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Both USB thumb drives are new. I was rightfully called out for Hello @jaxne we apologize for the inconvenience this has caused you. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa, @DanRev0519 . To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. downloading link for few 64bit surface devices You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. Dism /Online /Cleanup-Image /StartComponentCleanup Filed Under: Windows 10 Tagged: Bootable USB, Surface. Here are the instructions Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. To resolve this issue, follow these steps: Download version 3.2.43 or a later version of the Surface Data Eraser tool. There are also tools like Partition Wizard Bootable CD/USB to partition and delete data from unbootable PCs. Select any of the following sections or select Show all. chkdsk C: /f /r /b /x /v The Surface Data Eraser tool rejoins the two drives into a single storage-spaces drive. Thanks for being part of the Microsoft Docs community! Microsoft Surface Data Eraser is periodically updated by Microsoft. I was able to get that .iso file to work. Two hours before I created the bootable iso file. Turn off your Surface device. Hopefully, you can get it going again. 1. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. then inserted transcend usb 2.0 GB pendrive, . wrote: Yes sir it worked very well as it was intended.Thax very much sir. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Note The image and deployment tools that are used must be based on the Windows 10, version 1703 (Spring Creators) update or a later Windows 10 update. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Insert the bootable Microsoft Surface Data Eraser USB stick into the supported Surface device. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. I'm just sending in this MS Surface Go that has caused this time suck in the first place. Select Continue. Shut down your Surface and wait about 10 seconds to be sure it is off. Tool doesn't format USB drive. To resolve this issue, follow these steps: Download version 3.2.43 or a later version of theSurface Data Erasertool. Note This means that Microsoft Deployment Task Sequence is specific to these kinds of devices and cannot be used with other devices. Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. d. Release the Volume Down button. @jans-at The text was updated successfully, but these errors were encountered: @jaxne . You could also use the Linux gparted and check the SMART values of your SSD which will give you confidence. A tag already exists with the provided branch name. Your daily dose of tech news, in brief. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. New comments cannot be posted and votes cannot be cast. Figure 6. Figure 6. list disk I was told I can try to delete partitions but idk if its an SSD issue and idk what the right call is.. If you need to ensure the security of your sensitive data by destroying all information from your Surface devices safely and permanently, use theMicrosoft Surface Data Eraser tool. to your account. Booting the Microsoft Surface Data Eraser USB stick. I'm done wasting my precious time on this. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. I don't think anything crucially private or important is on it. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. See Recovery options in Windows 10 for more information. Select Complete to finish the USB creation process, as shown in Figure 5. :::image type="content" source="images/microsoft-surface-data-eraser/fig5-complete.png" alt-text="Complete the Microsoft Surface Data Eraser tool"::: Data like Exchange Online Mailbox content and SharePoint Online Site content is stored in a Microsoft Data Center and is not affected by the Surface service process. after extracting copy all the contents of "usbimage" to the Root of the usb pendrive say F:\, method 2 I need to format my Surface Go before sending it in for repair and can't even get this utility to work. Step 3: Type Microsoft Surface Data Eraser in Start menu search box and then press Enter key to launch the tool. Wipe the partitions first as Valuvanee suggest. Partition to be erased is displayed in Microsoft Surface Data Eraser. If your Surface continues to fail during this process, it is passed to the repair line to remove any faults. I am trying to create a multibootstick with the latest eraser tools and need a ISO for that @RAJU2529 can you maybe share how you managed to create an iso out of the created usb stick (the one the microsoft tool created). The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. I do appreciate @RAJU2529 giving me some additional things to try, but after today, I've reached my limit in trying to get this to work. @jaxne : There is a chance that the downloaded file itself could be damaged or that the extraction process failed due to a read/write error (out of space or virtual memory). Tool doesn't format USB drive. Just fails after 5% bar #4124 - Github Then got to a point that says. CRITICAL ERROR: Unable to properly mount the USB. From the desktop, open File Explorer. To work around this issue, changethe deployment tool to target DISK2. If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Surface devices that are impacted by this issue: Surface Pro (5th gen) 1TB drive configuration, Surface Laptop (1st Gen) 1TB drive configuration. Complete the Microsoft Surface Data Eraser USB creation process. Reimage devices containing sensitive data. When you deploy Windows on a some Surface devices that have 1TB drive configuration, you may encounter errors or other issues that concern locatingthe DISK0. Unable to power down Precision using power button? If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). Already on GitHub? boot the Windows into safe mode and then try to bootable usb media. [LOG[################################################]LOG]!