Happened to me. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Get up to $500 when you. But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. I did that, but ended up cancelling my order that Wednesday because there was no progress. Verizon customer now for 17 years but just about to end! 256 gb iPhone Pro, Sierra Blue. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? He said, "ok, that should do it" NO, it didn't work. For more information, please see our I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. I have never had to worry about a wait getting somebody to pick up the line. Welcome to /r/Verizon!
Order on hold, take action : r/verizon - Reddit Please follow us on Twitter @VZWSUPPORT. They should've sent you an email about your order being put on hold. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Placed an online order 5/6 at 11:38am. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I too had the same issue and no one responded properly.
Suspend service for military, vacation or lost phone FAQs | Verizon Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". They should've sent you an email about your order being put on hold. Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This suspension is only available for voice devices. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!?
How long does it take for an order to process? : r/verizon - Reddit There is a one-time charge to initiate a vacation suspend. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. The iPhone 14 Pro Max is.
Pick up your online order at a Verizon store FAQs We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Media Center) associated with the suspended mobile number, they will continue to appear on your bill. Theres no need to stress about bumps and hiccups when it comes to your Verizon account.
My Verizon app - View Order Status Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Call Verizon. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. And when I did the reorder they did not add any trade-ins.
Going on vacation and need to suspend your service? - Verizon If you have multi-device protection on your account, it will continue to be billed. Hopefully this issue has been resolved. If you have not been able to reach our Internet Orders team, please accept my follow request and send me a follow request. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. It still says on hold after doing all that. Customer service is closed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Your bill may be impacted if your mobile number is disconnected. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. I was told that for my order, they had a problem on their end and all I could do was wait. Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network.
Order Problems (Canceled, On Hold, Pre-Orders, etc..) - Android Central okay i will in the morning has this happened to anyone else also will it take longer to ship out now? When I called support I could not get through to a person. Sign in to manage & troubleshoot your services. Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. ScootinFruity 9 yr. ago. Hi codylock, Open the My Verizon app . and our This has happened to me before. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. Review the order info then tap View details to view delivery info. The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I was getting the same processing message for over a week on that one. Correct answers are available for this post. I was told that for my order, they had a problem on their end and all I could do was wait. While placing an order with Verizon you may be asked if you want to view a preview of the order via email or text. You can't have more than one pending order on your account at a time. illness). Thanks, everyone, for your helpful responses! How do I check the status of an order? New comments cannot be posted and votes cannot be cast. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend.
Anyone have an order still not confirmed? : r/verizon - Reddit He sent a link and I entered pmt info again. You should be good just make sure you ask who ever helps you. I did that, but ended up cancelling my order that Wednesday because there was no progress. I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. Once you are signed in to your My Verizon account, youll be able to make changes to your service. Plus get discounts. You may get multiple order previews if there are changes made and other previews sent. Yes, monthly billing will continue for certain charges and taxes. During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). Wondering if anyone knows what if anything I can do on my own tonight. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. I was wondering why I had not received notification that the phone had shipped. If prompted, enter your password, fingerprint or Face ID. codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there?
EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. You can also access your account with the My Verizon Mobile app. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Is there anyone from Verizon who reads and responds to these messages? How do I get my In-Store Pickup? The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. They make it easy and stress free. Scan this QR code to download the app now. Have a phone you love? I've been a customer for about 10 years and this is the first time I've ever had to question an order before. If you've already taken this step, check your email for updates.". Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED.
Your service can be suspended between 30 days to 9 months. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc.
iPhone 14 order delays here's the latest delivery times - Tom's Guide We do not hold mobile numbers for non-voice devices (e.g.
I have been purchasing my iPhones from Apple. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. Shout out to Silvester, you deserve a raise!! Please sign in again to continue. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences.
Iphone order put on hold!? - Verizon Community Vacation Hold: Pause Your Service | CenturyLink It can help you save money and allows you to keep your telephone number. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. Tap Bill . Reddit and its partners use cookies and similar technologies to provide you with a better experience. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Each time your order changes, you will receive a new confirmation. Thank you. Cookie Notice Get $360 when you bring your phone. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking.
