crawley borough council housing repairs

5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. We can help make it easier and more accessiblefor you to live in your council house. If the repair is an emergency, you should call us immediately on 01709 336009. Report a repair online A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Our approach. It will take only 2 minutes to fill in. This is a True/False flag set by the cookie. These include: Rent enquiries including difficulties paying your rent Mutual exchange. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. These services include waste management,. PO Box 4771 Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Browsealoud Accessibility News. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. All rights reserved. The number of organisations that expressed interest in the tender. Buying a council property. Official Facebook page for Crawley Borough Council. 1982 Crawley Borough Council election. If you are a tenant, please report your non-emergency repairs online. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Somers Orchard - former Horatia and Leamington Houses site. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. If it is an emergency and you do not let us in, we may force entry. We also use third-party cookies that help us analyze and understand how you use this website. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. If so we can help you claim compensation on a NO Win, NO Fee basis. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. 590 requests. It affects one person or a group of people and requires a response. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. E6 2JA. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Our approach. change your appointment later if you need to. Please do not leave children under 16 alone in your home while we are working. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. In December 2022 the paid and 65 were out of borough. Repairs. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If this has not been done, email chcompliance@enfield.gov.uk. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Internal deterioration such as damage to carpet, walls etc. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Our housing in Havant. This decision was taken with regard to the following section of the Freedom of Information Act 2000. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Exchange Tower This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Thank you so much. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. You can request a repair to your council property to fix an urgent problem. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. A stopcock is a valve for turning the cold water system in your home on and off. If youre a secure tenant, you have the right to carry out improvements to your property. Next . This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Repair loan can be awarded up to 5,000 to meet the cost of repair works. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. Homelessness prevention work. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Council tenant rights and responsibilities; We also use cookies set by other sites to help us deliver content from their services. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area null. Content and site Copyright Crawley Borough Council 2020. Assessment of housing need under the Housing Act Part V11 (Homelessness). If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). A fee will be included to meet the cost of registering the charge against the property. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Find out what repairs we can change you for and what is included in your rent. These cookies track visitors across websites and collect information to provide customized ads. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Tenant and Leaseholders Housing Repairs Review questionnaire. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties.