3. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Are there specific Kaiser volunteer opportunities you'd be interested in? 1 / 41. ", "As a certified pharmacy tech, I have to continue learning. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. If you have a criminal record, you must disclose this. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. I cannot take on every step of a project all of the time. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". By initiating an open conversation with this person, we were able to uncover his need. My ideal environment is organized, collaborative, positive, energetic, and encouraging. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. It's professional to take a few minutes after an encounter like that and let those emotions come and go. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. "I am usually the 'ideas person' in team projects. This is a great start! Maybe you are a pen and paper person. You can consider improving this response by explaining why. I have enrolled myself in an evening/weekend workshop for the next six weeks. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. I know what I want to be done and how I want it done, so it's often easier to do it myself. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. ", "I am super focused when I am stressed so I can make sure everything is done and correct. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. I like to be on time with my schedule to ensure that our patients are assisted properly. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. Your answer should include your ability to be patient, kind, and confirming to best answer this question. These experiences have really opened my eyes to working with people from backgrounds different than myself. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". In my current organization, I have been picking up extra shifts in family medicine to expand my skills. Behavioral 2. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. We will see how stellar my skills are after that course! I've cleaned up your answer slightly to more successfully deliver your message. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I really like this answer! This shows the interviewer that you've done your research and aren't answering vaguely. My documentation is strong, as well. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. I'm happy to answer any questions you have. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. "I have often been complimented on my relationship-building skills. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. Well done! Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. My youngest daughter is involved in volunteering.
How to nail an interview with a chatbot - Fast Company Your work history sounds strong, and it seems as though you are very loyal to your work. Did you consider that the patient's physical pain or feeling ill would make his temper short? "I find that with the right company, it's pretty simple to balance life and work. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. Perhaps you use a particular app or software. Ben Richardson, a principal in McKinsey's London office, conducted the . I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. Talk to your interviewer about a time when have had to adjust to changes on the job. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. I also help the pharmacist with anything they needed from translating to ringing up customers. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. We had a lot of concerns with patients not showing up for appointments when expected. We wanted to create a resolution with this person. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. Answer dates might appear two to three weeks before they were published. Your interviewer would like to know how your communication skills have benefited your team in the past. Write a thank you note or email to all your interviewers. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. It sounds as though you do everything possible to ensure your patients are set up for success. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. Last, I adapt to the individual. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. I am a people person and build relationships with my coworkers and patients alike. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. Interview Questions Give an example of an improvement project you led Take a few minutes to tell the interviewer a few things about yourself. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. We told her we were going to order it and it was supposed to be there that day. These are exactly the steps that an interviewer would be looking for. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. I have trained myself to adapt my communication style, so a patient gets what they need. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. ", "I was working in a clinic where the primary population was low income. I strive for perfection too often, which causes unnecessary stress for myself. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. You've answered well by sharing that you face stressful situations head-on. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. I like to manage my time to finish my projects on time. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. Great answer! You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. I will receive an email with the related information any time there is a major headline about the healthcare industry. We will re-assess in December, but it seems to be working very well. You must create your own answers, and be prepared for any interview question in any interview. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.".
Application Timeline | Kaiser Permanente Bernard J. Tyson School of You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. First, I work in a system, and I respect that. Know peds RSV scenerio : it's big now on the news . ", "I know this will come off as cliche, but it's truthful. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. My approach is to tune out the negativity and try to figure out why the personality is difficult. We've all had those tough cases. ", "Outside of my career, my priorities in life are my family and being outdoors. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. We did that twice a week, and it completely solved our scheduling problem. Perhaps you have a keen eye for detail. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. where i concurrently pursued a degree in both nursing and biological sciences. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. I'd be curious to hear if your department had any needs in this area. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. I grew up in a fairly homogeneous town in Montana. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. At Kaiser Permanente, integrity is held in the highest regard. Image source: Times Herald. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. Reiterate to your interviewer that you are aware of the stressors that come with this role. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. Therefore, any date prior to 2019 might not be accurate. In addition to this podcast, I also subscribe to a couple of industry blogs. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. I also receive emails from different pharmacy pages with interesting articles.". Ultimately the patient understood and the procedure was finally completed.". Great work giving your example and then highlighting how you corrected the error. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Most interviewers will interpret a cliche response like that as dodging the question. ", "My position at Kaiser is a Radiology Physician Assistant. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. My idea was to talk to users of EHR systems at all levels. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. I love my job. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. I think the right answer is, 'of course, but not for long!' ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. "I have experience in ordering medical supplies and maintaining inventory. The reason was a computer glitz that held the release of his chemotherapy. ", "I'm very interested in clinical research. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. That question can start up a great conversation, and you may learn a thing or two as well. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. I was tasked with spearheading a task force. The program was a success, and upper management chose to keep it implemented for another six months. Upon first taking the call, the patient was name calling and yelling. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. In my current position, I am not the most persuasive person on our team, but I am highly creative. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. Find additional company focused interview questions by practicing from one of our industry sets. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. The staff wanted to start double-booking patient time slots. This is one of the reasons I have applied with Kaiser Permanente. What makes you want to give back to your community? You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Excellent! When I hit my 20's, it was so important to me to learn about other cultures. The status says no longer consider for the position. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. What resources do you prefer to stay on top of industry trends and changes?