YOUR CLEAR EXPLANATION HELPS GREATLY, VERSUS INFO FROM THE WEB THAT IS LESS CLEAR. From a SmartThings point of view this is no different then setting it up so that when you press the button a particular light comes on. Frankly, theres no direct way to update Alexas firmware. I thought it would be a nice novelty to be able to control them with my Alexa, but this is way too frustrating. Works for about half a day then takes a dump. Alexa devices have different microphone buttons. My wife will have an easier time using it. This cloud reliance is a major risk with smart home devices, which is why there is a push towards local-only home automation. I also have Philips Hue hub, and a SmartThings Hub for related accessories, and have the Hue and SmartThings Skills enabled too. I have 3 Echo devices: Echo (2016), Echo (2017) and an Echo Show 2nd Gen. You may be able to tap it on your phone to turn it on and off, but that just means that there is an app somewhere that recognizes it and will note that its state has changed. Leave it off for a few minutes. Meaning it wont respond to your queries. Which it is. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isn't responding. Or at least use the Amazon Smart Home as your buying reference. But Alexa will never see that button. Outdated firmware and power connectivity issues can also cause the issue. * Very frustrating. Orange light: set up mode/connecting to WiFi. So, be sure to ask the assistant to learn your voice. This blocked devices communicating with each other on the same Wi-Fi network, resulting in the Device is Unresponsive message. When these devices with the same band get in contact, they can malfunction. Next, there is no harm in power cycling the SmartThings unit as youll be able to address the minor connectivity bugs as well as the programming errors that way. The one remnant I cant delete is the SmartApp I guess I set up. Tip: If you want to keep the Whisper mode at night, create a routine. Unfortunately, once you have all of the above fixes ticked off, there really isn't too much more that you can do from the comfort of your own home. This leads to the connected device is not responding message. JD Roberts, That will not only ensure a better response time, but you will not have to yell at the unit ever again just to get the command registered. JD: When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. Alexa routines can only be triggered by time of day, voice command, or some kind of sensors. You will be much, much happier with the Echo Remote control. They were both set up through the Alexa app with no problems. . If not, disconnect from the WiFi. It will prompt for the update, and it . I reset the hub (pulled the plug and 1 battery) when it came back on, the device was OK again. Daniel founded Smart Home Perfected in 2019 as a personal passion project. If the device is battery powered, verify the battery is inserted correctly. I remove them from the Alexa app and add them back through discovery however the majority of the time Alexa still cant connect. Always with our lamps which have smart bulbs that use the Wiz app along with Alexa. Alexa does not recognize that device class. (but I may be wrong) Both of my Sengled smart bulbs became unresponsive at the same time. Then, connect with the correct WiFi network. Alexa does not recognize that device class. To check this, I usually stand beside my router and connect to my Wi-Fi network on my smartphone, disable mobile data and then in Google I search for speed test. I have an Alex Echo, Smartthings hub, and various devices. How to change or update WiFi network on Alexa app. You will not have to rely on any extensive routines, and setting up the system will mostly be simple. One of the devices became unresponsive in Alexa after an Android update and the other 5 devices worked fine. Moreover, you can also modify the commands to match more personalized phrases that are easy to trigger. When you create a virtual device, you have to manually assign a device type handler to it because theres no actual discovery process at that point. Did I mention that you can buy an Amazon echo remote for $15 on eBay? Thank you for your help! Note: Upgrading your internet plan increases your internet bandwidth as well. Ill take the time to digest it thoroughly. Your internet service provider (ISP) sets a monthly data limit to your plan. A lot of probable causes can lead to this error, which is why we will be listing some solutions for this specific issue. To resolve the issue, update your Alexa device firmware. In that case, youre going to have to go to the beginning and start all over because thats not what youre trying to do. 7 Factors To Consider, My Alexa device is working perfectly well, until today!. But thats not the point. After that, you can add them again to the Alexa application and then try issuing voice commands. Then exited. Try opening the app and see if your device responds to commands from that app. Click the Search icon and enter the app name and click Enable to Use. Follow the instructions and your voice commands should be back up and running. This mode is convenient at night or when you have toddlers at home. Remove the smartthings button from your account. I BOUGHT TWO SMARTTHINGS BUTTONS. I have 4 echo devices on my network. The virtual device uses the virtual DTH.. This is a very popular use case. ** . Trying to get two devices from different manufacturers to talk to each other can be very frustrating. So, if you believe that your issue is unique, then your best bet is to ask the SmartThings team for support. I also bought an Alexa controlled TV that I never got to work. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. Does anyone in your home use Alexas Whisper mode? Ok, thats very helpful. And some have slashed circle icons instead. And when you turn the virtual switch on, the virtual contact sensor from the same DTH Will look like it opened. Greetings! With the problems Im having, Im thinking of throwing in the towel. They all became unresponsive. Find many great new & used options and get the best deals for Amazon Alexa Voice Remote Control for Echo and Echo Dot at the best online prices at eBay! (SCANNED QR CODE, CHOSE HUB AND KITCHEN AS GROUP) Or at least 30 seconds. Well, hopefully that clears up some of the confusion. Youll know if theres WiFi interference when the connection suddenly slows down or cuts off. A wide range of smart devices can be linked with the SmartThings hub. If I press the button, open Zebra. You can check whether your smart hub is Alexa-registered by visiting Amazons Smart Home page. Alexa will be able to discover it and we can create a routine triggered by it opening or closing. Alexa works with thousands of smart devices. Also: The 3 best smart home bridges: Make opposites attract That means that it doesn't tie you down to a single smart home assistant; you can easily add this plug to the natively compatible automation systems (Alexa, Google, and SmartThings) or simply use the Kasa Smart app to control it. Hello. Some have microphone buttons that have a typical microphone icon. Prevent WiFi interference by moving certain devices away from your WiFi router. You may also wonder: Does a Wi-Fi repeater slow down internet? Fixing the situation is only possible when you are sure that the hardware is in good shape. If you cannot connect to Wi-Fi on your smartphone, then you need to turn on or restart your router. Yes, Ive changed the wake word, and I use that. Were not talking about the echo button. So, only do this as your last resort. If your Alexa device is unresponsive, check its power adapter. Forget everything you thought about code for this problem before you started this thread. The app will only get back to normal once these software bugs are removed. Power cycle your devices (Turn them off and on again! I can imagine that one of the webcore grandmaster coders could come up with some system that did let you do more but, wow, the coding would be complicated. Its like the device health is reporting to Alexa even if it is turned off. Brian. capability "Switch" If not, disconnect from the WiFi. I usually just run the same Google speed test check, except this time I stand beside the device as opposed to the Wi-Fi router. All that youre trying to do here is make sure that the room is not cluttered with extra wireless units and that your commands are clearly registered in the system. Delete the shark App if there is one and reinstall it. Its like building your own brighter/dimmer code. Disable the SIMPLEconnect skill from the Alexa app, then enable it again. If youre in a situation where the smart devices wont work with the SmartThings app as well as the Alexa app, then this issue can be related to a poor connection. Different devices follow different procedures for performing a hard reset. Hook up ring doorbell to alexa - Formacin Ejecutivos . Tip: Buy directly from Amazon to ensure that your smart hub is Alexa-registered. Im getting pretty tired of Alexa refusing to work with things. If youre keeping track of the basic connectivity status and there are no issues with the voice commands, then you will have an easier time fixing the errors. SmartThings works with Alexa, Google Assistant, Phillips . After that, log into your Amazon account and try using SmartThings devices. Everything worked perfectly for about a year and now every week or so random bulbs are unresponsive. gosund device is unresponsive - look.perfil.com Are they connected to the same WiFi network? I DELETED THE ST BUTTON, THEN RE-ADDED. But you only get to set it to a fixed point its not higher or lower the way it is