd generation. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? Update, Audio intentionally distorted in episode nine of The Whisperer in Darkness, Mobile/Tablet app Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. My 2nd gen echo dot is a complete piece of garbage. Welcome to the Digital Spy forums. WebOpen the Alexa app, then tap Settings > Device Settings. Both my old Echo Plus and my new Echo Dot (bought because I thought the Plus was faulty) repeatedly revert to set up mode. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. Voice commands to Alexa work perfectly. Tap on the i next to the Wi-Fi network youre connected to. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. Web6 Main Reasons Why Your Alexa Might Stop Playing Music 1) Your Alexa device is not connected to the internet. When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. Peer-to-peer or hotspot networks cannot run these bands and standards. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? But This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. Registered in England. Your email address will not be published. Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. You can also ask Alexa to play music from a specific artist or album. https://voicebrew.com/alexa-radio/#:~:text=To enable the myTuner Radio,tap/click the Enable button. If the interruptions stop, then the music service was the issue. California Consumer Privacy Act | To solve most streaming issues: Reduce Wi-Fi congestion by Inconsistent internet connection? When the light ring turns orange, your device will enter the setup mode. In cases like these, it may be best to reach out to Amazon for further assistance. Theyll be able to help you determine the root of the problem and may be able to provide a solution. One possibility is that the Echo is experiencing connectivity issues. William Stanton DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. One way many people use it is for playing music. Spotify, and to a lesser extent, Amazon Music are two of the main culprits. The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. What is going on? Restart your Alexa device by unplugging the power Sometimes it plays 5 songs on my list. The most common cause of Alexas music pauses in the midst of songs is a faulty internet connection. Keeps Stopping This has recently started happening on my Echo. Alexa Won't Play Radio - 9 Quick & Easy Fixes - ToolCrowd Try asking Alexa play (radio station) on Tunein. The problem is that it stops after one song. There are a few common, and then those not-so-common issues that can cause this to happen. In the Alexa app, you can connect to your favorite music streaming service via Skills. Why do BBC Sounds streams stop or cut out when listening on my Alexa device? You can ask her to play music from a specific genre, artist, or album. We apologize for the With an Echo Show, you can simply use the screen. Its similar for Echo devices with screens: white light good, orange light no connection. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. | How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. Alexa will play music for about an hour before turning off. With an Echo Show, you can simply use the The Amazon Alexa team said: Our apologies for the inconvenience. Obstructions such as walls, as well as the ceiling or floor between floors in your home, can all act as barriers to Bluetooth signals. Your email address will not be published. This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. You might also consider setting up a dedicated Wi-Fi network for your Wi-Fi devices, or moving a bunch of devices to a non-Wi-Fi setup such as using Philips Hue bulbs and the Hue Bridge. Once youve moved the devices closer to each other and reduced the distance, the signal should improve, and so should your music playback. You can ask her to play music from a certain genre, artist, or album. All my devices connect back fine except my echos. Make sure the distance is less than 30 feet, with as few obstructions in the way as possible. Music or Media Not Playing with Alexa - Amazon Customer Service Im Tristan Perry, the guy behind Smart Home Point. If I ask it to resume, it starts from the first song again. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. I tried that and several other ways of saying it. Starting with the simplest solution is an excellent place to begin. This option is great if you want to have all the controls at your fingertips and have a wider range of music selections. However, in general, Alexa will play the radio all day if you want her to. You speak into the void, and nothing happens. However, this range can be affected by obstructions. Help fixing problems with BBC Sounds on your Alexa device Poor wi-fi connection? So, whats causing this issue and how can you fix it? Update both as necessary. For Android users, youll go to the Google Play Store. Next, ensure your internet | I've just played it by finding it via Tune-In in the Alexa app. WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. Fewer bars mean a weaker signal. When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). While listening to their music via the Amazon Echo, some Echo users have run into a couple of annoying playback issues. The show is better but the echos never reconnect. Skills may also need updating or may need to be uninstalled, then reinstalled. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. Alexa?? Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. The setup always goes smoothly but it soon loses connectivity. After that, its the same drill as with the first-generation devices: the light ring will turn off and on again, then itll turn orange, and the device is ready for setup via the Alexa app. On the next screen, go to the tab labeled Your Skills. Wait for about 30 seconds, then turn the router back on. Why does Alexa stop playing music on my device? Under investigation, Listeners hearing Red Button broadcast after launching BBC Sounds TV app, BBC Sounds Flashing on and off not going around. Alexa skipping when playing music. How do You can either create a new playlist or add songs to an existing playlist. Then, tap on the Skill that you want to disable. Another possible explanation is that you have set up Alexa routines that unintentionally turn off the music. Thats what i need to know, not how to connect. First, you can stream music to your Echo via the Alexa app. Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. Contact Us | Privacy Policy | TOS | All Rights Reserved. Perhaps a device update or Alexa app update will remedy these in the near future. Can Turning Smart Bulbs Off And On At A Switch Damage Them? It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms.