After an attempt to upgrade our backup FMC from 6.6.1 (build 91) to the latest 7.0.4-55, the GUI does not allow login and gives the "The server response was not understood. TOTAL TRANSMITTED MESSAGES <58> for CSM_CCM service 02:49 AM The context type can be verified with the use of these options: Follow these steps to verify the ASA context mode on the ASA CLI: Follow these steps to verify the ASA context mode in the ASA show-tech file: 1. eth0 (control events) 192.168.0.200, EIN: 98-1615498 In order to verify the FTD cluster configuration and status,run the scope ssa command, run the show logical-device detail expand command, where the name is the logical device name, and the show app-instance command. 2. This scripts are nice to be used when the FMC and FTD have communication problems like heartbeats are not received, policy deployment is failing or events are not received. FMC displaying "The server response was not understood. REQUESTED FOR REMOTE for Malware Lookup Service) service 2. In order to verify the FTD cluster configuration and status, check the Clustered label and the CLUSTER-ROLE attribute value on the Logical Devices page: The FTD high availability and scalability configuration and status verification on the FXOS CLI are available on Firepower 4100/9300. Cipher used = AES256-GCM-SHA384 (strength:256 bits) REQUESTED FROM REMOTE for Health Events service, TOTAL TRANSMITTED MESSAGES <3> for Identity service In order to verify the cluster status, use the domain UUID and the device/container UUID from Step 6 in this query: In order to verify the FTD cluster configuration, use the logical device identifier in this query: For FXOS versions 2.7 and later, open the file. admin@FTDv:~$ sudo su A good way to debug any Cisco Firepower appliance is to use the pigtail command. STATE for UE Channel service The ASA firewall mode can be verified with the use of these options: Follow these steps to verify the ASA firewall mode on the ASA CLI: 2. sybase_arbiter (system,gui) - Waiting vmsDbEngine (system,gui) - Down ESS (system,gui) - Running 4949 DCCSM (system,gui) - Down Tomcat (system,gui) - Down VmsBackendServer (system,gui) - Down mojo_server (system,gui) - Running 5114 I have checked the certificate is the default one and I changed the cipher suites, but no luck REQUESTED FOR REMOTE for Health Events service If high availability is not configured, this output is shown: If high availability is configured, this output is shown: Note: In a high availability configuration, the FMC role can have a primary or secondary role, and active or standby status. 2. An arbiter server can function as arbiter for more than one mirror system. In order to troubleshoot an issue, you canrestart the processes and services that run on the FireSIGHT Management Center appliance. RECEIVED MESSAGES <91> for UE Channel service - edited 2. Use a REST-API client. As they are run from the expert mode (super user), it is better that you have a deep understanding of any potential impact on the production environment. There is a script included in the Cisco Firepower system called manage_procs.pl (use it wisely). 1. Establish a console or SSH connection to the chassis. root@FTDv:/home/admin# manage_procs.pl mine is reporting killing DCCSM with /var/sf/bin/dccsmstop.pl but that is just an info error. Companies on hackers' radar. Arbiter server - infocenter.sybase.com Not coming up even after restart. 5 Reset all routes SEND MESSAGES <7> for IDS Events service 2. Registration: Completed. If the cluster is not configured, this output is shown: If the cluster is configured, this output is shown: Note: The master and control roles are the same. root@FTDv:/home/admin# sftunnel_status.pl New here? I was looking for this. Run the troubleshoot_HADC.pl command and select option 1 Show HA Info Of FMC. Brookfield Place Office at the GUI login. 4. Password: REQUESTED FROM REMOTE for Malware Lookup Service service, TOTAL TRANSMITTED MESSAGES <6> for service 7000 Follow these steps to verify the ASA high availability and scalability configuration via SNMP: 3. 2 Reconfigure and flush Correlator root@FTDv:/home/admin# pigtail | grep 192.168.0.200 RECEIVED MESSAGES <3> for UE Channel service MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] reconnect to peer '192.168.0.200' in 0 seconds SERR: 04-09 07:48:58 2018-04-09 07:48:59 sfmbservice[14543]: FTDv SF-IMS[14543]: [14546] sfmbservice:sfmb_service [INFO] Start getting MB messages for 192.168.0.200 The instance deployment type can be verified with the use of these options: Follow these steps to verify the FTD instance deployment type on the FTD CLI: connect module [console|telnet], where x is the slot ID, and then connect ftd [instance], where the instance is relevant only for multi-instance deployment. 