Then, you can carefully insert your new SIM card into the slot so that it fits. About this app. Copyright 2023 TruConnect. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. What is the Best Free Government Phone Program in 2023, Who Has the Best Free Government Phones in 2023, How to Get a Free Cell Phone Without Internet, How to Get a Free Motorola Government Phone, How to Apply for Free Tablet from Government in 2023, Get Free iPhones for Low Income People in 2023, Compatible with TruConnects services and network, GSM-compatible (due to the fact that TruConnect uses T-Mobiles GSM network). Then, long press the Power button again to Power on your smartphone. Many providers make it easy to obtain this information yourself, but some require a call to Customer Service. Sprint. We also recommend that you file a police report and keep a copy of it for our records. Next, we will tell you how to get the TruConnect account number and PIN. How Do I Activate My TruConnect SIM Card? You get your TruConnect security PIN the same way you get the account number. Yes, a single household can qualify for multiple government phones so that small families can stay connected with each other. Its either passion or need. 5. TruConnect offers a Bring Your Own Phone (BYOP) program which allows you to use your own device with the TruConnect network. When you activate, we'll need: Your phone number Your account number with your current carrier The port or transfer PIN from your current carrier The exact name on your account with your current carrier The exact address on file with your current carrier (including zip code) The SSN on file with your current carrier Link to redeem Amazon Prime offer will be sent upon activation of your SIM Card and start of service with TruConnect. Choose your payment method. Once you accept our Terms and Conditions and Privacy Policy, tick the box, then click Sign Up. You will obtain your account number on your phone within minutes. Support - TruConnect Transfer Your Phone Number | TruConnect At the same time, EBB is a temporary program through which discounts can be applied to the same service plan. "}}, {"@type": "Question", "name": "How Do I Check My TruConnect Status? All rights reserved. Before you can activate your TruConnect SIM card and start using their services, you must prove that you are qualified for their Lifeline program. However, you cant bring just any mobile device. get a special code called a PUK (PIN unlock key) from your mobile provider. + Amazon offer: After 2 months, customer pays $6.99/month for Amazon Prime through Amazon Access pricing. TruConnect, TruConnect Mobile and the stylized TruConnect logo are trademarks of TSC Acquisition Corporation. View the pricing of our current plans. The aim here is to provide readers with accurate info to help them resolve basic troubleshooting issues with Network and devices. Step 2: After putting in the zip code, scan the QR code given on the sim card holder or visit my.truconnect.com. You have now successfully activated your TruConnect SIM account with the help of this activation guide. It comes with unlimited talk, text, 3 GB of data, and unlimited calls to Mexico, Canada, and China. TruConnect is an American company that provides mobile virtual networks and lifeline services to its users. This is a brief overview of TruConnect Mobile (formerly Telscape and SureLink) and how to get the information you will need if you wish to port your phone number out to a different company. Note: You can do this on your device or the device provided by TruConnect. Customers must be first-time Amazon Prime customers to be eligible. ","acceptedAnswer": {"@type": "Answer","text": "Yes, you can use your own phone on TruConnect. "}}, {"@type": "Question", "name": "What Phone Carriers Are Compatible With TruConnect? Yes, if you are a Lifeline-eligible customer, you can get a free SIM card, plan, and even a free phone. Here's are the step-by-step instructions for transferring your number to TruConnect. Your TruConnect account data is now within reach even when you're on the go! Then only you can activate your TruConnect account on your phone. Yes, TruConnect offers unlimited data plans for customers. You can now manage your account, track usage, and receive special offers from TruConnect. Next, locate the small hole on the side of the phone and use the tool provided or a paperclip to insert it into the hole. To enroll you must provide documentation showing that you are eligible for the program and meet the income or program-based eligibility guidelines. Click on the phone numbers on the left side of the account page. Sign in! Choose the SIM card size that fits your SIM card slot. +1 800-430-0443. Next, locate the small hole on the side of the phone and use the tool provided or a paperclip to insert it into the hole. People keep transferring their accounts from one service provider to another. The ACP monthly service and device discounts are cannot be transferred to other individuals or households. Link to redeem Amazon Prime offer will be sent upon activation of your SIM Card and start of service with TruConnect. This website uses cookies to improve your experience while you navigate through the website. You can let us know any queries about this article or suggestions about any other topic you want us to make an article on. TruConnect.com Broadband Page - TruConnect.com Lifeline program participants are eligible to participate in the new federal government funded Affordable Connectivity Program (ACP). This is the billing address you entered when you created your account. ACP eligibility will be determined for the FCC by Universal Service Administrative Companys National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. The ACP shares the same qualifying eligibility programs as Lifeline participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Enter your unique TruConnect Code and create a password. 4. Hi, Im Ron D. Morgan. Carefully push the tray back in and then turn on your phone. They also have a variety of data plans, some of which include free monthly data. If the slot is already occupied, you will first have to remove your old SIM card. Additionally, you will have the ability to remotely lock or erase your phone's data if it is lost or stolen. Pay your Bill in seconds, track your data usage, and top up if you're running low. What are the APN settings for TruConnect? In summary, you have to connect to the TruConnect customer support department to get your account number and PIN. Next, press option 1 to choose the English language. . Copyright 2023 TruConnect. If the FCC announces the end the ACP or we discontinue our ACP service offers, we will notify you and you will revert to receiving only the standard FREE Lifeline plan where available and if you are eligible. As such, they sell both GSM and CDMA mobile devices. Poweron your mobile by pressing the Power button. Once you have your new SIM card, you will need to insert it into your phone. My Account TruConnect, formally known as TruConnect Mobile, is an American mobile virtual network operator that sells mobile hotspots and smartphones, 3G/4G LTE mobile data plans and prepaid cell phone talk & text plans on T-Mobile's network. You can either call 1-800-430-0443 and speak to a customer service representative, go online to our website and click on the Check Application Status link, or check your email for updates. Fill up with the necessary information, and you will receive a call to complete the . MyTruconnect by TruConnect - Apps on Google Play ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider subject to regulatory restrictions. We can't promise that everything we get will be on the top page of DeviceMAG, but we can assure you that we'll read all emails. Open the phone app on your phone and launch the dialer application. In case you also need information Truconnect Replacement Phone Guide. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband internet access service and a one-time discount certain connected devices. Hi, Im Ron D. Morgan. Contact TruConnects customer care to check if your phone is compatible with TruConnect SIM cards and services. Next, call the customer care number, 611, to activate your SIM card. + Amazon offer: After 2 months, customer pays $6.99/month for Amazon Prime through Amazon Access pricing. After that, turn on your phone. The cookie is used to store the user consent for the cookies in the category "Other. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. In case you forgot this code, its best not to guess, as one too many wrong attempts will block your SIM card and device permanently. These include Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast, WIC Program, and income at or below 200% of the federal poverty level. My phone is always in reach, I have unlimited data, and I can use my hotspot to connect multiple devices at once. It is non-transferable and limited to one discount per household. 1. If you are TruConnect SIM card is locked by entering the PIN incorrectly three times, you can unlock your SIM card using PUK (Personal Unlocking Key) code. Once connected, open your web browser and go to http://192.168.4.1. Contact Customer Care of your SIM service provider and convey the serial number to them you noted in the first step to initiate the activation process. This means that users can choose from a variety of different carriers to get the best service for their needs. We will send you an email notification when your application has been processed and is ready for activation. "}}, {"@type": "Question", "name": "How Do I Activate My TruConnect Tablet? Plans start at $25 per month for 100 MB of data, or users can upgrade to 500 MB for $35 per month, 2 GB for $45 per month, or, unlimited data at $55 per month (first 4 GB at 4G LTE speeds). Bring Your Own Phone - Activate Your Phone Online! ","acceptedAnswer": {"@type": "Answer","text": "Yes, you can add data to your TruConnect phone. First, connect to the TruConnect hotspot by selecting it from your device's list of available Wi-Fi networks and enter the password, if prompted. He has a keen interest in all things technology, and loves to write about the latest developments in the industry. Free Government Phone & Wireless Service | TruConnect $, &). Once youve received and activated your TruConnect device or SIM card, its easy to start managing your account with MyTruConnect. $ 9.99. Customers must be first-time Amazon Prime customers to be eligible. 2. Mobile Phone Service View Business profile Need to file a complaint? The account number is on the left side of your Chit Chat Mobile Dashboard. Step 4 TruConnect SIM cards are designed to work with TruConnect phones. Call TruConnect customer service faster with GetHuman. How to Unlock a TruConnect Sim Card (TruConnect sim unlock) To set up your TruConnect SIM card, you have two options: you can visit any of the TruConnect Store locations or contact their customer care or do it manually. Alternatively, mail them, asking them for your PIN and account number. Current Wait: 7 mins (2m avg) Hours: Mon-Fri 9am-5pm EST; best time to call: 10:15am. Qualifying programs include Medi-Cal, SNAP, SSI, LIHEAP, Section 8, National School Lunch Program, WIC, and others. Latest Assurance Wireless Secret Codes 2023 [Unlock Code], Free Assurance Wireless Replacement Phone 2023 (How to Get it). They are not the same. To insert and activate your TruConnect account, you will need to go through the following steps. This company was also known as SureLink before that. Keep your account number, pin, and billing zip code ready for application. Within a few moments of completing the first three steps, you should receive a text message saying Welcome to TruConnect. To get started, you'll need to grab a few account detailsfrom your previous phone carrier, including: Billing Zip Code We've got you covered! Additional eligibility criteria are unique to ACP and do not qualify for Lifeline. With a passion for everything that gets geeks high were here to feed you with the latest news. It is the second detail you need to port your number to a new network. Note: Open the App Store app in case you are using an iOS device. This cookie is set by GDPR Cookie Consent plugin. Click one of the three buttons above to activate your phone online or buy a new one. Note: If you havent received the message, contact TruConnect Customer care. You will see the bill of your Sprint account on your screen. True Connect supplies government-sponsored Lifeline devices as well as other cellular services. You need this number to complete the number transfer process to another network. Contact TruConnects customer care. However, to do so, the phone must be carrier-unlocked and compatible with TruConnects services. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline. . Your new carrier will take care of everything else. Call the customer support department and request your Security PIN. This means that if you're an active TruConnect customer, your data will never expire and you can use it anytime you want. Ive worked in a tech startup in the last 7 years. Now, Power on your device back after pressing and holding the Power button for a few seconds. You can now manage your account, track usage, and receive special offers from TruConnect. TruConnect uses T-Mobile and Sprints network towers to provide its customers with T-Mobile and Sprints nationwide coverage (depending on location).