Check Order Status - Verizon I have received no tracking information as of yet. But I do know that some orders got pushed back further due to not as much product coming in as expected. And in the process, they mess up the order the second or third time in some cases. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Excludes Verizon Prepaid plans. When I tried contacting a live chat agent, nothing could be done either. Archived post. For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. Privacy Policy.
View orders FAQs - Verizon Enterprise Solutions Can someone please help me figure out why this order is taking so long? Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. Check Order Status. Cookie Notice Yes, if the new date is not greater than 9 months. And another thing I noticed is that the agents have an itch for reordering. I have never had to worry about a wait getting somebody to pick up the line. Anyone has similar experience with me? Each suspension type offers a different maximum suspension period and a different billing arrangement. Will it take longer to get to me now? If you have multi-device protection on your account, it will continue to be billed. You can't complete additional orders while you have a pending order on your account. You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. How did you get out of this situation?? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23.
If you have multi-device protection on your account, it will continue to be billed. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. AndreaS_VZW
Suspend or Reconnect Your Verizon Wireless Service I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. You must reconnect service to the mobile number before the 3 years and 90 days are up. Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. How do I search for my orders? thanks haha made my night a little beetter. There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. Sometimes customers need to temporarily stop their Verizon wireless service at some point. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested?
Order on Hold for Payment - Verizon Community ago Received an email notice to finish my purchase a couple of hours ago. Note: Only an Account Owner or Account Manager can request that a pending order be removed. May require scrolling down. If you dont reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. Perhaps your phone is missing and you want to make sure no one else uses your line. Excludes Verizon Prepaid plans. Thanks, By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Thank you! Due to inactivity, your session will end in approximately 2 minutes. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. This was back in late February and early March. Create a work order to pause your services on the day you specified. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. Not enough money? Have a phone you love? In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. He kept saying I wouldn't be able to track it until 24 hours. Tap View orders . Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. Will it take longer to get to me now?
Shipping options for your online purchases FAQs | Verizon You must wait until the pending order is completed or you can remove (cancel) it. The duration of your suspension will not count towards your bundle-term commitment. It still says on hold after doing all that. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". mobile hotspot device, tablet, etc.). They just need to confirm your security deposito. I didn't get a receipt or order confirmation email or text message. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. Please let us know if you need additional help.
Probably, but tomorrow you will know for sure. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Have a phone you love? and they have no idea what it is and how to deal with it. 30 days or greater if you are a member of the National Guard. Welcome to /r/Verizon! The person he spoke with said that they couldn't get the order to open up that something was wrong.
Checking in on Verizon S22 Ultra Pre-order Status' - Reddit Correct answers are available for this post. Go to the Pending account changes page in My Verizon to remove or cancel an order. Vacation service allows you to suspend your service for up to 9 months. Please Verizon, how can I get my iPhone. In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. Re: Your Order is on Hold It seems I don't have luck with Verizon CS. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Archived post. And guess what?!! During the suspension, you wont be charged for voice, data or feature subscriptions. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? It can help you save money and allows you to keep your telephone number. Any ship date? It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Details Get it fast Select shipping options at checkout. I gave it from Wednesday night until Monday morning. iPhone 13 Order on hold and action required, but terms and conditions not required. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. The app keeps telling me to "take action": "To process your order, we need you to take action.
r/verizon on Reddit: iPhone 13 Order on hold and action required, but On hold until I verify my order? : r/verizon - Reddit iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Due to inactivity, your session has expired. Details: Your service can be suspended between 30 days to 9 months. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. I sent an e-mail just as you did and still have never received a response. About Verizon store pickups Expand All I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later.
Be Aware - "Your Order is on Hold" | Android Central Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. haha made my night a little beetter. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc.
Order status: processing? : r/verizon - Reddit