If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. Yes everything seems to be working correctly. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. 11h53, on Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. 02:48 PM, on Are you familar with perforing maintenence mode resets on Youview boxes? on 14-12-2020 We followed the user guide instructions and Googled every possible solution without luck. Internet/USB Recovery, keep recordings. YouView TV Ltd 2023. I'm with PlusNet fibre using a TalkTalk box. Hi, im hoping someone can help me please. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. Already know your box model? on 04-04-2020 23-04-2019 It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Any advice would be appreciated. Release both buttons a few seconds after the BT logo appears on the TV screen. You may be able to change the hard disk inside. 15-12-2020 Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. Many thanks. A YouView Box FAQ. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. T1000 boxes have a reputation for premature hardware failure. 20h29. My husband . Youll be greeted with a friendly Hello telling you that your box has restarted. Hi, my youview box is stuck on the loading page. Have you upgraded recently ? Humax have a reputation for being the best Freeview / Youview boxes around. The factory reset keeping recordings worked! on I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. youview box trouble Digital Spy If youd like to join in, please sign in or register. The new box should be with you on Monday. Within three seconds press and hold the power button on the front of the box and hold both buttons. Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk You can restore your box back to its factory settings, letting you start again from a clean slate. Factory reset, delete recordings. on This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. Leon, did you use the delete recordings option or keep them? 04-04-2020 06-05-2019 Remember all of your recordings and personal data will be deleted. 12h01. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. on on on Hi John. Mine has just started doing the same thing. Not sure what box model you have? More info. YouView+ UHD box stuck loading and needs full factory reset. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. on 01:40 PM. Make sure you keep the box in standby. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . All rights reserved. From My Account you can also check your connection and test your line for any issues in the Service Centre. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I've tried all the options on Matainence Mode and get an error all the time. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. My box has a repeat problem. All rights reserved. 10h40. Sorry you are experiencing a problem with BTTV. Very happy. TalkTalk is sending a new TV box. Give it a couple minutes to get itself ready and then it should load as usual. Worked fine until last night. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 17h06. David However, this time, that remedy does not seem to work. We have a tv contract with bt. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Switch on the power switch on the back of your box and a red light should appear on the front. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. 16h45. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. The different options available are displayed below. http://videos.youview.com/support/maintenance_mode.pdf. YouView Box Hard Drive Replacement - Ionic Industries The broadband still keeps dropping. BT freeview stuck on "loading" - YouView Community In the latter two cases, a message on-screen literally says sorry, selected option failed. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Instructions for doing this can be found here: Mine has just started doing the same thing. Registered in England. This site uses cookies. 24-04-2019 Me too, on my DTR1010. It just seems to get stuck on the YouView loading screen forever. For help with your TalkTalk TV box, channels and apps. I'm really glad to hear you've received the new box and all appears to be well. Hi, no I don't have a subscription. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. I would still be inclined to get it replaced under warranty. 05-07-2022 To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. I'm really glad to hear you've received the new box and all appears to be well. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. YouView TV Ltd 2023. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Sadly factory reset stopped at set up broadband connection. Thank you so much. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. 14-12-2020 You view box stuck on loading page. All Rights Reserved. 04-04-2020 BT TV. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. If youre using Powerline adapters, make sure these are connected also. OpenReach engineers to the house. Worked fine until last night. There was a factory reset, but keep recordings option, but this failed. 14-12-2020 8h37. 14-12-2020 Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. My YouView box no longer starts up. Some would say that yours has done well to last three years. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. on Select Software Information. 05-07-2022 We need to access Maintenance Mode from the start up screen. To have two die on you like this sounds like very bad luck. Follow these steps: Turn the power on using the switch found on the back of your box. 04-04-2020 I'm happy the new box is working well. 04:00 PM. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Update: Looking at some of the advice on this site, I have tried some of the reset options. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. 20h56. Internet/USB Recovery, delete recordings. 04-04-2020 Humax say that the failure rate is within industry norms, but they would, wouldn't they. I've got a load of recordings I can't access. Settings stuck on loading YouView Community 9h11. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. You do not have permission to remove this product association. 16h55. . On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Select Update Software. By continuing to browse, you are agreeing to our use of cookies. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. I'll let @JohnC2 as he isn't in the office today. Latest box versions - YouView Support I've seen a packageremoved when a fibre upgrade has been done. My BT TV box has stopped working or keeps freezing | BT Help You view box stuck on loading page - BT Community YouView TV Ltd 2023. Hope you're keeping well in these strange times! I've tried that about 15 times now, to no avail. Thats not meant to happen. 04-04-2020 - edited / 3.3.168: Complete: BT: If you look on the public YouView forum, there may be posts there showing you how to do it. This first happened about a week ago. 17h30. 12:54 PM, on The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. p.s. The hard drive sounds like its trying to do something but nothing happens. Release the down button and press the power button to say yes. 03:09 PM. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Box stuck on Loading YouView Community