That being said, it was so huge that it was almost a little ridiculous for just me. She was so nice! Guests are required to show a photo ID and credit card upon check-in. Uptown's The Ritz-Carlton's in-house Spa & Wellness Center features a Relaxation Room and an Aqua Lounge, with massage therapists offering tranquil stress-relieving sessions. #AmbassadorStatusMatters The hotel chat also confirmed my checklist would be properly handled, and that Id been granted #earlycheckin and #latecheckout. An indoor swimming pool as well as locker rooms and sauna facilities . Happy Monday to you, friend! The Spa & Wellness Center at The Ritz-Carlton, Charlotte incorporates treatments utilizing 100% organic products and also features a bromine-treated swimming pool designed to avoid the effects of traditional harsh pool chemicals. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. Guests submit their subscores and their overall scores independently theres no direct link between them. I mean, who doesnt enjoy spa water? First of all, it took them 3 days to even call us back for an appointment. One of the few aspects of my stay that was on point for the Ritz Carlton brand. That certainly made the whole trip even more worth it. All were significantly better, especially if you have Bonvoy status than the Ritz Carlton. Good thing I had my phone with me to take some photos. Double-check your selected room for the maximum capacity. The Ritz-Carlton Hotel Company, L.L.C. But it jumped up to $200 for just a basic massage. There are also Bird scooters all around, so it's super easy to get around downtown Charlotte. The Ritz-Carlton, Charlotte blends contemporary dcor and a flair for innovation to immerse guests in a well-appointed luxury escape. It may have been my favorite room, outside of the salt room. It is an expensive hotel, but you get what you pay for. Salt rooms are great for improving your breathing and enhancing your mood (although theres not a ton of hard research on this particular type of room, but I do think they are becoming more popular). They don't post their prices online now & I would have never thought to ask the prices since the prices hasn't changed in years. If youd like to check out a video of my experience at The Ritz-Carlton Spa in Charlotte, head here. Overall, really nice stay and excellent experience. So we walked to the spa, the staff greeted me Kindly and even knew it was my birthday (found out the front desk calls ahead when you check in)! When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. After my massage, I took another shower, changed into my comfortables (I brought my trusty red sweatsuit to lounge in), then I ordered some lunch and sat on a chaise by the indoor pool (called the Aqua Lounge). Id also be open to going back with friends, because I saw a group of ladies arriving together, and that looked fun. When I went to get ice the machine was out of order, no big deal I just went to another floor. but as soon as I got back to the room there was a person with a bucket of ice. And I had everything I needed and more. This was our second stay at the Ritz Carlton and it exceeded our expectations. Room service is available 24/7. Kevin helped create an Easter surprise for our granddaughters who visited while we were there. Its sad I feel the need to prove that, as a customer.BEWARE -- if you book and/or pay for anything in advance with this spa, please do your due diligence. 28202 Finding outlets to charge devices was like getting blood from a stone and the in-room charging station at the desk did not have a working charger for iphone. I am extremely disappointed in our experience compared to my previous visits over the years. Accommodations: Maybe due to COVID, the spa accommodations were not what I would expect from the Ritz. Tripadvisor performs checks on reviews. Hotel:The hotel is a little nondescript from the outside and suffers from a tiny driveway. He walked us to the elevator. Have an amazing day! Once those two amenities were enjoyed, I took a quick shower and sipped on some orange-infused water while I waited to be called back for my massage. First of all, it took them 3 days to even call us back for an appointment. Unwind in one of three lounges before a rejuvenating massage, facial, manicure or pedicure. So thats why I went back to shower and change and take my time getting to the pool. Ironically, theyd forgotten the handwritten note by the Rooms Executive something Id never have known had she not told me herself later in the stay lol. I am extremely disappointed in our experience compared to my previous visits over the years. Contributions should be travel related. The suite was pretty spectacular. We will definitely return to this property for future stays in Charlotte. What are some restaurants close to The Ritz-Carlton, Charlotte? The men's locker room has two seating areas, one with a small old LG tv in it. As far as lunch, heres a little con: You can order from the Aqua Lounge menu, which was fairly limited, and it was quite pricey (Im pretty sure a mimosa was like $16 or something outrageous but its the Ritz). She was attentive, professional and kind. Thanks for reading my review of The Ritz-Carlton Spa in Charlotte. The Ritz-Carlton Charlotte is in an urban setting, and the exterior is nothing exciting. Spa and Salon Hours of Operation The only other negatives were the