> first format the Pendrive with FAT32 format using diskpart command. Choose the account you want to sign in with. Step 2:Next, you need to prepare the Surface device to boot from USB. I suspect a bad hard drive but its out of warranty so I'm hoping to find a fix. The tool comes in handy when you Surface is not booting, and you want to send it to service. If you have suggestions related to this documentation, please let us know here and we will submit them for review. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. When a Surface device is returned to a Microsoft Service Center it goes through a data wipe process to ensure that the devices data is erased. Press and hold the Volume Down button. reason not to focus solely on death and destruction today. b. The Microsoft or Surface logo appears on your screen. c. Press and release the Power button. Figure 5. This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. The following Surface devices that have1TB drive configuration and use a single solid-state drive (SSD) are not impacted by this issue. It is required for docs.microsoft.com GitHub issue linking. Storage spaces drives are virtual, so they are listed after physical drives. I have had this message pop up for one of my old clients I still do support for and I am still the Admin for on their 365 system. Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. Linux gparted and check the SMART values of your SSD". And before we tell you how to create a bootable USB of Microsoft Surface Eraser tool, please keep in mind that the tool doesnt work third-party devices. privacy statement. Reply NDLunchbox Additional comment actions Do these have to be USB 3.0 thumb drives? Figure 5. The bootable USB will be ready in less than 5 minutes on most modern PCs. Figure 6. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. c. Press and release the Power button. d. @DanRev0519 . Continue to hold the volume-up button. also need to make sure that you've turned off secure boot for the Surface Pro 4 or it will never boot from a third party bootable USB or .ISO image. The UEFI BIOS will also show the boot order. "We couldn't find any drives. I've tried installing this Microsoft Drive Eraser tool on two different computers. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. type below line in CMD with admin rights, then copy all the folders and files from the root of created bootable pendrive to C:\WinRE_amd64\media create partition primary And you can use Seagate tools which works with all makes of drive and provides a USB stick to check drives,https://www.seagate.com/gb/en/support/downloads/seatools/ Opens a new window. Does Microsoft have software I can use to help me wipe data from my Surface before I send it in? To boot your device from the USB stick follow these steps: a. Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. You are the best person to look after your data. Do not edit this section. Step 2: Next, you need to prepare the Surface device to boot from USB. Tip Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. Can I ask you for a quick explanation/guide on how you created the image (be it Windows or Linux). 4. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. This issue occurs because some Surface devices that have1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. Step 1: Visit this page of Microsoft to download the Surface Data Eraser installer. restart the windows to check disk automatically , once completed restart the windows . Prepare a Surface device to be sent for repair. Doesn't show anything besides settings toggles. I can get it to boot into a USB clean install of windows 10, but its not recognizing any drives. oc One of my customers reported that someone took over his computer, was moving the mouse, closing windows, etc. Microsoft Surface Data Eraser is periodically updated by Microsoft. Select any of the following sections or select Show all. If it doesn't see the drive then it won't show in the boot order. If after doing enough test to prove that the SSD has failed then it is fixable by replacing it if you are so inclined. Data that is stored on the Surface device's internal storage is erased at the Microsoft Service Center when the Surface device is repaired. Diskpart isnt able to create a new drive that I'm aware of, only partitions and volumes. Release the button once the UEFI screen appears. You must accept the license terms to continue. Choose the account you want to sign in with. Complete the Microsoft Surface Data Eraser USB creation process. Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. https://1drv.ms/u/s!AmZoRRusRV59tiYmA7NIevbMlxZC?e=fksi89, for older devices 2020 year and earlier onedrive link https://1drv.ms/u/s!AmZoRRusRV59tiYmA7NIevbMlxZC?e=fksi89, @Syson032 , reply to me , iso file is worked or not. a have a problem of formattin using eraser tool. The Microsoft or Surface logo appears on your screen. Here is how to that. This version lists it as v3.7.137.0 -- The change log on the info page https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser only goes to 3.2.78.0 what happened in between those versions? When the Congratulations screen is displayed, you can eject and remove the thumb drive. copy the folder "usbimage.zip" to desktop Step 5: Finally, you need to press the S key to erase data. The download size is about 360 MB. Booting the Microsoft Surface Data Eraser USB stick. Diskpart doesn't lend much help unless there's a command I'm missing - list disk shows nothing. Confirm USB drive of at least 4 GB is connected"::: This issue occurs because some Surface Devices with 1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. For more information, please see our and downloaded the shared link name of the file is MSDE_bootable_v3.48.139.0, Onedrive link Multiple Surface Pro 4 Not booting to Microsoft Surface Data Eraser Simply click the Start button. Using Microsoft Surface Data Eraser Step 1:Connect the bootable USB containing Surface Data Eraser to your Surface device. I tried surface data eraser but I get an error message that "no disk drive found". Surface Pro 7 Surface Laptop 3 Cause This issue occurs because some Surface devices that have 1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. Dism /Online /Cleanup-Image /RestoreHealth, use check disk by Select Continue. files.zip, then copy both files Oscdimg.exe and MakeWinPEMedia.cmd to this location C:\Windows\System32, type below line in CMD with admin rights Learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface. Select device architecture"::: Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. [!TIP] Cookie Notice After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. Turn off your Surface device. Just don't want to waste hours trying to format this Surface Go tablet to send it in for repair. Select Success. https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser Opens a new window. Your email address will not be published. Accept or decline the software license terms by typing Accept or Decline. For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. Step 2: Connect a USB flash drive that you want to use as a bootable USB to delete data from the Surface device. diskpart Getting frustrated with this Surface unit. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. Surface devices that are impacted by this issue: Surface Pro (5th gen) 1TB drive configuration, Surface Laptop (1st Gen) 1TB drive configuration, The following Surface Devices with 1TB drive configuration use a single SSD and are not impacted by this issue. See Recovery options in Windows 10 for more information. The error message you received when you tried to reset the Surface using a recovery drive suggests that the device is unable to detect its disk drive. mentioning a dead Volvo owner in my last Spark and so there appears to be no Continue to hold the volume-up button. Thanks for the assist. Partition to be erased is displayed in Microsoft Surface Data Eraser. There are plenty of applications around to securely erase data from Windows PCs. Microsoft Surface Data Eraser Welcome to the Snap! Choose the account you want to sign in with. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. You experience the following symptoms on some Surface devices that have the 1TB drive configuration: Diskpart shows two 512 GB drives instead of a single 1 TB drive. Begin the Microsoft Surface Data Eraser tool. select partition 1 Please guide me 4 6 comments Best Add a Comment pmit09 10 mo. These models include: Internal components can'tbe serviced individually. select disk 4 ( select usb pen drive no 4 ) To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. Step 1: Connect the bootable USB containing Surface Data Eraser to your Surface device. @jans-at Flashback: April 28, 2009: Kickstarter website goes up (Read more HERE.) If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. If you use older deployment or disk configuration tools that do not support the storage spaces it can break a single storage-spacedrive into two separate drives. Select Success. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. Version Independent ID: 725c2d4a-5397-6c67-7605-93a8cd40cf08 Content: Microsoft Surface Data Eraser (Surface) Content Source: devices/surface/microsoft-surface-data-eraser.md Product: w10 Technology: windows GitHub Login: @Dansimp Microsoft Alias: dansimp Select Complete to finish the USB creation process, as shown in Figure 5. Do the USB drives have to be preformatted in a special format? Zeroing the drive and clearing out the TPM (to remove the BitLocker keys stored to decrypt the data) will effectively nuke the drive. Surface Data Eraser - Unknown disk drive manufacturer Trying to decommission a couple of old Surface Pro's. I downloaded the tool today from this location: https://www.microsoft.com/en-us/download/details.aspx?id=46703 When I boot to the Eraser I get a command prompt window which reports: Unknown disk drive manufacturer. @RAJU2529 OK just tried unzipping all the files to the thumbdrive and booting the Surface Go on it. I tried the downloaded Surface_Data_Eraser_v3.7.137.0.msi file from the MS downloads page and installed it on 3 different windows computers. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. using windows 10 adk and winpe adds on files. is my ssd dead? : r/Surface - Reddit When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. I had him immediately turn off the computer and get it to me. My Surface wont turn on. Onedrive link https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, Google drive link https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing, download the iso file and write on a USB pen drive.do u mind sharing for devices like surface 4 pro, for older devices 2020 year and earlier If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Select the USB drive by clicking the radio button next to it and then click the Start button to begin preparing Surface Data Eraser bootable USB. A service center technician inspects your Surface and attempts to remove data using the appropriate tools. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. However, feel free to re-open if you have additional questions, comments or suggestions to help improve the contents of this documentation. Press and release the power button. Begin the Microsoft Surface Data Eraser tool. Download Microsoft Surface Data Eraser - MajorGeeks and rerty it. @RAJU2529 Thanks. https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfupdate/surface-pro-4-os-re-install/0f https://www.ifixit.com/Guide/Microsoft+Surface+Pro+4+SSD+Drive+Replacement/60383, https://www.seagate.com/gb/en/support/downloads/seatools/, https://community.spiceworks.com/topic/2142998-new-purpose-for-an-old-surface. You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. How to create a Microsoft Surface Data Eraser USB stick, How to use a Microsoft Surface Data Eraser USB stick, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. One is a Toshiba and the other I just bought for this is a PNY. Prepare a Surface device to be sent for repair. Any additional suggestions would be great. Windows Explorer shows two 512 GB drives instead of single 1 TB drive. You can also download a recovery image for your sp4 to a usb and reinstall windows 10 pro. A subreddit for the Microsoft Surface family of products. Reset Data Usage: Tool To Reset Network Data Usage In Windows 10, View The Data Windows 10 Is Sending To Microsoft, Delete Synced Settings Data From Microsoft Account In Windows 10, Check If Microsoft Is Collecting Diagnostics Data From Windows 10 PC, Microsoft Surface Pro 3 vs Pro 2 Specs Comparison, Fix Microsoft Office 2010/2013 Issues With This Tool, How To Automatically Delete Old Files From Recycle Bin In Windows 10/11, 3 Ways To Disable Automatic Driver Updates In Windows 11, How To Restore Personal Folders (Downloads & Documents) To Default Locations In Windows 10/11, How To Make Bing Search Default In Microsoft Edge, How To Hide Edge Sidebar On Windows 10/11 PC & Mac, How To Change Mouse Cursor/Pointer Color In Windows 10/11, How To Make Mouse Cursor/Pointer Bigger In Windows 10/11. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. See Recovery options in Windows 10 for more information. The recovery image requires a working surface to create the image, and it also fails to install the OS when tested. Prepare a Surface device to be sent for repair. Repurpose a Surface device for a new user. Release the button once the UEFI screen appears. The Microsoft or Surface logo appears on your screen. Your email address will not be published. What does the BIOS setup show? I was able to run Surface Data Eraser per MS support, but it failed to locate the drive as well. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. downloading link for few ARM64bit surface pro devices It will be reasonably up to date with drivers and such so the install will be easier and much faster. I'll copy the contents manually over to it and see if I can get it to boot on the Surface to wipe it. The Microsoft Surface Data Eraser tool allows you to securely wipe data from your Surface devices. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. @RAJU2529 yes correct. Figure 1. Most Surface models don't have removable storage media. Confirm USB drive of at least 4 GB is connected. You are unable to use the GUI to create a new partition or drive. Figure 1. Most likely the SSD is fine. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. Doesn't show anything besides settings toggles. I've been doing help desk for 10 years or so. Repurpose a Surface device for a new user. Accept or decline the software license terms by typing Accept or Decline. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Figure 2. For more info, see How to prepare your Surface for service. Create a Surface Data Eraser drive, and then start the device from that drive. Figure 5. Here is how to that. Even though the Microsoft Surface Data Eraser tool is compatible with Windows in S mode, you wont be able to create the USB stick on Windows 10/11 S. The Microsoft Surface Data Eraser tool is a custom tool for Surface devices running Windows 10/11.