6 Validate Network +48 61 271 04 43 STATE for EStreamer Events service I had this issue, I fixed it by restarting the console from expert mode. once the two partner servers re-established communication. - edited View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, # curl -s -k -v -X POST 'https://192.0.2.1/api/fmc_platform/v1/auth/generatetoken' -H 'Authentication: Basic' -u 'admin:Cisco123' | grep -i X-auth-access-token, Sybase Process: Running (vmsDbEngine, theSybase PM Process is Running). No error and nothing. 2. The logic path Im following is to confirm there isnt a duplicate IP address responding to your pings. You should use the "configure network" subcommands on a Firepower service module vs. the Linux shell commands. Use the global domain UUID in this query: If high availability is not configured, this output is shown: Follow these steps to verify the FMC high availability configuration and status in the FMC troubleshoot file: 1. MSGS: 04-09 07:48:46 FTDv SF-IMS[9200]: [13244] sfmgr:sfmanager [INFO] WRITE_THREAD:Terminated sftunnel write thread for peer 192.168.0.200 IPv4 Connection to peer '192.168.0.200' Start Time: Mon Apr 9 07:49:01 2018 name => 192.168.0.200, Use a REST-API client. In order to verify the FTD firewall mode, check the show firewall section: Follow these steps to verify the FTD firewall mode on the FMC UI: 2. williams_t82. REQUESTED FOR REMOTE for UE Channel service Use the logical device identifier in this query and check the value of theFIREWALL_MODE key: The firewall mode for FTD can be verified in the show-tech file of Firepower 4100/9300. I am not able to login to the gui. Peer channel Channel-A is valid type (CONTROL), using 'br1', connected to '192.168.0.200' via '192.168.0.201' In addition to resolving disputes at startup, the arbiter is involved if the communication link between two servers is broken, HALT REQUEST SEND COUNTER <0> for service 7000 STORED MESSAGES for RPC service (service 0/peer 0) Open the troubleshoot file and navigate to the folder -troubleshoot .tar/results---xxxxxx/command-outputs. Open the file usr-local-sf-bin-sfcli.pl show_tech_support asa_lina_cli_util.output: 3. 02-24-2022 Learn more about how Cisco is using Inclusive Language. Sybase Database Connectivity: Accepting DB Connections. Follow these steps to verify the FTD high availability and scalability configuration and status via SNMP: 3. REQUESTED FROM REMOTE for CSM_CCM service, TOTAL TRANSMITTED MESSAGES <228> for UE Channel service 2. Use the domain UUID to query the specific devicerecords and the specific device UUID: 4. RECEIVED MESSAGES <22> for RPC service Without an arbiter, if server A starts up when server B is unavailable, server A can not determine if its copy of the database files is the most current. STATE for Identity service 200 Vesey Street Customers Also Viewed These Support Documents. Scalability refers to the cluster configuration. sw_build 109 Starting Cisco Firepower Management Center 2500, please waitstarted. FMC stuck at System processes are starting, please wait. 2. In order to verify the ASA cluster configuration and status, run the show running-config cluster and show cluster info commands on the CLI. Management Interfaces: 1 In order to verify the FTD failover status, use the token and the slot ID in this query: 4. Container instance - A container instance uses a subset of resources of the security module/engine. ************************************************************** ul. In addition, the other copy of the database would be unusable for mirroring It is showing "System processes are starting, please wait.". In this example, curl is used: 4. In this example, curl is used: 2. The FTD firewall mode can be verified with the use of these options: Note: FDM does not support transparent mode. REQUESTED FOR REMOTE for IP(NTP) service Without an arbiter, Version: (Cisco_Firepower_Management_Center_VMware-6.2.0-362). In this case, high availability is not configured and FMC operates in a standalone configuration: If high availability is configured, local and remote roles are shown: Follow these steps to verify the FMC high availability configuration and status on the FMC CLI: 1. Click Run Command for the Restart Management Center Console. A good way to debug any Cisco Firepower appliance is to use the pigtail command. View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, Restart Firewall Management Center Processes, FirePOWER Appliance, ASA FirePOWER Module, and NGIPS Virtual Device. sybase_arbiter (system,gui) - Waiting vmsDbEngine (system,gui) - Down ESS (system,gui) - Waiting . The arbiter server resolves disputes between the servers regarding which server should be the primary server. But now I see that output is as, root@firepower:/# pmtool status | grep -i guimysqld (system,gui,mysql) - Running 7958httpsd (system,gui) - Running 7961sybase_arbiter (system,gui) - WaitingvmsDbEngine (system,gui) - Running 7962ESS (system,gui) - Running 7990DCCSM (system,gui) - Running 8535Tomcat (system,gui) - Running 8615VmsBackendServer (system,gui) - Running 8616mojo_server (system,gui) - Running 8041. ul. Follow these steps to verify the FTD firewall mode in the FXOS chassis show-tech file: For earlier versions, open the file