subpar WiFi speed (18-20 Mbps up and down is pretty weak for a luxury hotel), subpar lighting in the vast living room and bedroom living room space (the hotel brought up to extra lamps to help), and the bedroom curtains didnt extend quite enough to provide true blackout. Water-inspired . I was upgraded the day of to a King Executive Suite from the Deluxe Two Queen I'd booked. Hey, friend! Moreover, it also has a swimming pool, a whirlpool, a fitness center, a nail salon, and a Himalayan pink salt room. I went to the back to get dressed in the robe and slippers. Unfortunately we stayed at this lovely hotel during the virus pandemic. Welcome amenity and nice note from Annie - the only other actual Ritz Carlton feel service of the stay. yikes! We both heard the noises all night. I asked if I could wait for someone to become available and was told no. I am all about supporting businesses in need but to me this was extremely a waste of money. See more questions & answers about this hotel from the Tripadvisor community. There was a handwritten card waiting for us in our room, along with champagne and chocolate covered strawberries. The rooms at The Ritz-Carlton feature a modern and elegant interior. The hotels 12,000 sq. (of course I did) And asked me to prove that. It's the Ritz. why does it feel like the La Quanta Inn now?! 60 0 obj <> endobj Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. We invite you to relax and unwind in the stunning Aqua Lounge, chic Relaxation Lounge and therapeutic Vitality Lounges. Make sure you actually have an appointment or you may be embarrassed! You will be able to relax in comfort while you wait for your service in The Relaxation Lounge. The Punch Roomavailable for private events. Booking.com does not accept responsibility or liability for any reviews or responses. Review of The Ritz-Carlton Spa in Charlotte (and what to expect when The penthouse, bi-level sanctuary includes an indoor Aqua Lounge with swimming pool, spa services including five treatment rooms, relaxation areas, manicure/pedicure studio and fitness center with PRECOR strength and cardio equipment. So, if you're looking for a relaxing and enjoyable trip to Charlotte, be sure to consider a spa resort. I liked my time at the pool, eating, sitting and even working. This is where I always stay when I come to Charlotte to see a show because the location is perfect to walk to dinner and the show. This was such a treat! The hotel has a gorgeous lobby currently decked out for Christmas. Special requests cannot be guaranteed and may incur additional charges. Try again. After my time in the salt room, I went to the hot sauna, where I also spent 15 minutes. Reserve by Phone b%q)QiH*%@Ub=Yds!eu x LvfDq$"kCQU6zBR;j&7{o? This did not disturb me too much and I found the mattress overlay to be plush and comfortable. On a weekday, it may have been a bit longer of a trip due to traffic. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. ft. of meeting space includes the Study, ideal for intimate gatherings of 15 guests. Basically what you expect at a Residence Inn except that Residence Inn staff are more customer-centric. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Awful, embarrassing experience, Holiday Inn Charlotte University, an IHG Hotel, Grand Bohemian Hotel Charlotte, Autograph Collection, Embassy Suites by Hilton Charlotte Uptown, Hampton Inn & Suites Charlotte / South Park at Phillips Place, Woodspring Suites Charlotte University Research Park, Homewood Suites by Hilton Charlotte Ballantyne, NC. This was not a discounted stay due to COVID. The service recovery was fantastic. Accessible guest rooms with a 32-inch wide opening and accessible route, Service animals allowed for persons with disabilities. By the way, when I went on the Ritz website to book my massage, the Saturdays were totally full for a few weeks out. When booking more than 9 rooms, different policies and additional supplements may apply. does not guarantee or assume responsibility for the accuracy or completeness of any information or data displayed through this other website, nor shall The Ritz-Carlton Hotel Company, L.L.C. And dry saunas (which can be anywhere from 150 to 195 degrees Fahrenheit) are great for promoting recovery and improving circulation and I love that post-sauna feeling so much. Learn more about the Spa & Wellness Center. The Charlotte hotel, opened in late summer 2021, is no exception. Not really fair for the customers since the amenities are not all even open. Checking in with Jerome was smooth and he was very professional . Review tags are currently only available for English language reviews. The maximum number of extra beds and cribs allowed depends on the room you choose. The Spa at the Ritz-Carlton boasts five treatment rooms, including a couple's suite, women's and men's Vitality Lounges, and an Aqua Lounge. