Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Tap the "Rate Order" button at the bottom of the screen. For best results, download the latest version of the Instacart app for iOS or Android. Log in to help us get you to the right help quickly. (This will only be necessary on mobile devices such as phones and tablets.). Tried adding one item immediately after placing the order and received a message stating: "We were unable to add to your order. On a store's homepage, tap View More next to Buy It Again. (If you have notifications turned on, youll get an alert as well.). Contact our dedicated Senior Support Service if you need help getting started or with an existing order. If you have notifications turned on, you'll also receive a notification. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; You can quickly add the product to your shopping list right from the search page by pressing the + sign. You can also tap Buy It Again in the bottom right corner. Click Cart in the top right. To favorite an item, select the item and the heart icon below it. Give us as many details as you can about the item, including the quantity. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. how to file a police report for stolen package; layer by layer minecraft castle blueprints. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. This article will explain how you can add a special request to your Instacart order. They offer no department, resource, phone number or other, for us to dispute these issues. Press question mark to learn the rest of the keyboard shortcuts. You can check your order status with the Instacart app or website. Tap Go to Checkout and scroll down to Delivery Tip. At the top left, click the 3 horizontal lines. (The minus sign will be available if you tap the item first. ). Navigate to the top-left corner of the site on the Instacart app. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] even though it may not be. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. Add items until you reach at least the minimum order threshold of (generally $10, not counting the delivery charge), but there are some exceptions to this rule. Use Instacart APIs to add Instacart capabilities to your branded ecommerce site. The Instacart app lets you track your personal shoppers progress and view item changes. When its time for delivery, youll see a message in the Instacart apps order screen. How do I add custom items to Instacart? In late March, Instacart worker Annaliisa Arambula accepted a grocery order that came with a big tip: $55. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. If your item preferences change, make sure to review your notes when ordering the same items in the future. To favorite an item, select the item and the heart icon below it. Be on the lookout if they have to ask you for more information on these requests. f alcohol was not requested as part of the original order. This is the default option for when items arent available. Tap the item you want to edit. During checkout, you can request the order be left at your door if you're not around. Preparing for the Order. This is the default option for when items arent available. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Tap Change. Log in to help us get you to the right help quickly. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. Meats and some produce generally sold by the pound will be sold starting at 1 lb. Sign up for Instacart or log into your existing account. Scroll to the bottom of the delivery screen and tap, . Tap Account > Your orders. When it's time for delivery, you'll see a message in the Instacart app's order screen. Part of our pay is based on the number of initial items in your order. Keep in mind youll be refunded or charged for the difference in price for replacement items. If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. Once you favorite an item the button fills in green and says, Adding instructions for specific items, replacements, or delivery. Create an account to follow your favorite communities and start taking part in conversations. Tap the item you want to edit. To add or modify a tip after delivery. You can add item instructions from your cart, on the checkout page, or even after you placed your order (but only before its been shopped). When it's time for delivery, you'll see a message in the Instacart app's order screen. Recognize what's not able to be ordered and delivered. It has no effect on the customer role. Give them the order ID from the link you received through text message. (For safety reasons, drivers might not reply while theyre en route.). After you place an order on Instacart, you may see a charge or temporary hold from us you didn't expect. When I try to add items its not giving me the option To add to my existing order. Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. Need to give your driver last-minute delivery instructions? . {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/460px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","bigUrl":"\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/347px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","smallWidth":460,"smallHeight":742,"bigWidth":347,"bigHeight":560,"licensing":"