The problem has to do with an intermittent connection in the electric power steering gear. 2019-22, hands free lift gate, without trailer pkg. 2000-03, blower motor. I was on a trip in NYC and was about to go on the Verrazano Bridge, without warning I heard a beeping noise saying steering malfunction and my wheel stopped moving. Without touch screen. If it is just fuses, yes. Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. d. Locate the ORIGINAL vehicle session when programming failed. . All, to 02/26/2014. With navigation. Leveling control module. With xenon lamps, 2017-19. The failure mileage was approximately 130,000. Exc.Traction Control. PROGRAM TERMS This safety recall involves reprogramming the Power Steering Control Module (PSCM), or replacing the steering gear if certain Diagnostic Trouble Codes (DTCs) are present, regardless of vehicle mileage or warranty start date. F150. Ford Motor Company has authorized your dealer to update the Power Steering Control Module to prevent loss of steering assist while driving due to a motor position sensor fault. The IDS software includes time based access to the IDS software, software updates and calibration files. With elect. a. 2013-2015 Ford Explorer. Hard electronic power steering - YouTube From 8/21/18. If not, use the session created on the date that the programming failed. Once she got into the parking lot she had shut down everything. Electronic, with traction control. Fiesta. are trademarks of Autobeef LLC, All rights reserved. This caused the vehicle to run off the side of the road and strike a wooden pole at approximately 15 mph. F250, f350, f450, f550. Related damage requires prior approval from the SSSC. Modules and sensors. 3.5l. Reconnect the VCM to IDS and then connect to the DLC. The last screen on the IDS may list additional steps required to complete the programming process. Our commitment, together with your dealer, is to provide you with the highest level of service and support. Proceed to normal diagnosis. This investigation is closed. On 23 Aug 2018, entered left hand curve on M-81 (5 miles W of Cass City, Mi) when power steering on 2015 Explorer suddenly disengaged - unable to maintain curvature of . and close doors. Electric transfer case. After scanning the vehicle, and fully inspecting the popping noise in my steering, the second mechanic told me that it was indeed my rack and pinion, and that it would need to be repaired, he did however, inform me that this issue should not be occurring given the year of my vehicle, and that he believed I may have a class action lawsuit against Ford Canada. The vehicle remained at the dealer awaiting a diagnostic test and the repair. Receivers and modules, sync, with navigation. MKS. Without F250, f350, f450, f550. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. This is a highly known issue that Ford has swept under rug. MKT. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Q&A Owner Notification Letter Recall Reimbursement Plan QUESTIONS & ASSISTANCE Special Service Support Center (Dealer Assistance Only) 1-800-325-5621 Sincerely, David J. Johnson Copyright 2019 Ford Motor Company ATTACHMENT I Page 1 of 2 DEMONSTRATION / DELIVERY HOLD Safety Recall 14S06 Supplement #3 Certain 2011-2013 Model Year Explorer Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage OASIS ACTIVATED? . Ford Parts Center offers all available OEM control modules today. 1012 388851069618/0201 On your vehicle, the power steering system may revert to manual steering mode while driving due to a steering system sensor fault. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. To 2/27/14. The contact owns a 2011 Ford Explorer. If this condition should occur, a message will display in the instrument cluster message center and a chime will sound to inform the driver. NO FORUM HOMEPAGES. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Power Steering Control Module by Genuine. Focus Electric. If any loss of steering assist DTCs are present and program 15N01 is open, replace the power steering gear assembly at no charge (parts and labor) to the vehicle owner. Receiver, sync gen 3 lite, sync. Mustang. The most recently reported issues are listed below. 2023 NEWLY ADDED FUNCTIONSAutel armed $300+ valued new functions to 2023 MaxiSYS MS908S PRO II with the same cost as before! For this NHTSA complaint data, the only way is to read through the comments below. Without turbo. New! The vehicle was taken to a local dealer where it was diagnosed with the power steering assist module needing to be replaced. the real terror in dealing with this problem was there was no warning. Power Steering Control Module Replacement. Complaints are spread across multiple & redundant categories, & are not organized by problem. Without front park sensors. c. Reconnect the VCM to IDS and then connect to the DLC. I then took it into a local Ford dealership the day following the incident, as there were some outstanding recall repairs that needed to be performed on my vehicle, and requested that they investigate the popping noise when turning the steering wheel, and informed them that I had experienced a temporary loss of steering control, and that I was concerned for the safety of myself and my children. b. PARTS REQUIREMENTS / ORDERING INFORMATION (If applicable DTCs are present.) 2017-20. The manufacturer had been informed of the failure and informed the contact that the vehicle was not under any recall. Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. See less See more . MKT. Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product. Supports Current & Earlier Vehicles: Enables diagnostics, programming and other dealer functions through OEM applications, NEWBluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus, Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 PassThru applications to help you with any technical setup questions, Key Registration and Immobilizer Support:Using NASTF Vehicle Security Professional credentials. Notice: we offer 2-year f ree update while other brands generally 1 year. NHTSA ID:PE12017 The contact stated the power steering warning light was illuminated. Fast performance ensures, [50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. Led ctrl. FSA VIN LIST ACTIVATED? Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the Vehicle Identification Number shown above. The parts order must be an emergency order (unit down) if the order is placed between 3:00 PM and 7:00 PM (your local time zone) to guarantee the shortest delivery time. That's very very dangerous. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound to inform the driver, and the steering effort may be greater, especially at low speeds, which may increase the risk of accident. Transit Connect van. This issue that Ford wants to ignore could have easily killed many of people as the steering wheel completely locked-up at a high (legal) rate of speed. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD Series; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online Coding functions directly connect to OEM server; 4) support 150+ brands Wordlwide from 1996-2023. What bothers me is the new steering may do the same. MT labor requires prior approval from the Special Service Support Center. Without hands free. ADDITIONAL LABOR TIME If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Our records are based primarily on state registration and title data, which indicate that you are the current owner. On May 27, 2014 and amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist in approximately 179,027 model year (MY) 2011 through 2013 Ford Explorer vehicles equipped with electric power assisted steering (EPAS), including 82,328 MY 2011 Explorers that are the subject of PE12-017. Expense: 0.2 Hrs. It appears Ford has no idea what to do but to replace parts and charge the customer. Park aid system, 2013-19, with blind spot monitor, with blind spot monitor. Questions regarding parts should be directed to the Special Service Support Center (1-800-325-5621) or E-mailed to: Ford@Renkim.com. I was stranded at grocery store by myself in the evening. The suspension was repaired as well as the wheel and tire replaced. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound, and the steering effort may be greater at low speeds, which may increase the risk of accident. A-ctive Test + Local-smith Level ECU CodingCome with appealing bi-directional control to troubleshoot all possible problems for full systems within 5 minutes. Most common problem with 2015 Ford Explorer: Power Steering Stops Working Cost to fix: $1600.00. Therefore, replacing a steering gear under program code 15N01 will automatically close Safety Recall 14S06. Refund requests mailed to this address may take up to 60 days to process. If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. With automated parking sys. One problem related to steering control module has been reported for the 2015 Ford Explorer. With front/side/rear camera. Have picture of error code on dash but dealer says to let them know the next time this happens as no code was left in computer. NHTSA Recall ID: 14V286000. Without pro trailer backup. Frt/side/rear view camera. C-Max. Ford Customer Service Division. by ; 28 kwietnia 2023 2021 Ford F-150 Agate Black Metallic XLT Navigation / Navi / GPS, BLUETOOTH, SYNC, BLIND SPOT, Backup Camera / Rear view Camera / Backup Cam, 3RD ROW SEAT, REMOTE START, 4WD, 10-Way Power Driver & Passenger Seats, 3.55 Axle Ratio, 8 . Took the car to the dealer who replaced power steering unit for a fee of $1600.00. The contact was able to safely pull over and had to have vehicle towed to the local dealer where it was diagnosed with needing the power steering control module replaced. The action you just performed triggered the security solution. Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Power liftgate. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. This recall affected 179,027 potential units: Ford Explorers dated from 2011-2013 and built from May 17, 2010-February 28, 2012. Replacing the steering gear under program code 15N01 will automatically close Safety Recall 14S06. Alternatively, the dealer may need to replace the steering gear. This step is only necessary when installing a new component. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. 10+ High-end Functions Advanced ECU Codings 36+ Hot Services Full Bidirectional Diagnostics for Tesla & McLaren cars VIN/ License SCAN WIFI Print D-PDU/RP1210 BT506/ MP408/ MV108 supports FCA & RENAULT SGW. Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on May 29, 2014. Service Information & Reprogramming Ford Lincoln Mercury. Is this a recall? Failure Date: 09/05/2018. Without push button start. The vehicle was then taken to a local dealer and it was confirmed that the VIN was not included in the recall. For more information on how we collect and use this information, please review our Privacy Policy. I wrote Ford who denied my claim for reimbursement. So, technically, Autel engineers can help you bind J2534 with your devices. statistics and reliability analysis of the 2015 Ford Explorer based on all problems reported for the 2015 Explorer. As one of the most popular SUVs in America, the Ford Explorer has had its share of recalls. This should be the last session used in most cases. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Ford dealship couldnt get the power steering assembly and would not ship between dealerships. THIS IS DANGEROUS!!!!! The vehicle was taken to a local dealer where it was diagnosed with the power . With shelby. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. EXTENDED COVERAGE (15N01) For lack of power steering assist concerns, dealers are to check the PSCM for DTCs. Headlamp leveling module. With navigation system. Police Interceptor Sedan. are trademarks of Autobeef LLC, All rights reserved. Dealers are also authorized to refund owner-paid, Refunds will only be provided for the cost associated with, Yes One or more of the DTCs are present, replace the, Inspect Vehicle Communication Module (VCM) and cables for any damage. Previously denied repairs: For vehicles that had safety recall 14S06 open and were denied a steering gear replacement under 15N01 because the vehicle had exceeded the 15N01 program terms of 10 years of service or 150,000 miles, dealers are to contact those owners to complete the previously denied repair and submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval or refund the vehicle owner for the cost of repair completed. Any solution? 88,000 miles. Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS). Without roll stability. With raptor. Multiple Devices Connected with PCAutel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Recent Arrival! Important Information for Module Programming NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. The software update may extend the time steering assist is maintained if a motor position sensor fault occurs. Escape. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Special service police sdn. So Ford Support knows there is an issue, but is just waiting to get more information on it. Without rev. Exc.Adaptive Cruise Control. "CarComplaints.com" , "Autobeef", "What's Wrong With YOUR Car?" The Steering wheel was not locked anymore and she drove the vehicle back home with a Friend to follow her just in case it happened again. The daily rate can include applicable taxes but are not allowed to exceed the stated daily rate. If no DTC is present, dealers will reprogram the PSCM with the revised software. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. Home Recalls 14S06 Reprogram Power Steering Control Module and Steering Gear Extended Coverage 2011-2013 Ford Explorer, May 29, 2014NHTSA CAMPAIGN NUMBER: 14V286000. Town Car. Smart junction box from 12/02/2014, without passive F150. WARNING: Position the seatbelt height adjuster so that the seatbelt rests VW Sunroof Leak Lawsuit Settlement Reached, read stories from drivers who praise our work. The 2017 model year does have a high count . . They should not ignore this, people will get hurt. Please contact an OEMFord.parts representative to verify any information. The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. Fusion. Are any of the following DTCs present? The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist. The auto repair labor rates vary by location, your vehicle's make and model, and even your engine type. module. The Ford dealer has reordered the part but this really gives me the confidence they have this issue solved. F250, f350, f450, f550. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. 4 wheel abs. CARFAX One-Owner. Disconnect the VCM from the Data Link Connector (DLC) and the IDS. with a car that I cannot depend on in an emergency.. What is wrong with Ford, the computer is not working & the power steering is not working properly. The above services must be performed on all affected vehicles at no charge to the vehicle owner. Inexcusable a company can make a product that can fail without warning making it impossible to turn. The contact stated while reversing out of a parking lot, the steering wheel locked not allowing the contact to steer the vehicle. Receivers and controls, sync iii, with navigation to 06/19/2018. Connect IDS and check for DTCs in the PSCM. The NHTSA recall number is 14V-286. In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor fault. 2019-21. hands free lift gate without trailer pkg. May 27, 2015; Stock 2011 - 2019 Ford Explorer Discussion; Replies 7 Views 7,688. (PDF) The case study of the workload of nutrition service: an analysis It was very scary. If this condition should occur, a message will display in the instrument cluster message center and a chime will sound to inform the driver. The power steering rack and pinion recall has a mileage limitation of 150,000 miles and 10 years from warranty start date. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business. locking diff.. With tod transfer case. Your original receipt will be returned to you. Ford Explorer Steering Valves, Relays & Sensors CARiD.com NOTE: All refunds dated after July 1, 2015 must be claimed using Program Code 15N01. CarComplaints.com is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. REASON FOR THIS SUPPLEMENT Clarifying the repair coverage: For vehicles that have safety recall 14S06 open and require a steering gear replacement under 15N01, but have exceeded 15N01 program terms of 10 years of service or 150,000 miles, please submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval prior to completing the repair. The error codes were still displaying as well. The new part was installed and didnt work at all. Luckily I wasn't driving at the time. Ford Parts are the Only parts designed and built to the specific Standards of Ford Motor Company and are the Only parts recommended for Exc.Interactive Dynamic Stability Control. I prefer to live with that light on because every time I went there to check the light they charged me. A. The wheel was broken. 2015 Ford Explorer Steering: Steering Control Module Problems Your IP: The VIN is printed near your name at the beginning of this letter. Parking Aid Control Module, Control Assembly Audio Visual Uni. I have low miles around 42,865.. Ford needs to step up and put out a recall before someone gets seriously hurt or killed. Failure of power steering 80 miles from home while doing 75 mph. Labor: 1.0. just thank god turned off I-26 to get gas. There should be an immediate recall on the power steering column. No matter how old your car is, if theres a pending recall, the repairs will be handled free-of-charge. REF: DEMONSTRATION / DELIVERY HOLD - Safety Recall 14S06 Supplement #2 . The contact stated that while his wife was driving at various speeds, the power steering assist failure warning light illuminated on multiple occasions. 2015-18, hands free lift gate, with tow hook. Ls6, ls8. Very concerning. Sync module. Obviously I'm not the first person to complain about this and it's exacerbated by warranty expiration on the mileage alone. Fords number for this recall is 14S06. Park distance module. 2023 TOP-ENHANCED HARDWARES MAKING MS908S PRO II THE CHAMPIONAutel has upgraded the MS908S Pro to MS908S PRO II with 2023 Enhanced Hardwares & Newest Functions, making it FASTER and SMARTER! Flex. BTW, hope you'll be able to understand the foreign person at the customer service number that enters your info into their computer terminal, or reads the response remotely inputed from Fords regarding your case (based on whatever the foreign national has written to describe your situation) also there is no immediate manager or representative at Fords "NON-Customer Service" to be transferred to for further discussion or resolution of the case - nicely done to further alienate your customers in need. (I drive alot). . Dealership quoted $2500 to fix. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. I guess Ford is going to wait until they have blood on their hands and have the government finally step in? Auto Level Control, Control And Act H Lamp Leve. Without level 2. If upon initial inspection a loss of steering assist DTC is present, dealers will replace the steering gear at no charge to the owner and update the PSCM with revised software. This worries me because I feel the steering wheel heavy on the highway and I'm afraid it will stop working at high speed. What is the problem? On 23 Aug 2018, entered left hand curve on M-81 (5 miles W of Cass City, Mi) when power steering on 2015 Explorer suddenly disengaged - unable to maintain curvature of road attempting to turn wheel at entrance of curve, vehicle continued straight onto gravel shoulder continuing to go straight. This time it was in the parking lot and not on the highway like before. Parking aid module. Front camera view module. The steering is near impossible and impossible to keep straight at any speed when this happens. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. 2. F250, f350, f450, f550. I have a 2015 Ford Explorer Limited, and as I was turning the corner to Walmart and almost had a head-on collision. Explorer. Disconnect the SCCM electrical connectors and position aside the harness. NOTE: Here are some helpful search tips: **We strive to have our data up to date and accurate. Disconnect the VCM from the Data Link Connector (DLC) and the IDS. The extended coverage is automatically transferred to subsequent owners. Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). Level 2/3/4/5/6. If she would not have seen the Warning on the dash display it would have caught her by surprise. Requests for approval after completion of the repair will not be granted. Transit. Owners may contact Ford customer service at 1-800-392-3673. Hard power steering Traction control light onWarning light: services electric power steering.Replace a new module/motor and reprogram. Escape. Why Choose LAUNCH scanner X431 PRO5It is the original LAUNCH X431 scan tool, the 2023 upgraded version of PROS V+, X431 PRO3 and V+ 4.0, whichis a worthwhile investment for repair shops and mechanics. 2022, CarProblemZoo.com All rights reserved. Ford Explorer owners have reported 4 We don't sell/share your email. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. Without energi models. Rear view camera fixed. Can't find the part you are looking for? Without inflator curtain. AMAZING! Muscled it over to side of freeway and called a tow truck. Adaptive corner module. The manufacturer had been informed of the failure and informed the contact that the vehicle was not under any recall. Ask your Ford dealer. Light control module. My steering lapsed during a simple left turn crossing traffic. Modules & sensors, all. This website is using a security service to protect itself from online attacks. Owner Letters will be mailed the week of July 20, 2015 to notify customers of the extended coverage. New! Remedy. It was an expensive fix the first time I am furious with Ford not standing behind the products they make and the service at the dealerships. Gilbert Smith is a New Mexico-based automotive journalist who enjoys writing about cars, trucks, and SUVs. It is important to make a selection for ALL parameters listed. Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source. Following detection of a motor position sensor signal fault, the revised software will provide audible and visual warnings to the driver that a power steering system fault has been detected and will maintain steering assist for the remainder of that drive cycle. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 14S06-S3 CPR 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 5/2019 CERTAIN 2011-2013 MODEL YEAR EXPLORER VEHICLES REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR EXTENDED COVERAGE OVERVIEW In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor failure. With front/side/rear camera. . Just under the warranty. The vehicle was not repaired. Check. Results: Nutrition counseling services in the building cannot be done every day during Puskesmas working hours because nutrition workers have to conduct regular monthly visits to 32 integrated . Information. This extended coverage provides for one-time replacement of the steering gear if certain DTCs are present, for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. Continental. It has to be programed, so I'm looking at a 3K plus repair bill. FORD Control Modules | OEM Ford Parts Copyright 2019 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. EcoSport. REASON FOR THIS SUPPLEMENT Clarifying the repair coverage: For vehicles that have safety recall 14S06 open and require Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). This could have been bad for me and my grandson who is 4 years old. Upgraded of Autel MS908S Pro/ MaxiCOM MK908P/ Elite, MS908S PRO II is most wanted with level-up performance: User-friendly Android 10 5X faster Octa-core processor 16M Camera Enhanced 2048*1536 display 4G+128GB for fast running & data storage 5G&2.4 GHz Dual WiFi for efficient updatings. They narrowly avoided a class action lawsuit from what I've learned online. The power steering lockup!I had to pay to get the car towed to the Ford dealership. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. Transit Connect van. Other information: Ford Explorer 2020-2023 Service Manual: Removal and Installation - Alternating Current (AC) Power Outlet Socket Special Tool(s) / General Equipment Interior Trim Remover Removal WARNING: Disconnect the 12 volt battery before servicing the direct current to alternating current (DC-AC) inverter or alternating current (AC) powerpoint to prevent the risk of high voltage shock.