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice.Veda has also been amazing! Over 257 million reviews from guests after their stay. 45 Things to Do in Charlotte | Winter Activities in Charlotte The penthouse-level Ritz-Carlton Spa, Charlotte features artfully designed relaxation lounges and treatments infused with honey from the rooftop beehives. Other Staff: The front desk young woman and everyone else was a pleasure to interact with. Immediately after checking in via the app two days prior. The spa takes up the top two penthouse floors of the hotel. We hope to return and enjoy the entire hotel. Private Bathroom The second powder bathroom was great, especially when my friends came over. But to treat a customer like they are at fault , publicly embarrass them-- and then find out that your business made the mistake is horrible. Apparently there are two types of salt rooms and one type is where actual salt flakes are blown out into the air. Higher management needs to step in and bring the life back to this hotel spa before it goes under. (And I brought my mom back a Ritz bottled water, and she was thrilled.). This is the version of our website addressed to speakers of English in the United States. Facilities include an indoor pool and spa. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Room was ok, air conditioner was not operating properly so very warm all night. The locker attendant was great! Try Timed Out Escape in Ballantyne, District 57 near Wesley Heights, or Exit Strategy with multiple Charlotte area locations. The shower, sinks and tub all had an issue. The Ritz-Carlton, Charlotte. If you want to request something specific, you can do that after you select your rate. Otherwise, all of the staff couldnt have been more friendly and eager to help. The service and friendly service from Mike, Destiny, and Angela are top notch. Herbs and honey from the LEED Gold-certified property's rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. I had never been to the hotel or the spa before, and I was very excited about this opportunity to get some pampering in such a luxurious setting. The Ritz-Carlton Charlotte is located in Uptown (which is Charlottes downtown) on Trade Street. The spa also offers access to the fitness center and pool, both boasting panoramic views of the city. The health and safety of our guests is our top priority: COVID-19 updates and what to expect at our hotel. Im not sure if I was supposed to or not, but I did get the passive salt benefits from the walls alone, and I loved it. I had my lunch by the pool, and then I learned some new barbell choreography to teach the next day from that same position so yes, I had a little bit of work, but the setting was lovely. The rooms at The Ritz-Carlton feature a modern and elegant interior. There was a problem loading the reviews. That orange-infused water was a hit, and I went back and refilled many times from the sweet little refreshment stand. I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. Which popular attractions are close to The Ritz-Carlton, Charlotte? Especially if there is nothing spectacular about the hard product. It's not the employees fought they are all so nice. Please note that all Special Requests are subject to availability and additional charges may apply. You should be reimbursed on check-out. I was told that theyre planning a renovation soon, and that would make sense, because it does seem like they need some updating of the aesthetic. Hidden Treasures:Hidden Treasures, the hotels signature retail shop, provides guests and locals with the ability to dress themselves and acquire items while visiting their home abroad. Located in the heart of downtown Charlotte, The Ritz-Carlton, Charlotte offers luxurious rooms with a 55" or 65" flat-screen TV. Annie and her team ultimately proved that here. Sign me up to receive posts by email and other news from A Lady Goes West! Discover, Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Review of The Ritz-Carlton, Charlotte. Reflecting the hotels elegance within the area, the boutique offers a variety of accessories and gifts including The Ritz-Carlton branded items, prints from local artists, and various cultivated elements such as candles and fragrances from Antica Farmista, and more. Dining:I had a pleasant breakfast at BLT steak which was surprisingly cheap. United States, Reserve Now if the writer is claiming to be someone else). But it jumped up to $200 for just a basic massage. The Ritz-Carlton Spa - Charlotte. One time, it smelled like someone sprayed air freshener, but next time we can up, the smell was back. What are some of the property amenities at The Ritz-Carlton, Charlotte? Contemporary dcor and reimagined rooms and suites encourage an urban getaway to The Ritz-Carlton, Charlotte. As a customer I understand businesses are going through tough times but don't take all the stuff away AND jack the price up that much. Please see our partners for more details. Hi, I'm Ashley. Only a customer who booked through Booking.com and stayed at a specific property can write a review. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Spa & Wellness Center at The Ritz-Carlton - Charlottes Got A Lot Annie also left me a fragrance and pen package as another apology before she left for the holidays. If we find any, we delete them and, if necessary, take action against whoever is responsible. UnionPay credit card, Respect the privacy of others. (That was directly stated from an employee) I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. She felt like royalty staying here. Meeting space:Discover more than 12,000 square feet of state-of-the-art indoor meeting space, 7,000-square feet Ballroom, and nine function rooms ranging from 464 to 3,842 square feet. This is not something Id do for myself, so I was extra appreciative. , Your email address will not be published. After that, the air