You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax.You are urged to review all pages displayed during your completion of a purchase. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. Thank you for your time and patience. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. Scan the Delivery Notice to track it and find the nearby UPS Access Point location where it was delivered. My package from AXS arrived today with just a sheet of paper and NO WRISTBAND. Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. You can find the number on their website under Contact Us. Some account services require a fee to make changes to the delivery address. If an interception is not possible, you may have to arrange an alternate delivery with the recipient, such as requesting the package be held at the local UPS facility. VIRTUAL (ONLINE) EVENTS. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. Why? The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. UPS will generally attempt to deliver a package three times before returning it to the sender. 2023 . Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. PROPER CONDUCT. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party.
Please contact us at **************************************** if we need to update your method of delivery. Of course, we do not have the name of the person who transferred the tickets to us. If you are purchasing a resale ticket (i.e. You will then be asked to provide the address you want the package to be delivered to. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. A fee will be charged for additional requests. Reroute your package to a different location or change the delivery date. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. Refunds can take 5-7 business days for the funds to be received.
Tried changing the name on my AXS account from my ex, to mine - Reddit Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. I contacted *** and **** to no avail. The tickets are no longer valid and will not gain you entry to the event. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Install the AXS app before your event. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. What is will call and how do I pick up my tickets? ADDITIONAL TERMS. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. You can contact UPS directly to see if this is an option for you. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. Create an AXS Coachella Fan account now or update your current AXS information here. Required fields are marked *. Will Call . Tell the driver where to leave the package. Skip Send Links Send. Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. Ticket Delivery. If the address cannot be corrected, the package will need to be returned. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . 3. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Your receipt has been resent at this time as well. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. They take your money instantly and hold on to it, charge ridiculous fees upfront and additional high fees for resale. If the package was sent to an incorrect address, then the sender is responsible. Yes, police can investigate missing parcels. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. Mail . See the picture attached I shows the charge and the date. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Welcome to USPS.com. Supercharge your business shipping with total visibility and control. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. I offered to pay for ***** over night but they refuse. AXS holds onto funds from resale of tickets. To read the updated Privacy Policy, please. I use the AXS app to buy 1 ticket for the ********* game on 7/4/2023, I try multiple times because I was getting an error after serval attempts it let me enter my card and name info after submitting for payment I gave me an other error. Seller fees on the Service may vary. To reroute a package, you need the tracking number and the address to which you want the package delivered.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_5',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. BBB Business Profiles may not be reproduced for sales or promotional purposes. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. Enter in the correct address, and the package should be redirected to the right location. The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. So went to check my bank account and I was charge the $42 for the ticket. SEARCH/NO EXPECTATION OF PRIVACY. Our helpline number is 1-888-929-7849. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event.
AXS Help Center Official USPS Change-of-Address Form if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_30',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_31',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0_1');.narrow-sky-1-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Depending on what type of package it is, you may be able to return it to the sender free of charge or require them to pay the postage. The customer service rep will be able to provide instructions on how to handle the reroute. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. We will notify you by email if this box office collection is required. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster.
Welcome | USPS To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). I did all of this. What do I do? Select Manage Delivery, then Edit Delivery Address. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). To begin, contact UPS directly and speak to a customer service representative. To do so, log into your UPS account, select My Delivery and enter in your new address. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. You should receive a confirmation after concluding your transaction. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. The place I found I could update a shipping address for passes is at the AXS Fan account page. After upgrading, members can use My Choice to manage these packages. Service Alert Due to Situation in Ukraine.
Change a Delivery | UPS - United States If you need to change your name or email address, you will need to access your account on AXS.com. On the first delivery attempt, a shipping label is left at the recipients door. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. To do this on the date of the concert! In general, it is not illegal to keep a package that was wrongly delivered to you. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Shipping information, if any, is provided at checkout. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Sign in to your account on AXS.com or in the AXS app. All ticket prices for events that occur in the United States are stated in U.S. Learn more about FedEx Delivery Manager. BBB Business Profiles generally cover a three-year reporting period. They will ask you to return the package to the sender. We act on your behalf, as seller, when listing or reselling tickets. If buyers Payment Method provider does not remit payment, the transaction will be canceled. I discussed with AXS customer service about the refund issue, but they turned down the request and kept asking me to resell this ticket to others. You own the money, own the tickets but they restrict your tickets and keep the money. I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. Unfortunately your request is denied. Latecomers may be seated at the discretion of Client or venue. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I am sorry to hear that your order was not received. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. No refunds are offered for online (virtual) events unless the event is canceled. I also do not understand why they did not send with signature required. Terms and conditions of sites linked to by or from the Service may vary by site. For help with your AXS order/account . If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. A fee will be charged for additional requests. They asked for these documents to change a damn name. Due to the time frame to the tournament, Im requesting a full refund. Explore all UPS delivery change options.
AXS.com Purchase Agreement Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags.