Thank you again for taking the time to provide feedback. This will remove that member from your roster and credit the membership back to your account. due to insufficient funds. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Meet in any city. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. Guide to the DragonPass lounge membership program. It was a nice experience with the club. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. I have been transferred to a new location. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Also they thretaten u with debt collector and give all ur personal data for them. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Michelle Spire Make it brief, not elaborate. how to cancel regus membership/account? If not, let us think for a moment about the case law. I understand and appreciate that youre disappointed, and would really like to help. They shut down my location with 2-day notice and then cancelled my agreement retroactively. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Book on the day or in advance via the app. I paid for the service up until that point. I understand that youre disappointed. All of our services and costs are detailed in the agreement you signed. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Our team is ready to answer your questions. Your termination will be automatically confirmed by email. 2.3.2. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. Blue membership is free and includes only the discounts. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Melaleuca: The Wellness Company The quality of Regus office space is good and available services/appliances were reliable. . Support - Regus All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). Service 110 Value 107 Shipping 48 endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream Global Customer Service at Regus. On this page, you can first browse which airport lounges are available through this partnership. Note- they are similar to Spirit Airlines. The global pandemic has hit lots of businesses in different ways. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. This does not affect customers who have a permanent space as these are reserved specifically for them. If processed correctly online, we would not be able to ignore your requests. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Hi Latasha, If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. I cannot stress enough the lack of professionalism and poor service. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Hi Josh, Reddit and its partners use cookies and similar technologies to provide you with a better experience. Stay away!! Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. I look forward to receiving more information from you. This review was chosen algorithmically as the most valued customer feedback. this is absolutely gross and scam. This is to inform you that, unfortunately, I would have to cancel my membership with your club. I found someone. This was not pointed out to me when I signed up for my virtual office. Prior to any renewal, our customers receive courtesy email reminders. We have been complaining for almost 2 months about a heating issue at our office since we moved in. Unrivalled workspace. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Be part of a vibrant coworking community with dedicated desk or hot desking options. Share your photos and videos with others to prove the truth of your words. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. There is non existent customer service department. If so I might cancel my Regus ASAP as to not forget. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. I was using virtual office space. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Hi Hannah, Im sorry if you felt the need to escalate this. The company left an official comment to this complaint. Offer expires 08/31/2014. This company is completely disorganized, and crooked. they charged me twice and theyre being difficult.. please help. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If it has been longer than 30 days, please get in touch so we can investigate further. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Im sorry if you felt the need to escalate this. + Free Sample of Insurance Cancellation letter Template. Trustpilot is assessing this review in accordance with our flagging process. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. I have been transferred to a new location. 3. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Can't believe these thieves are still in business/. Unfortunately, on this occasion we were unable to provide it and for this we apologise. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Give your team a place to focus, thrive, and grow, while we take care of all the details. Search for participating airport lounges and eateries here . Regus Online Account !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. How To Write a Cancellation Letter for Membership? I had expected to be required to pay for 3 months through 2/28/22. Tip for consumers:Stay away from this company!!! I hope youll continue to serve more and more people and make their life happy and prosperous. If we . We appreciate your business. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. It is a scam. 2.3.2. but when u need support / CS to talk and solve ur problems its literally non existant. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. Shut it down because I didn't need it anymore. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. At the end of your contract, they will automatically renew you without a signature and without consent. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. If you don't request the refund, they keep it. Well. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. They are real scum bags. I will be taking legal action if this is not returned within 28 days (31/03/2023). Professional rooms for your next training session, interview, or pitch, wherever you need it. Thank you, Business Profile for Regus Management Group, LLC - Better Business Bureau Without further options, I contacted my credit card company and they put a stop on the payment. The answer is: it depends who you ask. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. This company bills you for services you do not use. Meeting Room Rental | Conference Rooms For Rent - Regus We pay those as well. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Access thousands of business lounges across the world simply turn up and get to work. Doing so will take you to a sign-in page. The process is anything but"efficient, ""simple, "or even clear. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. A member of my team has already contacted you and discussed the situation. Then get in touch with our team to make your next move. You will regret signing with Regus. Don't be fooled by that. I hope youll continue to serve more and more people and make their life happy and prosperous. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. This company hates its customers, and treats them with destain. Not most people, I bet. Hi Cami, Im sorry that you feel this way. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. {Name of the recipient} The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Submit a complaint and get your issue resolved. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Company Name: Carrie Jaffe or Accurate Assessments of San Diego If you were to take direct space or a sublease you would also see these fees in your rent annually. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Please note that depending on your email provider it may take a few minutes . Moreover, forthwith please remove my name from all the associated records too. It won't go in any direction! Regus Online Account The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? You can change your membership when its time to renew - just let us know. Same here. Head of Customer Services. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. Hi Andrew, Im sorry you felt the need to escalate this. Thanks again for everything I will be happy to recommend your services! Update: a big thanks to the Luton branch who actually decided to look into my account further. Account Number: [protected] If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Work from a private office by the day or for 5, 10, or unlimited days a month. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Ts and Cs apply. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Required fields are marked *. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. This comment was posted by a verified customer. As you did not process this correctly, the agreement continued an additional month. Assistant Global Customer Service at Regus. I was blessed to have the opportunity to be part of the church. The payments have since been sent to . So, I would like to request you to cancel my membership with you kindly. Hi Mike, Im sorry if you felt the need to escalate this. I had an error with their billing department which was 100% their fault. Get A Quote. This is a very unprofessional way of handling the situation as this concerns health and safety. Go anywhere but here, Hi Eric, thanks for reaching out. How to stop regus from harassing me? Go to. It then states that you must provide this written notice at least three months before that end date. Michelle Spire First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. This is for your convenience and in order to avoid any unwanted interruptions in service. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. . You have not been charged fees for no reason, you have been charged correctly. This cost me: With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Unacceptable billing practices. I look forward to receiving more information from you. Deplorable behavior by Dr. Carrie Jaffe. Dont know how many days youll need? The center itself have no problem and sales are nice before you join. Thank you for setting up this process for me. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. And why wouldn't he, he is sub-contracted to sell office space. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Global Customer Service at Regus, They auto renew your contracts without your permission. * All prices shown are valid at the time of inquiry, based on 24-month contracts. However, we will ask you to go through some security steps as part of our fraud-prevention policy. The reps refuse to escalate blatant misconduct on their part to their management. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. I really thought that this company would be a good option for expanding our business. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. I would like to request you to cancel my membership with you kindly. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. I am surprised that youre now challenging this known process. Regus membership gives you access to workspace in thousands of locations around the world. Are there other similar companies to regus that are less expensive or better? Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. We will then confirm your payment date and amount. No problem, just. And, as I am moving to another state, it won't be possible for me to continue with the same. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. Furthermore, it's our goal to make this an efficient yet very simple process. Hi Vladyslav, 2.3. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Hi Hongxu, Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Only pay for the services you need and access workspaces when required. Please log on to your online account and check that your phone number and email address are correct. Id like to be able to help but havent been able to identify your account. Requesting your refund is easy. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. *T&Cs apply. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Who has the free mental bandwidth to keep track? It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. Our invoices are payable no later than on the 15th day of the month. This is not the case. Because if he expected it, why would he sign the contract? Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Best wishes, Best wishes, Please email me at Lorraine.brule@regus.com with your company name and details. Membership: 2.3.1. Assistant Global Customer Service at Regus. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. 1. Regus membership gives you access to workspace in thousands of locations around the world. GO LITERALLY ANYWHERE ELSE. What actually are you reasons? French has been your invoice and communication language since day one but Ive just updated it to English for you. Global Customer Service at Regus. HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 Can I change my membership after Ive signed up? Best, Kind regards, If travelling as a couple do we need 2 memberships? Michelle Spire This company responds to reviews on average within 3 days. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. That exception is made on the understanding that an additional service retainer is payable. With office and coworking membership, can I keep using the same private office for consecutive days? If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. However when I went to check out online, their web site went blank. It's a yellow button near the top of the page. How do you update your credit card details? How do I revoke a membership I sent? - Ramsey+ Manage all of your workspace and business needs. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. [Resolved] Regus Review: Termination of membership agreement Regus does not communicate with customers via telephone. Remember that I need to escalate this and if I escalate this it will not be approved.". I am sorry if you feel this way. * All prices quoted are valid at the time of application, based on 24-month contracts. Disgusting behaviour. I wish I never did business with this company. {Address} Though I discontinued using the office after 11/30/21, I have paid for December. This was the most frustrating service that I ever experienced. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available.