con dropped quickly to 60 F, and then even to 55-58 F for the remainder of my stay. <link rel="stylesheet" href="styles.7e866a1c5c103219.css"> 0 Most amenities are closed, but limited valet is still available. All in total, I spent five hours at the Ritz that day, and I felt like I did everything I could, except for visiting the fitness center. Get a free "How to have a great week of workouts" checklist and action plan when you sign up for the list. Room: Dark furniture was a flashback to decades past. Contributions should be appropriate for a global audience. The locker room and sitting rooms were well appointed, but they did seem a little bit brown and outdated just saying. Bathtub Starting with valet they were very nice and attentive. The hotels location in Charlottes Uptown neighborhood places guests in the citys hub for arts and culture. I ordered my lunch at the spa front desk and was told it was a minimum of 45 minutes until it was ready but they didnt give me an exact estimate. He was GREAT! This service may contain translations powered by Google. Then to top it off, the food was absolutely TERRIBLE. Your email address will not be published. The Ritz-Carlton, Charlotte Reviews, Deals & Photos 2023 - Expedia I was hoping for something great. While the facilities were certainly nice, the massage itself reminded me that I was in an extra fancy spa. This lets us know our reviews come from real guests like you. We just returned from a one-night stay. On checkout I mentioned the water issue and my parking was waived which I thought was fair. We walked back out the room and went to find my massage room when another lady that was standing there yelled at us. She was thrilled! Fountainebleu Spa (Lapis), etc.) Inspired by a 19th-century speakeasy, The Punch Room offers 37 seats and a menu driven by local fruits, herbs and vegetables. Claim your listing for free to respond to reviews, update your profile and much more. Staff was limited but very helpful. It's close to I-77 and I-277 so getting around is easy but be aware there are often delays on those roads. Mike is also super friendly and always remembers my name and says hello and always trys his best to assist me. We also really like the pool and gym. The front desk woman was so apologetic and even reached out to the spa manager to try to have a masseuse come in that night for me. While we were enroute to the hotel on the day of checkin, the rooms manager called to ask if we had any room preferences, and we were upgraded to a large suite, and she even put some goodies for the kids in the room. The Ritz-Carlton, Charlotte's only AAA Five-Diamond hotel, is home to a bi-level penthouse spa with a pool, pink Himalayan salt room, sauna, relaxation room, fitness center and nail salon. Chicken salad that seemed like it was tuna in a can served with chips. Did I mention that my Tar Heels beat Michigan 80-76? I'm a mom and fitness instructor living in Charlotte, North Carolina. Address: 201 W. Trade St. Charlotte, NC 28202. Flat-screen TV, 99 m Top room amenities include a minibar, air conditioning, and a flat screen TV. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. The Spa & Wellness Center at The Ritz-Carlton, Charlotte incorporates treatments utilizing 100% organic products and also features a bromine-treated swimming pool designed to avoid the effects of traditional harsh pool chemicals. Check in: Perfunctory, not a warm welcome, no property information provided, just the bare minimum. Where to Dine in Downtown Charlotte Local flavors define culinary offerings at The Ritz-Carlton, Charlotte's restaurants. Taxes and fees that are shown are estimates only. I would have brought my own food if we knew it was going to be this bad. 11 Best Spa Hotels in Charlotte NC 2023 - WOW Travel . Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Ashley at the front desk is amazing, on our last stay I called to find out where the ice machine was located. By the way, the sauna is also included for free for all spa guests and doesnt require an access pass. All cribs and extra beds are subject to availability. Serenity awaits in the heart of Uptown at the luxurious Ritz-Carlton Spa. We had the most amazing experience at the Ritz. First of all, it took them 3 days to even call us back for an appointment. Works from regional artists adorn rooms and suites, local offerings flavor Honor Bar selections, and culinary delights are crafted with homegrown herbs and honey from the hotel's rooftop garden and local farms in Charlotte, NC. All rooms are equipped with a work desk, and coffee/tea facilities. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. This green hotel removes stress with their Vitality Lounges, including a pink Himalayan salt room, a dry sauna and . The bedroom was also large with two chairs along the King bed, another InterneTV and a truly massive bathroom with a separate tub and shower. I dont think Ive ever had such tremendous air con anywhere before. Both of our stomachs were funky after we left. Should you choose to use the link below, you assume total responsibility for your use of the website to which you are linking. I asked for firm pressure on my back to relieve some muscle tightness, and he also stretched my arms and legs, massaged my head and did an amazing job. The salt room, jacuzzi, relaxing room, and the steam room are closed. I told her I didn't have the details because all of this was a SURPRISE for my birthday, but could call my husband to get the details. Not really fair for the customers since the amenities are not all even open. Signature spa experiences at The Spa & Wellness Center include the unique Green Your Body Eco-Treatment, utilizing organic and vegan essential oils as well as environmentally-respectful scrubs and polishes. After you book, we'll provide details so you can contact the property directly. I had great meals at Fin & Fino, Haymaker, La Belle Helene, and the Asbury. This place use to have top knotch food. A popular destination for Charlotte locals, K Lounge offers a sophisticated, Uptown setting for interactive cocktails and shared plates in the hotels lobby. In the lobby is a wine bar which has some takeout options, a separate lobby bar, a BLT Steak and a coffee shop. Matthew at the front desk offered us room temp or chilled water or champagne when we arrived. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Enjoy breathtaking views of the Queen's City from our penthouse location. The Spa & Wellness Center | The Ritz-Carlton, Charlotte Monday - Thursday 9 a.m. to 4 p.m. All rooms are equipped with a work desk, and coffee/tea facilities. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. The location is right across from the Epicenter, and about a 10 minute walk to the stadium. Angela is amazing as well she always is seen helping her coworkers and is always a resource I hear for assistance in the Charlotte community. COVID-19 updates and what to expect at our hotel, Renovated luxury hotel accommodations with views of downtown Charlotte, Bi-level penthouse spa with organic treatments, a salt room and Aqua Lounge. K Lounge welcomes residents and visitors alike to this Uptown Charlotte hotel, showcasing live music, a Mule and Mimosa Bar and locally-inspired dishes. ft. of meeting space and an innovative Design Studio for planners, Urban Garden with three settings for weddings, meetings and social functions, 10-foot ceiling and floor-to-ceiling windows with city views, Bathroom sanctuary with flat-screen TV, plush robes, dual vanities and separate tub and shower, Nespresso gourmet coffee and tea presentations, More than 12,000 square feet of meeting and event space, Penthouse-levelThe Ritz-Carlton Spa, Charlotte with spa treatments, a pool, fitness center and other amenities. AWAKEN THE SENSES AT THE RITZ-CARLTON SPA, CHARLOTTE Find Serenity in Charlotte Online Appointment Spa Menu Reserve by Phone For information or to reserve a treatment, please contact the spa at (704) 972-4370. be liable to the reader or any other person or entity for any inaccuracies, errors in or omission of any information or data therein or for any actions taken in reliance thereon on or for any damages arising therefrom or occasioned thereby. NC All content should be genuine and unique to the guest. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. The penthouse-level Ritz-Carlton Spa, Charlotte features artfully designed relaxation lounges and treatments infused with honey from the rooftop beehives. The salt room which I was most excited about had a ladder stored in the room and it looked to be under repair. Locally-cultivated herbs garnish dishes and cocktails at upscale lounges, while honey sweetens selections at the dessert bar. Step out on the Bohemian Garden Lawn of the artfully designed Grand Bohemian Hotel and find rest in the Argentinian-inspired rooms. I asked about whether the property provides a car service for short trips like most other Ritz Carlton properties and it was confirmed that there was one. Please do research before booking this property. Discover luxury designed for the urban traveler in newly-reimagined guest rooms and suites. Reviews are most valuable when they are original and unbiased. YES! The Ritz-Carlton, Charlotte, Charlotte - Updated 2023 Prices I loved having this solo day to myself, and I would absolutely be down to do another one again one day. A member of the hotel also called me to see if they could arrange a welcome amenity for me. In order to get to the spa, you have to take the elevator up to the 17th floor. Our Ladies and Gentlemen are the key to the best our destination has to offer. Required fields are marked *. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. accepts any responsibility for the content or use of this other website. The salt room, jacuzzi, relaxing room, and the steam room are closed. My first stop during my Ritz spa visit was the salt room. The Ritz-Carlton, Charlotte blends contemporary dcor and a flair for innovation to immerse guests in a well-appointed luxury escape. Flat-screen TV, Mastercard, When I returned at 10pm, the shoes were still there. Herbs and honey from the LEED Gold-certified propertys rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. Find out moreabout meand stay awhile! Both a boutique and a tasting room, Hidden Wine offers a curated selection of bottles and tastings paired with cheese. Hotel Menu. I loved sitting in there, and had I been more tired, I may have attempted a nap. Entry level rooms start usually at about $500 per night.) You can sort and/or filter them by time of year, review score, and more. Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay. The Ritz-Carlton, Charlotte - Tripadvisor Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.