Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. You may be communicating with customers about technical issues or non-technical issues. excuses voor het ongemak. envie um e-mail para We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. las molestias. We're committed to being your source for expert career guidance. And thats our greatest strength. Adaptable and quick-thinking, youre able to explain complex information in terms that anyone can understand. You reassure customers when delivering product diagnoses and potential solutions. This can be a very rewarding job, but it can also be stressful at times. Si continas viendo este mensaje, Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . They may also earn additional compensation in the form of commissions and bonuses. What Does an Oracle Functional Consultant Do? Help new owners get started and help current owners troubleshoot their mobile devices. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I went to graduate school for physics, so I knew I wanted to work in science and technology. Those who are interested in technology may move into positions such as technical support manager, technical trainer, or technical writer. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. You maintain composure and customer focus while troubleshooting and solving issues. Multimedia Specialist. As devices become more complex, so too does the software that runs them. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes Im based in Turkey, providing technical support for customers across this region. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Learn more (Opens in a new window) . The Apple Store is hiring now. Wir entschuldigen uns fr die Umstnde. We are sorry for the inconvenience. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. I was looking for stable, part-time work as I learned to balance life and parenthood. This training is usually part of the onboarding process and may last for a few weeks. A career as a Apple specialist can be very rewarding.
Technical Support - Careers at Apple We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. questo messaggio, invia un'email all'indirizzo Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie The work environment for an Apple technical specialist is usually in an Apple Store. At Apple, the learning never ends, and team members continually support each other. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Both full-time and part-time jobs are available. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. We offer the support youll need to thrive in whichever path you choosehere. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. As businesses become more reliant on technology, the need for security professionals will continue to grow. Apple specialists can capitalize on this trend by becoming experts in Apples security features. United States Department of Labor. When a customer calls for help, you quickly assess their situation. This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in . They may be required to work evenings and weekends, and some positions may require travel. Next up, shes planning on becoming a Technical Expert, and looking forward to adding new certifications and training programs to her skill set. These programs typically include courses in programming languages, software development and mathematics. Technical skills are also important for learning new software and hardware. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Believe it or not, it was kind of a childhood dream to work at the Apple Store. ein Mensch und keine Maschine sind. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. United States Department of Labor.
Retail - Careers at Apple Introduce yourself, and well get in touch if theres a role that seems like a good match. Thats what happens when you bring who you are to what you do.
Apple Technical Specialist - Part-Time Job in Littleton, CO at Apple Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. Both full-time and part-time jobs are available. Get discovered. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. We're committed to being your source for expert career guidance. They may also earn additional compensation in the form of commissions and bonuses. Certifications & Licenses: Certifications prove your skills and qualifications to current and potential employers. Aydanos a proteger Glassdoor y demustranos que eres una persona real. In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. Develop and inspire diverse teams that deliver amazing customer experiences. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. You may be communicating with other technicians, engineers or managers. Your day in the Apple Store is filled with a range of focused support and service tasks. message, please email Se continui a visualizzare Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. Apple Specialist Salary & Outlook. Apples Specialist may also earn certifications to gain additional knowledge about their responsibilities and further their career advancement opportunities. Apple. Learn more (Opens in a new window) . You even give. Youre supporting people. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs.
US-Expert - Careers at Apple Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Cupertino, CA. enviando un correo electrnico a Si vous continuez voir ce We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind.
You thrive in a fast-paced environment, but always make time for meaningful connections. As a friendly voice of Apple, I want them to feel like theyre part of our extended family.
Apple Technical Specialist - Part-Time Job in Tigard, OR at Apple You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. This requires a lot of testing and coordination between different teams within Apple. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. See if you qualify! Explore some of our roles to see which match yourinterests. Apple benefits help further the well-being of our employees and their families in meaningful ways. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. . If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail.
Apple Technical Specialist Interview Questions | Glassdoor You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Learn more (Opens in a new window) . After customers purchase our products, youre the one who helps them get more out of their new Apple technology. They must also have excellent customer service skills. You will be working with customers one-on-one to help them with their Apple products.
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Apple Technical Specialist Job Description: Salary, Duties, & More In this role, you wont be expected to repair hardware.
message, contactez-nous l'adresse Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. Youll grow your career skills too, because leaders here take an active role in your professional development. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Si continas viendo este mensaje,
Apple Specialist Resume Example - livecareer Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Do you love how it feels to help others? All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. Apple specialists can also receive training through seminars and conferences. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. message, please email Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. verdade. Culver City, CA. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Through my experience as a Technical Specialist, I grew to realize how much I enjoy working with technology and switched my major to computer engineering. Wenn Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Theyre so grateful and that feels really good.. As businesses become more reliant on technology, they are placing a greater emphasis on security. Thats why we offer a wide range of benefits for all our full-time and part-time team members. Apply to Technical Specialist, Expert, Apple Specialist and more! Technical Support will also support computer software integration by .
UK-Technical Specialist - Jobs at Apple (UK) Technical Support Specialist Job Description [Updated for 2023] - Indeed Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Introduce people to the Apple products that help them do what they love in new ways. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences.
Retail Tech Support - Careers at Apple - Apple (CA) Apple is an equal opportunity employer that is committed to inclusion and diversity. Ci Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. om ons te informeren over dit probleem. As a busy new mother, Arlinda had very specific job criteria in mind.