with the buttons on the official Amazon remote. As an Amazon Associate we earn from qualifying purchases. How to fix 'Device is Unresponsive' message with Smart Plugs and It's possible that one of the Echo devices is an Echo Plus, but I can't see anything in the app or on the Echo itself that indicates this. So, be sure to seek guidance from the dealer. Test the Wi-Fi password on another device, and if necessary, change it and try connecting Alexa again. (eg: Zwave moisture sensors, Zwave door sensors, WiFi & Zwave plugs, zigbee switch actuator, zwave switch relay, etc.). If the device Alexa is trying to connect to is a distance from your router, then it would have low Wi-Fi signal. First, as I mentioned previously, the SmartThings button is not visible to echo. Same here. Using the SmartThings button as volume control for an Echo Device is not easy. It may sound silly, but youll never believe how many users dont know about this feature. Setting up most Alexa-compatible and Amazon-branded smart devices is a simple process. A) ILL START OVER WITH A CLEAN SLATE. Nicer form factor, smaller, etc. Thats why most people save this solution to be used as a last resort. I contacted Sengled but have not received a response as of yet. I accindently have my TV connected to my echo show but she doesnt resond at all either except to say Something went wrong. If updating the app doesnt work, you may try uninstalling and reinstalling it as well. 4. In this instance, there are a few things to try . Voice controls are even accessible via Bixby or Alexa. *** A separate . If one day your Alexa device stops responding, check first if the whisper mode is on. (Before we start this, I just like to put in another plug for just buying a $15 Amazon remote off of eBay. As these platforms power cloud services for a wide range of smart home manufacturers, the impact is felt far and wide. The device can be physical, that is something you could actually hold in your hand. Echo Show Connected But Not Responding: How To Troubleshoot Google has its own speed test in its search so by clicking that you can see what your internet speed is. govee lights not responding to alexa - rfpi.com Lets take a look at the best ways to fix an unresponsive Alexa device. After renaming your device in any smart home app, you need to do two things: Delete the device from your Alexa app, then add it back. Its happened to me on a number of occasions in the last few years, as I regularly use Alexa to control other smart home devices, either directly or through various routines Ive configured. First, try moving your Alexa device closer to the WiFI router and modem. If so, then thats the reason why. Compare Hubitat Vs SmartThings Which Ones Better? You push the physical button in your hand what should happen next? You push the physical button in your hand what should happen next? Both of these devices will show up in the smartthings mobile app. Leave a comment below if none of these tips worked or lets us know what worked for you! Make sure to leave it unplugged for 1 minute for all caches to clear. Alexa devices cant detect devices that are connected to a different WiFi network. You dont always have to upgrade your internet plan. Or you could have a really old version of the Amazon Alexa app, which could be causing you problems. All that you need to do here is to remove all of the power from the unit and then power it up one more time. On the plus side, at least she is still a nice timer for cooking and can tell me the weather. TRIED TO SET IT UP. Theres no way you can monitor your exact monthly data usage. is not responding to Alexa. Alexa Device Is Unresponsive: 16 Causes & Fixes (2023) The wake word is Alexas trigger word. Check your user manual to see what app you should download. So, download the manufacturer app. ME TOO! IN ALEXA, IN ALL DEVICES, ITS LISTED AS VOLUME BUTTON WITH THE ICON THAT RESEMBLES A DECORA-TYPE PADDLE SWITCH. It is currently in set up mode with the orange ring going around but nothings works. In my case, a router upgrade increased the security level on the firewall and restricted packets to http/dns/ftp. Q: Why is my ST Button visible in Alexa, but unresponsive, according to Alexa? You will need to provide permission to link again. . Now, check to see if this solves the problem and allows you to communicate with it. You can go to your Alexa app and try disabling and then re-enabling smart home skills. ok.). problem sorted out by just removing the SmartThings, 6 Ways To Troubleshoot Eufy Smart Lock Keeps Going Offline, 8 Reasons Why Meross Smart Plug Wont Connect To Wi-Fi. Not to mention that Alexa will continue to whisper until you turn this mode off. A device is something that will show up on the things list in the smartthings mobile app. While the issue can be related to the roughness of the