Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. insurance as shown on your insurance confirmation. Once the bookings have been confirmed, reservations may not be changed. Sometimes things go wrong and our trains are delayed or cancelled. Unless agreed otherwise, English law will apply and all communications and documentation in relation to this policy will be in English. If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure - except on Netherlands routes. Get reimbursed for lost, damaged or stolen bags. For safety reasons, access to Eurostar trains by persons travelling with a guide or assistance dog is limited to four (4) per train. By applying for Eurostar tickets using the promotional code, you will be deemed to have read and understood these General Terms and Conditions and agreed to be bound by them. 0000411048 00000 n In order to qualify for the promotional code discount, you must be aged 18 years or over at the time of purchasing your Eurostar train ticket. You acknowledge and agree that Eurostar is not able to control, nor is it in any way liable for, minors watching inappropriate or upsetting content; (viii) access to the internet via the service is dependent on the train having a good signal from the local mobile telephone network transmitters and receivers therefore we cannot guarantee full service all the time. 0000122325 00000 n Eurostar International Limited has made every effort to check and test material at all stages of production. Electronic tickets will be sent to your nominated email address or can be accessed via our website: www.eurostar.com. Charges/Liability for lost propertyWe may make a reasonable charge for the return of lost or unclaimed luggage or other lost property to the owner, depending upon the type of article and the period during which we have held it before it is claimed. (lines open 09.00 -17.00 Monday to Friday). As Eurostar International Limited is an Appointed Representative of AWP Assistance UK Ltd, 0000222832 00000 n You and your travelling companions must check in 30 minutes before departure and you may not be allowed to board the train if you do not do so. 45. Eurostar International Limited, Registered address Times House, Bravingtons Walk, London, N1 9AW, Registered No. 0000184960 00000 n 0000247421 00000 n Law, Jurisdiction of Courts and LanguageSubject to any mandatory national laws, these Conditions of Carriage and all non-contractual obligations arising from them or connected with them will be governed by English law. 0000255556 00000 n Do not to attempt to modify the service in any way. If you purchased your insurance at the same time as your EurostarTM ticket you should call EurostarTM on 03432 186 186 otherwise you can call Allianz Assistance on 0371 200 2457. Group Check-inMembers of a group must go through the ticket gatestogether (unless individual tickets have been issued), travel together throughout by the same train(s), and in the same class. These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. 0000182031 00000 n 0000443120 00000 n Yet when you ring up the travel insurance provider to cancel the booking you can't actually cancel and get a refund! 0000149501 00000 n Re: Anyone with experience of Eurostar Travel insurance? You dont have to travel before the expiry date, simply make your booking by then. If you believe that we are storing details relating to you and that these are incorrect, please email privacy@eurostar.com, or alternatively write to the Data Privacy Officer of Eurostar International Limited at 2nd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1APand we will correct them as soon as possible. 0000140796 00000 n AmendmentsWe reserve the right to amend these Conditions of Carriage at any time. 0000249965 00000 n After booking, any remaining value will stay on the e-voucher to be used before its expiry date (this cannot be refunded). 6.2 This agreement shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts. 0000249026 00000 n Yes. If you bought your policy at the same time as your EurostarTM ticket, call 03432 186 186, otherwise call 0371 200 2457 . E-mail: Insurance@allianz . Underscribe your policy online in a few steps and get your policy directly in your mailbox. Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. 0000121573 00000 n 29. No, you are only covered if you have your main home in the UK, Channel Islands or the Isle of Man and have not spent more than six months abroad during the year before the policy is issued. 0000135369 00000 n 1. 0000128800 00000 n 0000140080 00000 n 0000143793 00000 n %PDF-1.4 % 0000269997 00000 n Disposal of unclaimed luggageAll items of lost or unclaimed luggage or other lost property which have not been claimed by the owner within twenty eight (28) days of being found will be regarded as having been abandoned. Don't forget to check your spam folder if you can't find the email. 10. Car ParkingThe conditions governing the parking of motor vehicles and bicycles are available for inspection at our stations where this facility is offered. | Read 81-100 Reviews out of 1,076 . Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. Bulk quantities of inflammable substances e.g. We cannot guarantee that data such as emails and web pages will be sent and received satisfactorily; (ix) the service is provided on an "as is", "as available" basis without warranties of any kind. 0000162503 00000 n If you wish to cancel the contract during this period, and you purchased your insurance at the same time as your Eurostar. 11. This is important - if you fail to comply with these processes and procedures, or fail to present the necessary documents,you may not be allowed to board the train, or if you are already on board the Eurostar train service, you may not be allowed to continue your journey on the Eurostar train service. Coronavirus and Eurostar Services - Eurostar Help Centre If you have an 8 digit e-voucher code, please add a 0 at the beginning of the number when entering it at checkout. 13. if the relevant authorities hold dogs before making a decision on entry). 0000144928 00000 n . This website provides information on Eurostar products and timetables and you will be transferred automatically to your local Eurostar distributor company website to book your requested ticket. You should draw any apparent errors to the attention of our staff or agents at the point of sale where you bought your ticket (or at another point of sale to which we direct you) as soon as possible. The PRR incorporates the Uniform Rules for the Contract of International Carriage ofPassengers by Rail (CIV). 0000213126 00000 n These will be confirmed on your policy confirmation once the policy is purchased. You must either print out your electronic ticket and show it to a member of our staff at the check-in booths or scan the barcode on the electronic ticket from your mobile device at the automatic gates prior to travel on Eurostar train services. where claim forms can be obtained immediately via email or by downloading from the site. . 0000071676 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000164166 00000 n Examination and destruction of luggageWe may open and examine the contents of any luggage you leave on our trains or premises (including luggage left unattended), before removing such luggage to a secure place. If the value of your new booking is greater than the value of your e-voucher, you will need to pay the difference. Can I change the name on my booking? 0000310568 00000 n What happens if Eurostar cancels my train? Air ambulance within the country from resort to hospital was not covered. 3. Is there another countrys pass similar to Swiss Rail Pass? 0000098135 00000 n 0000136125 00000 n 64. But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. Luggage; Get reimbursed for lost, damaged or stolen bags. You accept the risk of any failures to your hardware and/or software as a result of using the service. 1. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. You must hold a valid ticket throughout your entire journey, retain your ticket until leaving the destination station and keep it available for inspection at all times. 0000181479 00000 n The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. 0000021274 00000 n 0000242295 00000 n 0000191155 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. 0000188176 00000 n 0000172310 00000 n Yes. 0000016550 00000 n 0000180583 00000 n 7. Dangerous sporting equipment (seesporting equipmentsection). If you wish to take any items you cannot easily carry and/or additional items we may, at our discretion, either levy a charge in respect of such items to allow them to be carried as luggage or require you to pay to send them through our registered luggage service. When you are making a journey and have to change trainsIf you have to change trains on a journey you are making, you will be responsible for transferring yourself and your luggage between the trains and, if necessary, between stations. 0000250170 00000 n If you are normally confined to a wheelchair but do not declare this at the time of booking and do not reserve a seat in the special areas provided, you may be refused access to the train. 120 minutes or more. 0000135773 00000 n What happens if Eurostar cancels my train? You and your travelling companions are strongly advised to take out adequate travel insurance. 0000160119 00000 n 0000155764 00000 n Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. 0000161263 00000 n Can I buy travel insurance with my tickets? - Eurostar C_4fMG_r[p1wxFD.Msnx6qot7+RfI.w[t? 0000022320 00000 n Note that all ammunition must be removed and must not be taken on board. 0000125478 00000 n (i) that the Service may not be uninterrupted or error-free; (ii) that delays or omissions may occur when sending and receiving data; (iii) that your device may be exposed to viruses or other harmful applications through the service; (iv) the service is provided over a public wi-fi network and this has inherent security risks. 2.2 Eurostar is providing this service to customers free of charge, and it is intended to support general web browsing activities and use of the trains pre-loaded entertainment content. Eurostar: Eurostar cancellation insurance - See 109 traveller reviews, 33 candid photos, and great deals for Paris, France, at Tripadvisor. 2. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Travelling to Switzerland, with Eurostar included in the trip. 0000216381 00000 n ), If you need to postpone your trip for any other reason,you can reschedule for a later date with our flexible tickets. Eurostar Flights, Tickets and Deals | Skyscanner You agree not to use automated systems or software to extract data from Eurostar International Limiteds website for commercial purposes (screen scraping) and you acknowledge that screen-scraping of Eurostar International Limiteds website is prohibited unless you have in place a written licence agreement with Eurostar International Limited in which Eurostar International Limited grants access to you to Eurostar International Limiteds timetable information for the purpose of price comparison. To claim you'll need to be able to show your original tickets and all your receipts. Children under the age of four who travel without a ticket do not have an individual baggage allowance. Make sure that you check the times for your train prior to travelThe train time displayed on your ticket or in our timetables may change between the date you purchase your ticket and the date you actually travel, for example due to engineering works or other incidents. 0000285920 00000 n EHIC does not cover air ambulances or repatriation by private ambulance (ta && ta.queueForLoad ? Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000176739 00000 n 0000224673 00000 n 14. You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. 0000258205 00000 n Payment by cash or cheque will not be accepted. What indeed isn't covered is repatriation back to the UK. 0000131305 00000 n 0000223564 00000 n 22. No alterations, refunds or exchanges will be permitted once the reservation has been accepted. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. 0000440871 00000 n 20. 0000056968 00000 n We do not sell the app to you and we remain the owners of the app at all times and all the trade marks, copyright, database rights and other intellectual property rights in the app belong to us or our licensors. Insurers in general don't like to pay out. 50% of the value of the affected ticket. You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. Thank you. 0000237965 00000 n 0000161061 00000 n Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible up until departure, but you can't exchange or get a refund after the train's scheduled departure time. I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation? Yes, if you live in the UK. 0000258236 00000 n Having 2 insurances for the same thing is a reason for them to star quarreling over who will pay out etc etc. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. 1. Mondial Assistance (UK) Limited FCA . Please check tickets and change at the time of issueAt the time you purchase a ticket, you should ensure that it is for the journey you wanted and that, if applicable, you have received the correct change. 0000173118 00000 n ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. If your ticket is lost, stolen or mislaidThe safekeeping of your ticket is your responsibility. Enter your details below to request an eVoucher or exchange your ticket. Please refer to those other railway operating companies for details of their conditions of carriage: links to help you with access to some of these are provided on our website:www.eurostar.com. 0000215646 00000 n You will need to check in advance with the relevant national authorities in the country of boarding and destination. 0000198664 00000 n Eurostar reserves the right to refuse to honour any promotional booking or to recover the full fare for any booking if it considers there has been an abuse of this promotion or breach of the terms and conditions of this promotion. Your e-voucher codecan be found on the e-voucher email we sent you. 18. 28. 0000248639 00000 n 0000184216 00000 n Compare Eurostar prices to find the cheapest flight deal to your favourite destination. 0000206901 00000 n 1.3 You warrant that any registration information that you submit to us is true, accurate and complete. Just buy a separate policy. The amount of compensation will depend on the length of delay: Length of delay. Were sorry for any disruption to your travel plans. 0000264816 00000 n Can I change my booking? ticket you should call Eurostar. Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. The promotional code cannot be applied to child fares. You're over insuring which apart from the fact that it costs extra money it leads to debates which of the 2 insurance companies will pay for your costs. 0000153319 00000 n Please keep your ticket ready to show or hand over. Although missing out on your holiday might be disappointing, cancellation insurance can help avoid the further disappointment of losing all the money you've paid for it. 12. Get back to the people and places you love with trusted travel insurance from Allianz Assistance. Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. 0000197193 00000 n 0000169880 00000 n 0000135951 00000 n Relief from Liability for Delay, Exemptions and Connections Tickets. If you bought your policy at the same time as your EurostarTM ticket, 0000189292 00000 n You may take one pushchair and one car seat per child on board at no extra cost and in addition to your individual allowance. If you cannot finish your journey as planned due to death, injury, illness or there is a delay to the public transport system that cannot be avoided, we will extend cover free of charge until you can reasonably finish that journey. (Please note that, as set out in paragraph 39, references to luggage in these Conditions of Carriage refers to luggage and/or its contents). TM. 0000191889 00000 n Any name can go on your new booking, but the booking must be made by the person named on the e-voucher. Your insurance confirmation shows the cover you have chosen, the people covered and any special terms or conditions that may . 0000411247 00000 n 14. 0000008129 00000 n UNDER WHICH LAW IS EUROSTAR TRAVEL INSURANCE GOVERNED? Wheelchair usersFor safety reasons, access to Eurostar trains by persons confined to wheelchairs is limited to four(4) per train, travelling in the special areas provided. Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. 0000124736 00000 n You then DON'T need to take out any additional insurance for specific parts of the journey, it will already be covered. 0000181308 00000 n petrol, methylated spirits, paint thinners. 2023 Eurostar International Ltd. All Rights Reserved. Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. (iv) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the app or attempt to do any such thing except to the extent that such actions cannot be prohibited. Eurostar does not undertake to issue duplicate tickets to replace lost, stolen or mislaid tickets. Entry for dogs travelling between the UK and EU countries may be subject to checks by the relevant authorities and dog owners will be directly responsible for the payment of all related costs (e.g. CAN I BUY EUROSTAR TRAVEL INSURANCE IF I AM NOT A RESIDENT OF THE UK? You need a valid ticket to travel on Eurostar, 3. A firearm certificate will be required and a European Firearms Pass may be required. All warranties, conditions, representations, indemnities and guarantees with respect to the content or service and the operation, capacity, speed, functionality, qualifications, or capabilities of the service whether express or implied, arising by law, custom, prior oral or written statements by Eurostar, or otherwise (including, but not limited to any warranty of satisfactory quality, merchantability, fitness for particular purpose, title and non-infringement) are hereby overridden, excluded and disclaimed to the fullest extent possible under law; and.