how do i report a downed comcast line? how do i report a downed comcast line?

First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. How do I get Comcast to come deal with this? It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Who is responsible for cable line from pole to house? A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. DO NOT TOUCH downed lines or anything they are touching. Then, to let us know why you're calling, say Line is down.. 1 6 I suspect it's an old wire). Verizon Business customers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 70% of power outages are caused by major weather. You can report an issue by going to the Xfinity Status Center. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? This option is available 24 hours a day, 7 days a week. Press Enter to send it. I can't get into my property because the line is blocking the drive way. Occasionally there is a mix up and Comcast forgets to bury the drop. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. When asked if you want to order new service, say "No." Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Click to reveal Throughout our history, DISH has always put customers first. I have a downed wire in the middle of the street. Payments are posted to your account after 5:30 p.m. on the day they are received. Type your message in the text area near the bottom of the window. In the top right corner, you'll see a little chat icon near the bell icon. The easement at my back property line has poles with electric and utility lines. This website is using a security service to protect itself from online attacks. Whenever there is an outage, your first step is to report it via email or twitter. We have made changes to keep employees safe so response and call times may be longer than usual. We have made changes to keep employees safe so response and call times may be longer than usual. 115.124.120.233 Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. What to expect: Your complaint will be posted online in a public database. I will post again here when/if I receive a reply or action is taken. We've had a downed wire touching our building for about two months at this point. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. New comments cannot be posted and votes cannot be cast. A drop-down list appears. Make the report to that person.. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Create an account to follow your favorite communities and start taking part in conversations. The action you just performed triggered the security solution. A: Cable and phone wires dont carry current, so its safe to remove them. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. If you have questions about your services, we're here to answer them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Sound the horn, roll down your window and call for help. How do I talk to a real person at Comcast? How do I know if my home is wired for Comcast? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . I also appreciate you taking a moment out of your day to reach back out to our team! Cookie Notice You can contact 811 to get utility lines marked. For more information, please see our (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) I am an Official Xfinity Employee. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Then Call Us. Report or View Outages; Other Contacts; General, Business, Landlord, . Cloudflare Ray ID: 7a2ad44e3df86ef8 Warn others to stay away. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. . In order to get started can you please send me a Modmail message with your full name and service address? You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Dial 333 to get connected to a customer service representative. A tree in my back yard has two large branches resting on the phone/TV cables. Thank you for bringing this issue to our attention. If you smell natural gas or see downed power lines please do NOT use this page. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Hello there! In the aftermath of a major storm, be aware of hazards presented by downed power lines. A drop-down list appears. I explained this to the rep when I called to cancel. Welcome to the Xfinity community! The tree and the cable are both on the grass verge next to my property. It may be used in setting the FCC's priorities for regulating companies like Comcast. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. There appears to be no other way to contact comcast/xfinity. Youve reached the best place and perfect person to help with virtually all of your account needs! The wires at my rental property are on the ground. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I have a downed wire in the middle of the street. By selecting Accept all, you consent to our use of Cookies. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. I have followed these instructions and sent the private message on 6/1/21. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How does cable internet get to your house? The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Do what's best for your business. Our team can help get that line raised. Call us anytime at. Tips in case of an outage What if my power is out? Just select Xfinity support and you will be able to speak with the next available specialist. I am extremely frustrated this issue has not been of the upmost importance to your company. For immediate assistance, check out the Xfinity Assistant. You have to sign up for gig service and sign a 2 year contract first. We ask for direct messages because we can't post personal information in public. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Report A Downed Line. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Should you experience further issues, please create a new post. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Stay at least 35ft away from any downed wires during cleanup and other activities. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 An official employee, such as myself or whoever is first available, will respond. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Electric Lines that run from the utility pole to your residence. In the top right corner, you'll see a little chat icon near the bell icon. Call BGE at 1-877-778-2222 to report any downed electrical lines. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. An official employee, such as myself or whoever is first available, will respond. If you receive overhead electric service, your electric system con- sists of the following: 1. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Archived post. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Thanks! I don't have AT&T, or a landline. Please help before someone gets hurt. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. How do you fix an exposed wire without electrical tape? If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. God forbid this huge company actually provide a phone number where you could talk to someone. Provide your account info and say, Line is down., Dont have AT&T service? Don't touch a downed power line or other equipment. That's not what we want to see! Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. #iworkforComcast if the line is damaged, to reconnect service they'd probably be running a new line anyways. Call 9-1-1 immediately to report a fallen power line. Click the "New message" (pencil and paper) icon, 3. Call us at 800-477-5050. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Call 800.288.2020 . Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) How do I report a downed telephone line? Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Emails sent with an attachment cannot be processed. https://corporate.comcast.com/stories/meet-our-digital-care-team. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Then, call PG&E at 1-800-743-5000. Our community is your official source on Reddit for help with Xfinity services. Type your message in the text area near the bottom of the window 5. Please send us a PM with your first and last name, as well as house numbers to your service address. For your safety, do not touch or move the downed line. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it.