Read Customer Service Reviews of stubhub.co.uk - Trustpilot 21, et. McMillan has had a StubHub account since 2017. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! Just three weeks later, the company issued an update on their coronavirus policy. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. How do I know if my event was impacted or where can I see the event status? StubHub Refund Class Action Lawsuit - Gibbs Law Group Were committed to guiding you towards the resources you need to answer questions about your event. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Looking for a ticket refund? StubHub reaches agreement to repay "You can apply this coupon to one or multiple StubHub orders in the. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. It was no problem canceling New York City hotels. 2023 www.jsonline.com. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Select the ticket group you'd like to sell. Prefer a cash refund instead? A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. PDF In the United States District Court for The Western District of Wisconsin Buy sports, concert and theater tickets on StubHub! StubHub is based in San Francisco. A StubHub official said Wednesday the company doesn't discuss active litigation. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Odds & lines subject to change. 2875 Michelle Dr., Ste. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. But StubHub simply cant afford to play the role of banker. Explain your scenario, and provide any applicable evidence. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. The answer is yes, StubHub is legal. Customer service all the way to your seat, 2000-2022 StubHub. Sucker punch in OVC tournament leads to 3 ejections. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. StubHub will refund your money if an event is cancelled or moved. pic.twitter.com/onFRrGVh6S. Join us for a free, virtual event for International Women's Day on March 8! Powered and implemented by FactSet. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Got our money back last week. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. StubHub now offering cash refunds for Covid-19 canceled events Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. More: Stay up to date on all of MLives coronavirus coverage. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Viagogo, a tickets marketplace, bought StubHub in February 2020. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. He immediately requested a refund. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. If an event is rescheduled or postponed, your ticket will be good for the new date. If the event is canceled and not rescheduled, you will get a refund. However, UPS and retail fees will not be refunded. StubHubs return policy is called the FanProtect Guarantee. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Sorry we couldn't be helpful. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Did you find it helpful? StubHub will offer refunds for canceled events but not postponed events. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. All Rights Reserved. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. Request to speak to a Vivid Seats agent. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. All Rights Reserved. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Required fields are marked *. Have already received refund from credit card. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. What is your rescheduled or postponed event policy? It depends on where they got those tickets. * 21+ (19+ CA-ONT) (18+ NH/WY). Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. AG Racine Announces Settlement With StubHub Over Cancelled Tickets Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. You might noticed something is missing. pic.twitter.com/onFRrGVh6S. StubHub said they'd refund canceled tickets, but now they're taking For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. 2023 Advance Local Media LLC. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Farley said refunds should be a piece of cake. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money In March of 2020 t Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Kimmel says, legally, companies cant just change the rules due to COVID-19. Terms & Conditions. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . Customers complained to the press and filed lawsuits. Help us improve this article with your feedback. Set your price or use our recommended price and tap List tickets. Customerscomplained to the press andfiled lawsuits. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. CORONAVIRUS:NY Health Dept. For big sporting events, when is a sellout a sellout? According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." If you purchase a product or register for an account through one of the links on our site, we may receive compensation. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Theyve only suspended them. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Live events: StubHub will offer refunds for canceled events after Date of experience: 20 January 2023. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Legal Statement. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. StubHub to refund canceled events after pandemic complaints - KXTV StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. StubHub's return policy is called the "FanProtect Guarantee". Read more about event statuses. 2023 Fortune Media IP Limited. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. StubHub to refund canceled events after pandemic complaints - WGRZ Now, the company is the subject of two class action lawsuits StubHub.com | Better Business Bureau Profile wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. How to Get a Refund from StubHub - Christian Small Concert "postponed", stub hub wouldn't refund, dispute - reddit Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Need help getting refunds on canceled, postponed events? Here - WPXI