sam_techsupportinfo in FPRM_A_TechSupport.tar.gz/ FPRM_A_TechSupport.tar. STATE for Health Events service Good joob, let me tell you Im facing a similar issue with the FMC, this is not showing all events passing through it, Im thinking to copy the backup to another FMC and check. REQUESTED FOR REMOTE for IDS Events service What version of the software and patch level are you running. ChannelB Connected: Yes, Interface br1 Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Follow these steps to verify the FTD firewall mode on the FTD CLI: connect module [console|telnet], where x is the slot ID, and then. Email: info@grandmetric.com, Grandmetric Sp. ************************RPC STATUS****192.168.0.200************* pmtool status | grep -E "Waiting|Down|Disable", pmtool status | grep -E "Waiting|Down|Disable|Running". Cisco Bug: CSCvi38903 - FMC repairing Sybase/MySQL for_policy mismatch too slow, doesn't issue corrections to sensor. Use a REST-API client. 09:47 AM, I am not able to login to FMC GUI. In these outputs, ftd_ha_1, ftd_ha_2, ftd_standalone, ftd_ha, ftc_cluster1 are user-configurable device names. MSGS: 04-09 07:48:58 FTDv SF-IMS[14543]: [14546] sfmbservice:sfmb_service [INFO] Start getting MB messages for 192.168.0.200 STORED MESSAGES for CSM_CCM (service 0/peer 0) Follow these steps to verify the FTD high availability and scalability configuration and status on the FXOS CLI: 1. Verify Firepower Mode, Instance, High Availability, and - Cisco Find answers to your questions by entering keywords or phrases in the Search bar above. Access FMC via SSH or console connection. Products . NIP 7792433527 Run the show firewall command on the CLI: In order to verify ASA firewall mode, check the show firewall section: There are 2 application instance deployment types: Container mode instance configuration is supported only for FTD on Firepower 4100/9300. Your email address will not be published. If the cluster is configured, but not enabled, this output is shown: If the cluster is configured, enabled and operationally up, this output is shown: For more information about the OID descriptions refer to the CISCO-UNIFIED-FIREWALL-MIB. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] Initiating IPv4 connection to 192.168.0.200:8305/tcp 06:10 PM. current. In this example, curl is used: 2. Another great tool inherited by Sourcefire is sftunnel_status.pl. and committed to the other copy of the database. MSGS: 04-09 07:49:00 FTDv SF-IMS[14541]: [14551] sftunneld:sf_peers [INFO] Peer 192.168.0.200 needs a single connection. - edited HALT REQUEST SEND COUNTER <0> for UE Channel service SEND MESSAGES <0> for FSTREAM service, Heartbeat Send Time: Mon Apr 9 07:59:08 2018 Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. It unifies all these capabilities in a single management interface. Could you please share more scenarios and more troubleshooting commands? After changing the default gateway of the SFR module on 5585-x I restarted the module. Yes I'm looking to upgrade to 7.0. FMC displaying "The server response was not understood. The documentation set for this product strives to use bias-free language. In order to verify the firewall mode, run the show firewall command on the CLI: Follow these steps to verify the FTD firewall mode in the FTD troubleshoot file: 3. In order to verify theFTD failover configuration and status, run the show running-config failover and show failover state commands on the CLI. Check the show context detail section in the show-tech file. For FDM-managed FTD, refer to, In order to verify the FTD failover configuration and status, poll the OID. Key File = /var/sf/peers/e5845934-1cb1-11e8-9ca8-c3055116ac45/sftunnel-key.pem In order to verify the failover configuration and status, check the show failover section. FMC displaying "The server response was not understood. Please suggest how to proceed and any idea what could be the cause for that white screen. CA Cert = /var/sf/peers/e5845934-1cb1-11e8-9ca8-c3055116ac45/cacert.pem error. SQL Anywhere Server - Database Administration. Thank you very much! sybase_arbiter (system,gui) - Waiting vmsDbEngine (system,gui) - Running 24408 ESS (system,gui) - Running 24437 DCCSM (system,gui) - Running 25652 . Are there any instructions for restoring from a backup or correcting the issue? 2. In order to verify high availability configuration, use the access token value in this query: 3. STATE for CSM_CCM service It gives real time outputs from a bunch of log files. If your network is live, ensure that you understand the potential impact of any command. Open file tech_support_brief in _FPRM.tar.gz/_FPRM.tar, Cisco bug ID CSCwb94424 ENH: Add a CLISH command for FMC HA configuration verification, Cisco bug ID CSCvn31622 ENH: Add FXOS SNMP OIDs to poll logical device and app-instance configuration, Cisco bug ID CSCwb97767 ENH: Add OID for verification of FTD instance deployment type, Cisco bug ID CSCwb97772 ENH: Include output of 'show fxos mode' in show-tech of ASA on Firepower 2100, Cisco bug ID CSCwb97751 OID 1.3.6.1.4.1.9.9.491.1.6.1.1 for transparent firewall mode verification is not available. Please contact, Customers Also Viewed These Support Documents. Cisco Firepower Management Center Virtual Appliance Known Affected Release 6.0.0 6.0.1 Description (partial) Symptom: Firepower Management Center (FMC) UI displays that system processes are starting and login page is not working. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[WARN] Unable to connect to peer '192.168.0.200' You can assess if this is your problem by:entering expert modetype sudo su - (enter password)type df -TH. Peer channel Channel-B is valid type (EVENT), using 'br1', connected to '192.168.0.200' via '192.168.0.201', TOTAL TRANSMITTED MESSAGES <16> for IP(NTP) service Both IPv4 and IPv6 connectivity is supported Learn more about how Cisco is using Inclusive Language. Please contact support." of a database. I can ping the FMC IP however, GUI is not accessible when I'm trying to reach FMC through https. TOTAL TRANSMITTED MESSAGES <14> for IDS Events service Firewall Management Center (FMC) provides extensive intelligence about the users, applications, devices, threats, and vulnerabilities that exist in your network. Bug Search Tool - Cisco New here? You can restart these services and processes without the need to reboot the appliance, as described in the sections that follow. z o.o. This is a top blog. Not able to access FMC console - Cisco Community New here? Check the labels Routed or Transparent: Follow these steps to verify the FTD firewall mode via FMC REST-API. End-of-life for Cisco ASA 5500-X [Updated]. If the failover is not configured, this output is shown: If the failover is configured, this output is shown: 3. uuid => e5845934-1cb1-11e8-9ca8-c3055116ac45, Log into the web UI of your Firewall Management Center. databases. Enterprise Wireless: Cisco Products Overview, Ansible automation reduces response time to requests by 80%, Fortigate 200F configuration optimization with Elasticstack, Cisco Meraki - safe WLAN in high-bay warehouse, Cisco SD-WAN implementation in a sugar production company, Cisco Meraki safe WLAN in high-bay warehouse, Troubleshooting FMC and Firepower communication, Wi-Fi 6: High-Efficiency WLAN with IEEE 802.11ax [UPDATED], Phishing - a big problem for small and medium-sized businesses. 2. 12-16-2017 All rights reserved. Multi-instance capability is only supported for the FTD managed by FMC; it is not supported for the ASA or the FTD managed by FDM. STORED MESSAGES for Identity service (service 0/peer 0) If the value is not empty, then the FTD runs in container mode: Follow these steps to verify the FTD instance deployment type on the FXOS CLI: Follow these steps to verify the FTD instance deployment type via an FXOS REST-API request. RECEIVED MESSAGES <7> for service IDS Events service Thanks. STORED MESSAGES for IP(NTP) service (service 0/peer 0) Use these options to access the ASA CLI in accordance with the platform and deployment mode: Direct telnet/SSH access to ASA on Firepower 1000/3100 and Firepower 2100 in appliance mode, Access from FXOS console CLI on Firepower 2100 in platform mode and connect to ASA via the. After running "pmtool status | grep gui" these are the results: mysqld (system,gui,mysql) - Running 16750monetdb (system,gui) - Running 16762httpsd (system,gui) - Running 16766sybase_arbiter (system,gui) - WaitingvmsDbEngine (system,gui) - DownESS (system,gui) - WaitingDCCSM (system,gui) - DownTomcat (system,gui) - WaitingVmsBackendServer (system,gui) - Waitingmojo_server (system,gui) - Running 29626root@FMC02:/Volume/home/admin#. ipv6 => IPv6 is not configured for management, Follow these steps to verify the high availability and scalability configuration and status in the FXOS chassis show-tech file: For earlier versions, open the file sam_techsupportinfo in FPRM_A_TechSupport.tar.gz/FPRM_A_TechSupport.tar. 3 Restart Comm. 3. REQUESTED FROM REMOTE for UE Channel service, TOTAL TRANSMITTED MESSAGES <30> for UE Channel service Ensure that SNMP is configured and enabled. There I saw they checked "pmtool status | grep -i gui ". It let me delete and add the default gateway with the generic Linux command. Cert File = /var/sf/peers/e5845934-1cb1-11e8-9ca8-c3055116ac45/sftunnel-cert.pem sw_version 6.2.2.2 Reserved SSL connections: 0 No change./etc/rc.d/init.d/console restart has not helped. FMC high availability configuration and status can be verified with the use of these options: Follow these steps to verify the FMC high availability configuration and status on the FMC UI: 1. In order to verify the failover configuration, use the domain UUID and the device/container UUID from Step 3 in this query: 5. 1 Reconfigure Correlator Use a REST-API client. HALT REQUEST SEND COUNTER <0> for Identity service Please contact support." Troubleshooting FMC and Cisco Firepower Sensor communication - Grandmetric STATE for service 7000 The information in this document was created from the devices in a specific lab environment.