delivery process or simply improper installation, you need to check for cracks and other damage. The echo remote is more intuitive for wifey. You can do that by setting a time limit when using certain gadgets. As you can see above, updating the app version usually doesn't require you to set up the device again -whereas this approach will. All items are connected and can be controlled by smart things app. Unfortunately, there is nothing you can do when this happens but simply wait until the outage is resolved. These devices can be anything in your house, including: Check out: Is Bluetooth Better Than 2.4 GHz? Check to see if you are able to communicate with the device using Alexa. Please help. (Other than complaining directly to the manufacturer!). Youve just successfully power cycled your device! If you do find cracks, frayed sections, water damage, discolored parts, or any other indicator, then reach out to the dealer. Then, select Network Settings or similar. IN CLOSING: If its red, then your Alexa device microphone is off. I hope. WiFi routers and most smart devices have a 2.4 GHz frequency band. I Got The 3 49 Smart Plug On Prime Day Here S How It Went To replace or change back Alexas wake word: After this, you shouldnt have a problem communicating with your Alexa device. If you think there may be network issues with the devices communicating, then it can also be worth power cycling your Wi-Fi router. Doing this is necessary because, according to research, building materials can block and weaken WiFI signals. If theres none, you can try uninstalling and reinstalling the app. Or at least in the same room. Ill experiment with deleting one, then the other. Like smartphones, Alexa devices have firmware. Thats why you dont have to pick one for it, it will automatically be picked for you. Want to know more about this website and me? Or your Wi-Fi network might be operational, however your ISP (internet service provider e.g. Typically, the app is named after the devices brand name. Wait a minute: how do you turn on a contact sensor? P.S. I cant tell the difference between a DTH that handles the physical switch and one that handles the virtual switch. Verify the device is powered on (options will vary by the device). But we cant Use a smartthings button as the trigger. So Im not going to say its impossible, but I am going to say its crazy complicated. Log in to your account and follow the steps to add the device again, if required. On iOS, hold the app icon and hit Remove App and then Delete App. I SORTA UNDERSTOOD THE CONCEPT. Regardless of whether your new device is an extra pair or not, it must be set up first. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isnt responding. Tip: If you dont want to leave smart devices switched on all the time, consider creating Alexa routines. From there youll need to re-add the device from the manufacturer's app. Heres where smartthings gives us a very powerful option. And that includes your custom wake word. Meaning, your Alexa device can become unresponsive once your internet slows down. You might think that Alexa is not talking back to you. Then we can figure out what steps you need to take, because I think you have mashed together a couple of different solutions for different use cases. Once all of the devices boot back up, try the voice command again to see if Alexa can successfully communicate. But the device in the IF would be different between those two. 1. If all else fails, you can still try a factory reset of the device Alexa is trying to connect to. In that case I usually go back on to mobile data and check online to see if theres an ISP outage. Please follow the instructions below to renew the connection. It cant hurt to also turn off and on your Alexa device (such as an Echo speaker), however that isnt usually where the problem lies. So if what you want is to be able to click the SmartThings button once and change the volume to setting 5 you can do that. Thanks in advance. Interferences, excessive noise, and dampening materials around the unit can create a ton of issues in the long run. If thats the case, then the issue must be on the Alexa device itself. Can you reach out to the company itself? Extra routers help distribute WiFi signals on unreachable areas in your home. 2. And Alexa can only detect it once your new device is connected to a WiFi network. Controlling these security settings is bit out of the scope of this article so I recommend you research fully before making any permanent changes. Nine times out of ten, you will find that the command was not registered properly, and you need to do a bit of tweaking here. After clicking Disable Skill, look for your device in the My Skills section. Disconnecting not-in-use devices can also save data. . DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products.